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Read what people are saying
about Precision Garage Door in:

Fairfax County, VA

Precision Garage Door of Northern VA & Fredericksburg
has received 567 reviews, averaging 4.96 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I've used this company multiple times, and I keep coming back because they are reliable and trustworthy.
Kathleen Cornwell
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

excellent, professional, reasonable price
Philip Evans
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Cameron did an excellent job of explaining the repair options, did not make a hard sell one way or another. Once we finalized the repair option that made the most sense, Cameron made the repair in a very reasonable amount of time. Another professional job from an outstanding company. My go-to company for any of my garage repairs! And as a military member, definitely appreciate the discount they offer.
Todd Graham
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Outstanding service- from my discussion with Suzanne and making the appointment, to Patrick, my technician, calling ahead to confirm, arriving on time, and providing honest, reliable work and not trying to "upsell" something I did not need. Clearly integrity is a core value, and much appreciated! Great job, thank you for the great service!
Drew Ryan
A Response from: Precision Door Service Team

Hello Mr. Ryan- Thank you for sharing this awesome review and the details of your Precision experience. We truly appreciate your kind words. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Your technician Patrick arrived on time which set the stage for his impressive personal conduct and obvious technical expertise while at our home. His advice was clear and to the point. His depth of knowledge and the sureness that accompanied all of his actions were at a level seldom demonstrated by most repair personnel of any discipline. Finally, he left our garage in as neat/clean an environment as it was upon his arrival.
Steve York
A Response from: Precision Door Service Team

Hello Mr. York- Thank you for this fantastic 5 star review of Precision and the service Patrick provided. What you described is what Patrick sets out to do each and every day for all of our customers. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great job!
Larry Delia
A Response from: Precision Door Service Team

Hello Mr. Delia- Thank you for choosing Precision and taking the time to share your review. We're very happy to know you are a satisfied customer and pleased with the service Stone provided. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Our spring broke this morning at 8am and we called right away. Cameron was at our house at 10:15 to fix the spring. He was super professional, explained all the options, then got to work and the springs were replaced by 11:15.
T Ogren
A Response from: Precision Door Service Team

Hello Mr. Ogren, Thank you for choosing Precision! We're very happy to know you are pleased with Precision and the service that Cameron provided. Thank you for the 5 stars! Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Patrick did a fine job in explaining what had to be done, then doing it quickly and effectively. We will welcome him for repeated visits----once a year for our garage doors. Thank you Patrick!
Carl and peggy Boesch
A Response from: Precision Door Service Team

Hello Mr. and Mrs. Boesch- We certainly appreciate your loyalty and business over the many years. Thank you! We are so happy to know that Patrick provided great service and you all are pleased with the appointment. Sincerely, Suzanne, Managing Director / PDS Northern VA

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I am very pleased with the work that Patrick did, he is very plesent and proffesinal.
Shamsi Rezaee
A Response from: Precision Door Service Team

Hello Ms. Rezaee- Thank you for taking the time to share your review and feedback on your Precision experience. We're so happy to know you were pleased with the service Patrick provided. Thank you for the 5-star rating. Sincerely, Suzanne, Managing Director / PDS Northern VA

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Do not have parts
Praveen Shyamala
A Response from: Precision Door Service Team

Mr. Shyamala, We’re sorry to hear your disappointment with your appointment and the Precision experience. This is contrary to what we seek to do each and every day. Please know, we did have the parts on the truck to fix your garage door. As the technician explained, you have a Wayne Dalton door with the torquemaster system. The torquemaster has particular components that cannot be repaired. It must be replaced. We offered to take an obsolete system and convert it to a system that has been around since the beginning of the overhead garage door and can be worked on by any garage door company. Also with a torsion mechanical lift system, when something breaks, a part can replaced for the repair, rather having to replace the entire system. It’s simply a better solution. Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Max was very personable, thorough in his explanations (i.e., how to manually open/close door), and took extra efforts to correct a less than professional initial installation completed by another company. The entire process by the Precision staff was seamless and efficient: from a prompt response to my online request the previous day to several scheduling emails that afternoon/the next morning to Max's prompt "on my way" phone call and arrival. Thank you everyone!!
Sylvia Coleman
A Response from: Precision Door Service Team

Hello Ms. Coleman, We are so pleased to know you are happy with your Precision experience from start to finish. That's exactly what we strive for. Thank you for the awesome feedback and 5 star review! We will be sure to share with Max. Sincerely, Suzanne, Managing Director / PDS Northern VA

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was very satisfied with your company's service on many levels. Thank-you for assigning Max to inspect and determine the right course of action necessary to fix my garage door problem. He explained my options and skillfully fixed the problem with new parts and preventative maintenance. I was impressed with his friendliness and attention to detail. Excellent professionalism!!
Darrell Reisner
A Response from: Precision Door Service Team

Hello Mr. Reisner - Thank you for choosing Precision for your garage door repair. We're very happy to know you are satisfied with your Precision experience and the service provided by Max. We'll be sure to let him know! Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Max and Stone did an outstanding job installing 3 doors today. They knew exactly what questions to ask and knew the product well so we were left with the functions that fit our lifestyle perfectly. A big thanks to these guys, they made our life a little easier for years to come!
John Bellay
A Response from: Precision Door Service Team

Hello Mr. Bellay- Thank you for the 5 star rating and the awesome review! We are happy to know you are pleased with your new LiftMaster operators and the service provided. Sincerely, Suzanne, Managing Director / PDS Northern VA

Service Provided:
Garage Door Opener Repair
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The gentleman who came to our home, Max, was informative and kind. I felt ridiculous when we discovered what the problem was but Max couldn't have been more patient and helpful. He also went out of his way to help me troubleshoot future problems. I would recommend Precision to anyone -
Adena Williams
A Response from: Precision Door Service Team

Hello Ms. Williams- Thank you for reaching out to Precision. No matter how small or big the garage door problem, we're here for you. Thank you for the awesome feedback and recommendation! Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

What a great customer service! Starting from a pleasant conversation with an operator and making a prompt appointment and then sending out an excellent expert onsite with ability to communicate clearly and concisely. Our technician, Matt, was respectful, polite, considered and a great listener. He understood our problems and suggested different options to make the best one that worked for us. I highly recommend this company to anyone who needs these types of services! Thank you, Team!
Tiana Rings
A Response from: Precision Door Service Team

Thank you for sharing such a glowing review! We are pleased to know that from start to finish, you are happy with your Precision experience. Thank you for the feedback, the 5-star rating, and the recommendation! Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called for a repair and Precision came within a couple of hours. The technician was clean, pleasant, informative, and efficient. I highly recommend.
W.K. Caine
A Response from: Precision Door Service Team

Hello Mr. Caine- Thank you for choosing Precision for your garage door repair. We appreciate you taking the time to share your Precision experience and positive feedback. Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service on same day I called. Also suggested future work that will be needed. I am completely satisfied.
William Cerniglia
A Response from: Precision Door Service Team

Hello Mr. Cerniglia- Thank you for the fantastic review and the 5-star rating! We're happy to know that Patrick provided you with excellent service. Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Max was a godsend. Truly put my needs first. Whole visit was a pleasure.
Charles Connor
A Response from: Precision Door Service Team

Hello Mr. Cooper- It makes us very pleased to read such a fantastic review and know that you are a happy customer. Thank you for choosing Precision and for the 5-star rating. Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very happy with this service. I don't give 5 star ratings easily. If you need a garage door repair, I highly recommend Precision!
Steve Busch
A Response from: Precision Door Service Team

Hi Mr. Busch- Thank you for your thoughtful review and for the 5-star rating. We very much appreciate the opportunity and your recommendation. Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very happy with the service. Max the technician was excellent in explaining the issue, mechanics, and options for the repair of the garage door.
Judy Heward
A Response from: Precision Door Service Team

Hello Ms. Heward- Thank you for choosing Precision and taking the time to share your 5-star review! Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I am an HVAC contractor so I speak with a great deal of confidence when saying the service I received yesterday was second to none! The technician - Max - was super cool - easy to work with - explained options clearly - and did not try to oversell me! He completed the work I selected from the options he suggested expertly and cleaned up thoroughly upon finishing! I HIGHLY recommend Precision and Max!! In fact, he is at my parents house today!!
Dave Kerrigan
A Response from: Precision Door Service Team

Hello Mr. Kerrigan- We certainly appreciate the opportunity, and we are thrilled to know you are so happy with your Precision experience and the service Max provided. Thank you for sharing this awesome review and recommendation! Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service. Max, the service person, arrived promptly at the start of the scheduled window. He checked the problem, broken spring, and other door parts and went over the range of services from the basic which was just the spring replacement to other items that could be considered. He explained the fees and completed the work. Payment was quick with my credit card and I had received an email confirmation of my appointment and my receipt. Max was bright and cheery.
Paul Miller
A Response from: Precision Door Service Team

Hello Mr. Miller - Thank you the wonderful review for Max and Precision. Max is definitely a 5 star employee, and we're very happy to know you are pleased with the service provided. Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

This was a perfect repair. Garage door spring broke late Friday. Called Precision next morning at about 8. Very nice scheduler set up an appointment for between 11 & 3. Patrick arrived about noon, inspected the door, gave options to fix and tune the door. He then replaced both spring and pulleys and was done by about 3. He did a great job and made sure I was satisfied with his repair. Very professional. I would recommend Precision.
Douglas Cook
A Response from: Precision Door Service Team

Hello Mr. Cook - Thank you for the 5-star review and recommendation! It's great to know you are happy with your Precision experience, from start to finish. We will be sure to pass along your kind words to Patrick. Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My husband saw your company and liked your website. He saw that all the reviews were good. Also, that you had many locations. We really liked Patrick. He was very knowledgeable, personable, and not pushy. He gave me the upshot for the repair, and additional suggestions to increase the lifespan of my doors. The pricing was very fair.
Frank and julia Pergolizzi
A Response from: Precision Door Service Team

Hello Ms. Pergolizzi- Thank you for leaving us such an awesome review! We're happy to know Patrick took great care of you, and you're so pleased with the service. Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I'm a repeat customer. I left a comment to Patrick a couple years back for the garage door opener. Max is a very professional, friendly, and knowledgable person. He came in around 7:00 AM, and completed the task around 8:00 to 8:15AM. He did a great job. Just like Patrick both of them do quality work. Thanks Precision Garage!
Jovy Fernandez
A Response from: Precision Door Service Team

Hello Mr. Fernandez- We certainly appreciate our loyal customers and we're happy to hear that both Patrick and Max have provided you with great service. Thank you for choosing Precision and for sharing such awesome feedback! Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

After one of the extension springs snapped, I checked out a some sites and got a couple quotes. After watching the video and getting more informed, I felt very comfortable choosing Precision, and I'm glad I did. From setting up my appointment with Susanne and meeting with Max the Technician, service was amazing. The information and options provided were perfect and I never felt pressured into unnecessary purchases. This is the kind of server I like and look for. A job well done and leaving me feeling good at the end. I'll be sure to use and recommend Precision in the future. Thank you Max!
Greg M.
A Response from: Precision Door Service Team

Hello Mr. Greg- Thank you for choosing Precision and giving us the opportunity. And thank you so much for sharing your detailed review and the 5-star rating! What you described is exactly what we strive to accomplish with our customers. Knowing you are pleased with the service from start to finish, reaffirms what we do. Thank you! Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Top notch all of he way! Superb quality work! I highly recommend Precision.
Lisa Wold
A Response from: Precision Door Service Team

Hello Ms. Wold- Thank you so much for choosing Precision. We certainly appreciate the fantastic review, 5-stars, and recommendation! Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Susan was perfect in her scheduling and then Max in his execution.
Guy Curtis
A Response from: Precision Door Service Team

Hello Mr. Curtis- Thanks so much for taking the time to share a review. We appreciate the 5-star rating, and we're happy to know you are pleased with the service! Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision door had a technician come out quickly. Max was great to deal with and he explained the garage door issues in detail. He took the time to find the root of our old garage door problems. The solution was a lot less expensive than what it could have been. I would recommend this company and Max as well.
David bergh & pam cole
A Response from: Precision Door Service Team

Hello Mr. Burgh & Ms. Cole- Thank you for taking the time to leave us this amazing review and the 5-Star rating! We're happy to hear you are pleased with Max and the service provided. Thank you for the recommendation. Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was told by the technician Patrick, that he would give me a 90 day warranty on only the parts he installed which were 2-high cycle tempered springs. However, after he called the office, they declined to honor that. It isn't alot to ask, that you should give a warranty on the parts you install. And at the very least, have consistency with the tech & office as to what's been promised to the customer. :(
Jackie Ghorbani
A Response from: Precision Door Service Team

Dear Ms. Ghorbani- We are sorry for the negative experience. What you described in your review does not fit what Precision Garage Door of Northern Virginia stands for and how we do business. Customer satisfaction and customer safety are our priority. Per our conversation, we are glad to know you are pleased with the service provided. As you mentioned, your car was trapped and you reached out to other companies that were not able to provide service for several days. We were able to service your garage door and broken spring within an hour of your phone call. We apologize for the misunderstanding and misinformation regarding the warranty. Per the technician’s inspection report, there were many issues with your garage door and mechanical lift system. He provided 3 options and you selected option 1, which was what we call a “band aide” repair. Precision has specific warranty guidelines, and the minimal repair does not include a warranty. Option 2 has a 90 day warranty and option 3, which addresses and fixes all issues, has a one year warranty on parts and labor. Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Garage Door Repair
Product:
Springs
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