Read what people are saying
about Precision Garage Door in:
Gainesville, VA
Precision Garage Door of Northern VA & Fredericksburghas received 43 reviews, averaging 4.86 Stars:
Gainesville, VA
Gainesville, VA
Great and friendly service! Fully explained the issues and was resolved within an hour.
- R. Cantu
Gainesville, VA
I called Precision yesterday just to inquire about the issues I was experiencing with my garage door. To my surprise, the representative was able to schedule an appointment for today. Matt arrived as scheduled and assessed the issues. He provided a fair quote and told me he could do the repairs right there on the spot. Barely one hour later, he replaced and repaired the springs and fixed all the other issues with no hassle to me, no missed work, and a garage door that’s as quiet as the first day it was installed. I am THOROUGHLY pleased and would recommend Precision to anyone! Thank you so much for a professional and pleasant experience.
- Stephanie G
Gainesville, VA
Patrick installed an opener, cables, and springs in 1.5 hours like he said. I really appreciate his honesty and did not try to sell me things that I did not need.
- Earnest Gorham
Gainesville, VA
Highly recommended!
- Rick Marzett
Gainesville, VA
Cameron did an excellent job! He came out during the window of time given, gave me a heads up when he was on his way, and completed the repairs quickly! He was very knowledgeable and knew what the issue was right away.
- Liz Kelleher
Hello Ms Kelleher- Thank you for sharing such a great review! We appreciate you taking the time to share detailed feedback on your Precision experience. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Product:
Gainesville, VA
I had new springs installed 18 months ago and had a cable break recently. Certify insisted that they had to replace the 18 month old springs with new ones, which I find hard to believe. As a result my bill was double what it should have been. I do not recommend this company.
- John Kerins
Hello Mr. Kerins- We are sorry to hear the disappointment with your experience. Our goal each day with every customer is to repair a garage door properly and safely. I left you a voicemail and text message in hopes of discussing your issues and concerns, but unfortunately I have not heard back from you. This is the first time we have been to your residence, as another company provided the service work 18 months ago. Therefore, we do not know if you had the correct springs installed, the quality of the springs, and whether they were even new springs. The longevity of a spring is determined by the cycle life. The more you use your garage door, the sooner you are going to need new springs. Please know, 18 months ago, torsion springs were 1/3 the cost of what they are today. When your technician arrived this morning, your door was racked which is the most dangerous position a garage door can be. Part of your invoice today was the fee for the technician to bring your down into the safe position to be worked on. We recommend new parts that properly work together. We do not wind and unwind springs, according to insurance regulations. We do not provide “band-aide” repairs, as the safety of our customers, as well as our technicians, is top priority. The good news is that you called on the 4th of July holiday and we arrived the following morning to service your door. Your technician is knowledgeable, experienced, and walked you through recommended options that would address all the issues identified in the inspection report. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Gainesville, VA
Fast response and professional service. I highly recommend this company.
- Brian Anderson
Hello Mr. Anderson- Thank you for choosing Precision and taking the time to share your review of your experience and the service provided. We're happy to know you are pleased, and we certainly appreciate the 5-star rating and recommendation. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Gainesville, VA
Fast and wonderful service!!!! Our wall console for the garage door opener stopped working. Remotes worked, but not the wall console. Being the weekend, I thought it would be tough to find some weekend. Precision was! Gave them a call, told them my problem - they said they would a technician that afternoon. Patrick, the tech, called and asked if he could come early. Super. Arrived ahead of time, located the problem and fixed.Pat was very kind and helpful. Price was about what I would expect based on similar work we have done but the work and timing was outstanding. Would recommend to anyone. THANK YOU!
- H. Gyde Lund
Hello and thank you for the fantastic review! We appreciate you choosing Precision and giving us the opportunity. Very happy to know you are pleased with the service Patrick provided. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Gainesville, VA
I give Precision Garage Doors a 5 Star. I called another company and no one answer and I had to leave a voicemail. When I need something I want to talk to someone right away. I then called Precision Garage Doors and a lady answered the phone and answered all my questions. She scheduled me an appointment for the next morning from 9-11 and the technician called me around 9:00am and said he would be at my house in 10 mins. Now that is SERVICE! I would highly recommend Precision Garage Doors.
- Camille Payne
Hello Ms. Payne- We thank you for choosing Precision! We truly appreciate you taking the time to leave this awesome detailed review, the 5-star rating, and the recommendation. Thank You! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Gainesville, VA
I will definitely use Precision any time I have a problem with my garage door Patrick knows the job to the letter, explained everything and he was very professional.
- Rose Kinyua
Hello Ms. Kinyua- Thank you for reaching out to Precision and for sharing this 5-star rating! We're very pleased to know you are happy with Patrick and the service provided. Thank you! Suzanne, Managing Director / PDS Northern Virginia
Gainesville, VA
I have used Precision since the original installation in January 2019 and would highly recommend them
- David Mader
Hello Mr. Mader- Thank you for taking the time to share your review. We certainly appreciate the positive feedback and thank you for your business. -Suzanne, Managing Director / PDS Northern Virginia
Product:
Gainesville, VA
Repair visit was timely and the work fully explained and well done. Technician explained what needed to be done and what could be skipped. 5 stars.
- Lee Royce
Product:
Gainesville, VA
Internet search and there was a Prince William County number. I was surprised that even though there are these numbers that the office and techs still come from Fredericksburg. That is along haul out to other Northern VA areas especially early on weekdays. You should consider adding a location closer to the McLean / Fairfax area is my guess. Everything was great however. No issues. Jon did a great job, he communicated his arrival time in advance, and he did a full inspection of the door even though I was just replacing the key pad.
- George Violett
Product:
Gainesville, VA
Kevin is a true professional; he evaluated the problem and performed the necessary maintenance to ensure that the door works properly. In addition, he's always pleasant and remembers the members of my family. I'll make a note on my calendar to have him return at this time in 2020.
- Woodward Waesche
Thank you so much for taking the time to leave a review on your technician, Kevin, and the services he provided. We truly appreciate the opportunities you've given us to take care of all your garage door needs and we look forward to the next time you have us out! Warm Regards, Savanna-PDS Office Manager
Gainesville, VA
great service and prompt response-- the next morning after a call at 8 pm the night before--work done in just 2 hours! Would highly recommend thme
- David Mader
Product:
Gainesville, VA
Fast friendly technician and explained everything very well and gave me options. The spring was broken and needed to be replaced and he installed new rollers and conducted service on the whole door.
- Martha Kairot
Gainesville, VA
Our tension spring broke on a Saturday afternoon. Precision was able to accommodate an appointment the same day within 3hrs! Awesome for a Saturday! Patrick did an excellent job and provided great guidance on care and maintenance of our garage door. He was expeditious, efficient, and personable. Overall, excellent service!
- Ed Gray
Gainesville, VA
We have used your company on two separate occasions and have been extremely impressed with the professionalism and expertise of the service providers. We will definitely use them again in the future should the need arise.
- Julia Chamberlain
Product:
Gainesville, VA
The service repairmen were excellent. The work they performed was neat and the garage door works perfectly. They were very good at giving me the options and prices for each alternative. I did not feel like I getting a sales pitch that did not meet my needs. I decided to have the door repaired, not replaced and I am happy with it. Congratulations on great customer service!
- Gina Hayes
Gainesville, VA
Garage opener needed a new board as it was fried from recent storm. Your service man recommended the Woods Surge Protector for protection so I purchased one directly from you all for $25. I wanted to get another one for another location through Home Depot for $5 (discovered later). Why such a markup on the price? I think the service and guys were very good. Didn't like the markup price on the surge protector for the opener.
- Beverly Carter
Product:
Gainesville, VA
The technician was excellent He did a very high quality job His customer interface was well done The cost of electronics was very high. Do not know how u can justify the prices of them
- Tom Garden
Product:
Gainesville, VA
I am very pleased with the prompt service and the quality and experience of the Technicians. Today was the second time I have used their service in the past week (my parents house and my personal house). I would refer this company to family and friends.
- Brian Anderson
Gainesville, VA
My garage door was builders grade and split in the middle. Set-up appointment and they were right on time. The technician (Matthew) was right on time and was very knowledgeable. After providing the options for repair I elected to purchase a Heritage Garage Door. They said three weeks for delivery but it was installed in two weeks. Matthew was very professional and installed the door with great care. He was here for 6 hours and worked steady with no breaks. He made sure every aspect of the install was working optimally before leaving. After researching replacement doors at Lowe's this was a much better choice. The door was pricey but top of the line! The price of the Lowe's door was $1800 plus $500 for install fee and limited warranty. The Heritage door was $2400 including install fee $85 and a lifetime warranty for the door and hardware. The Heritage door is made of 24 gage steel front/back with insulating foam in between. It's wind rated and requires no additional bracing like the Lowe's brand door. All in all experience was very good. Would definitely recommend this company for those in need of basic repair to a complete garage door set-up! Matthew did a great job!
- Jim Mills
Product:
Gainesville, VA
Although satisfied with the work performed, I was completely unsatisfied with the timeliness of my appointment. I was given a time frame of 1-4 p.m. I got a call that the technician would arrive closer to the 4 p.m. time. He finally arrived at 5:20 p.m. and I had to cancel a personal appointment due to the delay.
- Paula MacDonald
Product:
Gainesville, VA
We were very pleased with the information provided by Matt; we elected to replace the garage door opener. Installation was accomplished in an efficient manner within a couple of hours. I would highly recommend Precision Door.
- Tommie Massey
Product:
Gainesville, VA
I don't usually send in reviews, but I wanted to give my compliments to this young man. I called and got an appointment the same day. Matt was here within a few hours. He was polite, courteous, and respectful the entire time he was here. I would definitely use this company again.
- James Johnson
Gainesville, VA
Matthew did a GREAT Job.... He knew exactly what was wrong and finished the job sooner then he thought. I was very pleased with him and withPrecision. I now know who to call next time and I will definitely recommend them to all of my friends and family.
- Juan Wlasiuk
Gainesville, VA
- James Butler
Gainesville, VA
I had my garage door replaced by Kevin t. the whole experience from the time I called precision to finishing the job was easy fast and prompt. Kevin was very knowledgeable and explaining the whole problems and what needed to be changed he made quick call got all parts needed gave me the price and the next day it was all done. I will give them 5 stars and plus.
- kevin rahmani
Product:
My mom and assed away recently and the home inspector identified a few problems with her garage door opener. I called Precision one day and they fixed it the next day. Great process throughout. Thank you!
- Ken Falke