Read what people are saying
about Precision Garage Door in:
Prince William County, VA
Precision Garage Door of Northern VA & Fredericksburghas received 398 reviews, averaging 4.95 Stars:
Gainesville, VA
Manassas, VA
Excellent service and a professional and caring technician, Garrett made the experience very pleasant. Thank you!
- John Lynch
Dumfries, VA
Knowledgeable tech. On time. Excellent service
- Christopher Peterson
Haymarket, VA
A very responsive web site and fast response. The repair work was done in a timely manner with a very professional repair team. I would recommend.
- Stephen Gepford
Haymarket, VA
Kyler did a great job fixing the issues. He was very professional and clearly explained the possible solutions. The service was great!
- Chad Hoffer
Gainesville, VA
Great and friendly service! Fully explained the issues and was resolved within an hour.
- R. Cantu
Gainesville, VA
I called Precision yesterday just to inquire about the issues I was experiencing with my garage door. To my surprise, the representative was able to schedule an appointment for today. Matt arrived as scheduled and assessed the issues. He provided a fair quote and told me he could do the repairs right there on the spot. Barely one hour later, he replaced and repaired the springs and fixed all the other issues with no hassle to me, no missed work, and a garage door that’s as quiet as the first day it was installed. I am THOROUGHLY pleased and would recommend Precision to anyone! Thank you so much for a professional and pleasant experience.
- Stephanie G
Manassas, VA
The engagement to design and price our garage doors went very well. Garrett was very helpful and worked with us when we decided to change the door design after he had already provided prior information. The whole process thus far has been great with Precision garage doors. Garrett has been our only interface with the company and he has been great to work with on our project. I will add to this review once the doors are installed.
- Johnny Bordwine
Product:
Manassas, VA
The technician arrived on time and was very courteous and professional. He reviewed all aspects of our garage door for functionality and safety and provided several recommendations. Work was conducted in a timely manner and advised of the cost of all items which could be repaired/replaced.
- Todd Coyne
Montclair, VA
Fast response, very personable guy doing the work and now my door works. Thanks
- Tom Polhemus
Haymarket, VA
Patrick is an asset to your company. Polite and thorough. Nice young man!!!!!!!
- Judy Compton
Gainesville, VA
Patrick installed an opener, cables, and springs in 1.5 hours like he said. I really appreciate his honesty and did not try to sell me things that I did not need.
- Earnest Gorham
Manassas, VA
Technician was on time (maybe a bit early), got right to work, thoroughly explained his assessment of the issue(s) and provided two recommendations for action. Repairs were completed promptly. No pressure, courteous, knowledgeable and reasonably priced service. Would recommend and will definitely use again.
- Thad Osterhout
Dumfries, VA
Next day service snd arrived on time. Man who repaired garage seemed knowledgeable and was honest and cleaned up afterwards. Not the cheapest but I'm hoping to get what I paid for.
- Laurie Catlin
Product:
Woodbridge, VA
The technician is knowledgeable and he is professional. Nice person
- Amare Assefa
Gainesville, VA
Highly recommended!
- Rick Marzett
Haymarket, VA
Kyler was professional and friendly. Fortunately, the door frame was only slightly out of alignment and he was able to get the door functioning again!! Great service and will use again!
- Kathleen Ellingson
Manassas, VA
Very good experience with Precision. Need to have garage door repaired on New Year's Day. Called at 3:00 and had a technician (Justin) at my home by 4:30. Received a clear and reasonable estimate. Technician explained each repair item. Repairs were done within the hour and I am pleased with the results.
- Donald F.
Gainesville, VA
Cameron did an excellent job! He came out during the window of time given, gave me a heads up when he was on his way, and completed the repairs quickly! He was very knowledgeable and knew what the issue was right away.
- Liz Kelleher
Hello Ms Kelleher- Thank you for sharing such a great review! We appreciate you taking the time to share detailed feedback on your Precision experience. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Product:
Gainesville, VA
I had new springs installed 18 months ago and had a cable break recently. Certify insisted that they had to replace the 18 month old springs with new ones, which I find hard to believe. As a result my bill was double what it should have been. I do not recommend this company.
- John Kerins
Hello Mr. Kerins- We are sorry to hear the disappointment with your experience. Our goal each day with every customer is to repair a garage door properly and safely. I left you a voicemail and text message in hopes of discussing your issues and concerns, but unfortunately I have not heard back from you. This is the first time we have been to your residence, as another company provided the service work 18 months ago. Therefore, we do not know if you had the correct springs installed, the quality of the springs, and whether they were even new springs. The longevity of a spring is determined by the cycle life. The more you use your garage door, the sooner you are going to need new springs. Please know, 18 months ago, torsion springs were 1/3 the cost of what they are today. When your technician arrived this morning, your door was racked which is the most dangerous position a garage door can be. Part of your invoice today was the fee for the technician to bring your down into the safe position to be worked on. We recommend new parts that properly work together. We do not wind and unwind springs, according to insurance regulations. We do not provide “band-aide” repairs, as the safety of our customers, as well as our technicians, is top priority. The good news is that you called on the 4th of July holiday and we arrived the following morning to service your door. Your technician is knowledgeable, experienced, and walked you through recommended options that would address all the issues identified in the inspection report. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Gainesville, VA
Fast response and professional service. I highly recommend this company.
- Brian Anderson
Hello Mr. Anderson- Thank you for choosing Precision and taking the time to share your review of your experience and the service provided. We're happy to know you are pleased, and we certainly appreciate the 5-star rating and recommendation. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Woodbridge, VA
The response was timely, and the problem was repaired. I wouldn't hesitate to use their service in the future.
- Dexter Thomas
Hello Mr. Thomas- We appreciate your business and the opportunity. Thank you for your kind words and for taking the time to share a review and 5-star rating. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Woodbridge, VA
For a 15 min job, I paid $200....$125 service fee...just to come to my house and a $79 maint fee....and all the person did was tighten up and lube things...he tried to say I needed a new bar connecting the garage door to the door opener (for steel doors) ...I said no, & your company installed my garage door opener in the first place, why did they install the bar I have??...then he told me my sensors were too high...no one has ever told me that and your company has done all my prior services...not a great service for the price....
- Carl Witcher
Hello Mr. Witcher- We are very sorry to hear your disappointment regarding your service appointment today. I provided the pricing and preventative maintenance information in writing, which you approved and proceeded to schedule. Your inspection reports over the past several years reflect each technician stating the ORB (operator reinforcement bracket) was missing and the recommendation was included each time in an estimate. While our records do not show an invoice for installing a new operator, we did replace the battery backup in 2019. Again, our apologies for not meeting your expectations as this is contrary to the service we strive to provide each and every day for our customers. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Dumfries, VA
Stone was terrific. Appreciated him thoroughly explaining what the problem was and how easily he made the repair (spring replacement). This is why we keep using Precision.
- Jane and jim Greenwood
Hello Mr. and Mrs. Greenwood- Thank you for being long time loyal Precision customers. We appreciate your business and your wonderful review and positive feedback regarding the service Stone provided. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Product:
Woodbridge, VA
I like to take a minute to let you know how grateful we are to have such a courteous and knowledgeable technician, Mr. Patrick was. He did such a superb job, thoroughly explaining what he had made today and recommendations for the future if and when it needs shall raise. Indeed, we will call on the Precision Garage again!. Thank you! Satisfied Customer! Have a Happy Thanksgiving! Angela Fales
- Angela Fales
Hello Ms. Fales- Thank you for choosing Precision. We appreciate you taking the time to leave such a fantastic review of your Precision experience and the service Patrick provided. We are happy to know you are a satisfied customer, thank you. Happy Thanksgiving to you as well. Sincerely, Suzanne, Managing Director Precision Garage Door Northern VA
Woodbridge, VA
Excellent!!! Pleasant young man who knew what was needed to be done & did it quickly. Higly recommend.
- Douglas Rasmussen
Woodbridge, VA
Stone completed the repair in less than an hour. He provided 3 estatemates, explaining the upgrade to the current installation while performing a safety inspection. I will definitely contact your company for any further maintenance requirements.
- William Harrington
Product:
Manassas, VA
I had to have a whole new motor replaced. Cameron was very knowledgeable and explained everything to me. He gave me options to what was available. I’m amazed that everything he needed was on the truck and he was able to complete the job the same day as the assessment. Very courteous and polite! This is the second time I have worked with Precision and both technicians (Kevin and Cameron) were so professional and friendly. I highly recommend This company to anyone in Northern Virginia!
- Jennifer Southard
Hello Ms. Southard- Your review made our day! We value your input and appreciate the details about your experience with Precision. Thank you for the positive feedback on Cameron (and Kevin). We will sure to pass this along to them. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Product:
Woodbridge, VA
Door spring broke yesterday afternoon, and I was able to schedule a repair early today. Cameron was on time, and he did the repairs in short order. I have used PD for almost two decades. I would not hesitate to recommend them.
- Peter Streng
Hello Mr. Streng- Thank you for taking the time to share an awesome 5-star review! We appreciate your loyalty and business over the years. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Haymarket, VA
Excellent service from the first contact phone call to the installation of repair parts. Everything explained up front and no surprises at the end. Very professional installer. Booked appointment for between 2 and 5 pm on the same day and the installer was there early with a call when he was 30 minutes away. Very happy to recommend this company from this experience
- Alan Armes
Hello Mr. Armes, We're so happy to know your Precision experience was positive from start to finish, from the first phone call to the completion of service. Thank you for choosing Precision and giving us that opportunity. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
My mom and assed away recently and the home inspector identified a few problems with her garage door opener. I called Precision one day and they fixed it the next day. Great process throughout. Thank you!
- Ken Falke