Read what people are saying
about Precision Garage Door
Precision Garage Door of Northern VA & Fredericksburghas received 2013 reviews, averaging 4.94 Stars:
Spotsylvania, VA
Product:
Woodbridge, VA
The service was outstanding, and I have just flowing applause for the quality of the work performed. I used Precision for the original install and I will always use them for any repairs or service because they really do quality and precision work. The service technician was very knowledgeable and took great care in doing the repair. He also gave me some valuable tips for maintaining my door as well. Great Service. The only hiccup was that there was a delay on the time or arrival due to the original technician's truck problems. I would have liked for the office to have called and informed me more of the issue rather than me having to call several times to check on the change in arrival time. Thanks, Stan Moore
- Stanley Moore
Product:
Stafford, VA
Great customer service, punctual and efficient. Thanks Jed great job!
- Tiffany Singletary
Stafford, VA
I have used Precision since I moved into my current home over 15 years ago. This was my third garage door repair experience and it was just as rewarding as the first two. Jed was extremely professional explaining the issues and repair options along with preventive maintenance techniques with me. He did an excellent job and I give him 5 stars.
- JOHN SMITH
Product:
Great Falls, VA
I was very happy with Matt's work. He figured out the most practical and cost effective solution to my garage door problem and performed the work quickly and efficiently. Definitely five stars.
- William Dillinger
Leesburg, VA
Good morning. I think the technicians and the customer support was easy to work with. However, when I called the HQ call center they were not helpful with pricing and/or warranty - they stated the technician would be able to provide those details. Those items should be clearly communicated on your website. Also, I was expecting a local Loudoun county or NOVA technician - paying $125 trip charge is ridiculous and the amount of time to fix the door was less than an hour for $540 total - worse I had to pay extra ($40)for having the door lubed and checked. I doubt I will refer anyone I know back to Precision due to the overall cost.
- Brian Stover
Product:
Alexandria, VA
The scheduler was able to very quickly schedule our repairs. We were notified who our service tech would be with a picture. He arrived on time, was extremely friendly and walked us through what was required. He completed the service is less time than he estimated, cleaned the area and then took the time to explain what regular servicing we could do to extend the life of all the mechanism. I was extremely impressed.
- Aubrey Mitchell
Product:
Springfield, VA
Excellent service in every way. Tech was precisely on time (on a Sunday, at that), quickly determined the source of the door opener problem--it did not need a replacement, did a though safety check on BOTH doors, corrected all deficiencies, and replaced the inside lift handle free. I saved at least $200 if someone came and just replaced the opener. I highly recommend this business.
- John Moore
Gainesville, VA
The technician was excellent He did a very high quality job His customer interface was well done The cost of electronics was very high. Do not know how u can justify the prices of them
- Tom Garden
Product:
Woodbridge, VA
Jed was very professional and knowledgeable. He explained the problem in terms I could understand. He was very efficient and did a great job. I would them again.
- Octavia Parker
Product:
Fredericksburg, VA
Very impressed. We were able to get a same day appointement. Repair person arrived with in an hour of our call. He was very knowlegeable and explained what he was doing. He was very thorough. I ask that he not discuss the cost of the repair with the homeowner as my husband and I were going to pay. He honored this request in a very tactful manner... Woud not hesitate to use again and will recommend your company to our neighbors in LeeLand Station!
- David Oconnor
Stafford, VA
5 stars
- Jan HIlton
Product:
Herndon, VA
Door was noisy and jerky and would not close withour multiple attempts. Technician (Matt) installed new bottom seal, door rollers, and belt drive opener. Now door is so smooth and quiet, sometimes I open and close it for no reason other than just to listen to it. I don't know how the price compares to others but the service was excellent. You get what you pay for.
- Steve K
Product:
Vienna, VA
The technician, Kevin, provided a call-ahead and arrived right on time. He reviewed the problem and provided a simple solution. He did his work, quickly, efficiently and professionally. Overall a great job.
- Andrew Vail
McLean, VA
Best customer service ever! I highly recommend Precision!
- Lou Mercado
Product:
Stafford, VA
Technical was professional and helpful. Came early and stayed until the job was done.
- Eric Halpin
Product:
Burke, VA
great experience. technician called and said could actually come earlier than scheduled. technician was completely professional, showed me exactly what was wrong and what was needed to be done. he explained what the cost would be and kept to it. work was done perfectly and I am extremely pleased. I would not hesitate to use this company or technician again.
- Cliff Landsman
Stafford, VA
Very good experienced, second time I have used this company. 5 stars
- Joe Lanzafama
McLean, VA
My experience was excellent. Precision was quick, professional, and honored my warranty with no hassles whatsoever.
- Robert Vanderhye
Fairfax, VA
Excellent service. The technician showed up in the early part of the promised time band, talked over options with me, and did the job professionally. Most importantly, my wife is happy because she can get her car in from out of the cold!
- Scott Willey
Product:
Spotsylvania, VA
We continue to be very pleased with your service. The technician, Kevin, who performed the repair was on time and helpful. Your communication with us was outstanding. The email confirmation included everything that I had mentioned over the phone when making the appointment. My wife received a call from you on the day of the service asking if the technician could come a bit earlier than scheduled. Everything considered, this was a very good experience and we will keep using PDS for our garage door needs.
- Tony & dawn Webster
Fredericksburg, VA
Jed, was very professional. Explain what the problems were and how much it would cost. I would give him 5 stars.
- Larry Green
Product:
Burke, VA
I was exceptionally pleased with how quickly Precision was able to respond to my problem and even more pleased with their professionalism. They rapidly identified the immediate problem, provided possible upgrades to ensure a longer door service life, and completed all work in a minimum period of time.
- Glenn Keller
Ashburn, VA
Your company was recommended by a coworker and I am glad he did. The appointment was prompt anad I appreciated the availability of the work to be done on Saturday. Technician was pleasant and efficient. 5 Stars!
- Bruce Stewart
Alexandria, VA
Five Stars - very knowledgable and efficient. We had springs and gears replaced, and safety beams adjusted, and remotes refreshed and batteries replaced.
- Rebecca Nielsen
Product:
Springfield, VA
Excellent service. Technician arrived right at the scheduled start time, explained everything, and completed the work promptly.
- Tom Rollo
Stafford, VA
Terrific service by Jed on-sight as well as the folks in the front office. Professional, speedy and efficient. Couldn't be happier with the service provided.
- Kerry May
Product:
Stafford, VA
Our tecnician was on time, very polite and knew what was causing the problem and how to repair it. He made suggestions but didn't pressure us into buying more than what we needed. We were very pleased with the service.
- Mrs. Israel
Fairfax Station, VA
Kevin was very professional. He came and diagnosed serious problems with our 1980's system. He offered several options and excellent advice. He followed up exactly as promised and completed a pretty big overhaul - results flawless. My car was "trapped" and he helped me get it out before the parts could be shipped. Very satisfied and would recommend you in a heartbeat. Also invoicing / logistics were flawless. And response time was much better than I had feared.
- David and kathy Guin
Product:
Stafford, VA
We noticed this morning that the wall unit garage door opener was flashing, and the two remotes were not working. Not knowing what we could do, I called your company to see if someone might be available today in the Stafford area. Kayla determined that Jed Hawk would be available between 2:00 and 5:00. Later in the afternoon, it was learned that Jed was running late for the appointment. First Heather, then later someone else called to advise of the slippage and to apologize for the inconvenience, and I assured them that we would be home. Jed finally arrived at 7:10, and he also apologized for the inconvenience. After we discussed the basic problem, Jed was able to correct the problem very quickly. I also asked him if he had an additional remote for a third vehicle I now have, and when he verified that he did, he again very quickly was able to get it programmed to work with my opener. During our conversation I inquired about renewing our annual preventive maintenance visits. He immediately agreed that he could do a complete inspection this evening to preclude me having to reschedule a visit. This excellent customer service reminded me why I immediately called your company to correct my problem. I had used Precision Garage Door company for a few years in 2009 through 2011 and the service by Jim Rost. The service today shows that your company is still at the top of the service providers in the garage door business. Thanks very much to all of your staff members who assisted me today, particularly Jed Hawk. They all deserve my appreciation and represented your company in the manner you desire.
- Frank Stamey
Product:
Quality of work is very good. We ran into a problem with the Genie rail and it buckled. Jed worked on it right away. I had some doubts, but he continued working on it and it's fine. He made a number of suggestions, but we can't afford them right now. I learned the previous installers made a number of blunders, but from that I wouldn't have met your company. Thank you.
- Robert Hatcher