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Read what people are saying
about Precision Garage Door in:

Fredericksburg, VA

Precision Garage Door of Northern VA & Fredericksburg
has received 274 reviews, averaging 4.96 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Hello I would like to thank the techican for taking the time to explain what was wrong with my garage door and what it would take to fix it. The Techican was very friendly and polite and knowledge on garage doors.
Isaiah Joyce
A Response from: Precision Door Service Team

Hi Mr. Joyce- Thank you for choosing Precision and for sharing such a nice 5-star review. We appreciate you. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Patrick was awesome! Prompt, professional, and knowledgeable. I had questions, he had answers. After walking me through the fix he gave me several options/estimates to fix it today and what may need addressed in the future. He never pressured me or tried to upsell anything which I greatly appreciated. Highly recommend these guys, and will definitely use them again!
Damien Bollino
A Response from: Precision Door Service Team

Hello Mr. Bollino- Thank you so much for choosing Precision for your garage door issues. We're happy to know you are pleased with the service Patrick provided. We always appreciate the awesome feedback and 5-star rating, thank you! Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I would never use this company again and would not recommend this company to anyone. On July 26, a technician came out and replaced the broken spring on our garage door. We left the state on July 31 and came back on the evening of Sept 1. We opened and closed the garage door to put the car in, then opened the garage door again to get something out of the car, and the cables on both sides of the door came off (did NOT break but came off) and wrapped around the crossbar at the top. We could not lower the door. I called Precision the next and explained what had happened and was immediately told there was NO WARRANTY and the best they could do was send someone out in two days. I said I didn't think this was a warranty issue because obviously it was not assembled correctly when installed. I was told it was working when the technician left. I said I don't think I should have to pay for it to be fixed. The person on the phone repeated the best she could do is get someone out in two days, implying that I would have to pay for it. I declined to have someone come out from Precision and have to pay them to fix their mistake. I called another company that came out the same day (Sept 2). The technician reassembled the the door mechanism REPLACING NO PARTS, but added two screws that should have been in the cable drums when Precision did the work. These screws were needed to keep the drums from slipping on the crossbar. The bottom line is the work Precision did fell apart after 6 days of use. I understand sometimes things happen and I did call and asked them to come out and fix it. The response I got was NO WARRANTY and I would have to pay for another service fee if I wanted to have it done again (although they would not warrant that the second time it would be done correctly either). Precision doesn't stand behind their work. So, in summary, I recommend you find someone else if you need garage door repair.
Gerald Isenberg
A Response from: Precision Door Service Team

Hello Mr. Isenberg- We are sorry to hear your disappointment in the service provided, as this is contrary to what we strive for. Our goal each day with every customer is to repair a garage door properly and safely, and provide excellent customer service. Per the technician’s inspection report and notations on July 26th, there were additional issues. However, the minimum fix was selected rather than the rebuild that was recommended. When you called on September 2nd, I offered to have a technician come out in 2 days because it was a holiday weekend and that was our next available appointment. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Patrick was prompt and courteous, performed routine maintenance and thorough inspection, provided tips on maintenance, indicated parts that may need to be replaced in future without pushing or any “hard sell.” Will probably go back to Precision in future for replacing some of the parts showing wear.
Roger Schneider
A Response from: Precision Door Service Team

Hello Mr. Schneider- Thank you for the opportunity and for taking the time to share your Precision experience. We appreciate you and we're here for you. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Cameron was friendly, courteous and knowledgeable about the workings of the garage door opener system. He answered all my questions.
Irene Biggs
A Response from: Precision Door Service Team

Hello Ms. Biggs- Thank you so much for taking the time to leave this awesome review and 5-star rating! We really appreciate it and I'll be sure to pass along your kind words to Cameron. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Stone was professional, explained issues and corrective action needed.
Warren Stuter
A Response from: Precision Door Service Team

Hello Mr. Stuter- Thank you choosing Precision and for sharing a 5-star rating regarding your experience and the service Stone provided. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We appreciate the service that we received from Precision Garage Door of Northern Virginia. Mr. Suzanne Odisho was responsive and helpful in provision of options for consideration and with speedy scheduling. We were notified of a time frame for install. Cameron came by introduced himself, was very helpful in the explanation of the operation of the garage door opener, and was quick, tidy, and professional with the installation. He took the time to walk my wife and I through the download of the garage door opener application and the pairing of our phones prior to his departure. This was truly a gratifying experience with a local business. Thank you again for our help and service.
Derrick Johnson
A Response from: Precision Door Service Team

Hello Mr. Johnson- Thank you so much for taking the time to share this fantastic review and 5-star rating of your Precision experience. We truly appreciate your kind words and value the feedback. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Patrick was professional and courteous from start to finish. Veteran owned a plus. Thank you.
Cynthia Passaretti
A Response from: Precision Door Service Team

Hello Ms. Passaretti- Thank you for sharing your such a great review on your Precision experience and the service that Patrick provided. We certainly appreciate you. Sincerely, Suzanne, Managing Director Precision Garage Door Northern VA

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Cameron was our technician. He did an excellent job repairing our garage door. Aside from knowledgeable of his craft, he was very cordial and direct.
Merv Olive
A Response from: Precision Door Service Team

Hi Mr. Olive- We certainly appreciate your neighbor recommending Precision and happy that you elected to call us for your garage door issue. Thank you for the awesome review and and feedback on Cameron. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Out technician was very nice and explained everything he was doing. Very pleased with the professionalism from making the appointment, to the completion of the work.
Rose B
A Response from: Precision Door Service Team

Thank you for choosing Precision and taking the time to share such a great review on Stone and your Precision experience. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had used them before and was delighted! I used them again with the same result!!!
Paul Bonner
A Response from: Precision Door Service Team

Hello Mr. Bonner- Thank you for being a loyal Precision customer. We appreciate you. We are happy to hear the positive feedback. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Patrick A performed an inspection. He detailed the problem and fixed the issue. Patrick was very professional & customer-oriented.
Martin Rivers
A Response from: Precision Door Service Team

Hello Mr. Rivers- Thank you for the 5-star rating and terrific feedback on the service that Patrick provided. We're happy to know you are a satisfied Precision customer. Thank you! Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service before the service appointment and with our technician. Stone called with arrival time and did a thorough inspection and explained what he found and how he would fix the problem. He completed the repair and performed another inspection and the garage door worked perfectly. Would highly recommend this technician and vendor to anyone needing garage door maintenance or repair.
Michael Styka
A Response from: Precision Door Service Team

Hello Mr. Styka- Your review made our day! Thank you for the 5-star rating and the fantastic feedback on your Precision experience and the service Stone provide. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Stone was my technician. He explained several repair options after giving the door a safety inspection. I am a hoverer and Stone did not seem to mind. He paused and answered any question I had. He seemed very knowledgeable about every aspect of garage door science. I appreciate that he offered several options but did not try to hard sell any particular choice. While my electric door opener was not part of the service, before he left, he insured that the door closed properly, both manually and electrically. It was a pleasure to have Stone service my garage door.
Richard Mihok
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician Patrick was outstanding! He serviced our garage door opener. We have continued to do business with this company because they hire the best in the field!!!
Robert Jackson
A Response from: Precision Door Service Team

Hello Mr. Jackson- Thank you for your business and your loyalty to Precision. We appreciate your feedback on your appointment and Patrick. Sincerely, Suzanne, Managing Director Precision Garage Door Northern VA

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Scheduled work sooner than expected. Completed work efficiently, assuredly and quickly.
Ron Edington
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Cameron was professional, knowledgeable and did a great job in repairing our broken spring and door.
Robert Hanke
A Response from: Precision Door Service Team

Hello Mr. Hanke- Thank you for taking the time to share a 5-star review. We appreciate the positive feedback on your Precision experience and the service Cameron provided. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

On time, exceptional service and very informative with the repair required.
Michael Robinson
A Response from: Precision Door Service Team

Hello Mr. Robinson- Thank you for the 5-star rating and the great review on Patrick and your Precision experience. Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Professional and good customer service.
Marsha Kent
A Response from: Precision Door Service Team

Hello Ms. Kent, We really appreciate you reaching out to Precision. Thank you for the wonderful review and 5-star rating! Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Garage Door Opener Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service from Kevin and the team. Kept us informed to when tech would be there. Also told us in straightforward way what was need and prevented all options without any pressure.
John C
A Response from: Precision Door Service Team

Thank you so much for the awesome review and the great feedback on Kevin and our team. We appreciate the 5-star rating! Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Patrick did a great job replacing the broken spring and servicing the door, explained all that was needed and more.
James Matthews
A Response from: Precision Door Service Team

Hi Mr. Matthews- Thank you for the opportunity and for taking the time to share your review. Happy to know that Patrick took great care of your garage door and provided great service. Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Superb service!
John Wilder
A Response from: Precision Door Service Team

Hi Mr. Wilder- Thank you for the 5 Stars! Happy to hear you are pleased with the service. Thank you, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Look no further for a professional, experienced and friendly crew and office manager. This repair of a garage door and installation of a new opener went flawlessly from start to finish. Kevin was on time, worked quickly, provided necessary information and answered all questions. And then there was manager Suzanne who was so helpful, returned a routine call after hours and was so nice and well-spoken. In this day and age, I wanted to give her a hug. I’d give this company and employees five stars enthusiastically!
Kay Blythe
A Response from: Precision Door Service Team

Hello Ms. Blythe- This review made our day! We are so grateful for your kind words. Thanks for sharing your experience with us and the community. (And I'd want to give you a hug right back!) Thank you! Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Kevin called to let me know that he would be arriving earlier than scheduled, he did a great job evaluating our aging door and opener to determine what level of servicing it required. Kevin was very professional, he was respectful of our COVID-19 concerns and wore a mask and maintained social distancing.
Steve Phifer
A Response from: Precision Door Service Team

Hello Mr. Phifer- We're happy to know you are pleased with your Precision experience and the service provided by Kevin. Thank you for the opportunity. -Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Called at 3:00 Max showed up at 7:20 was very professional finished work by 8:40.
Robert Vanhorn
A Response from: Precision Door Service Team

Hi Mr. Vanhorn- Thank you for reaching out to Precision and for taking the time to leave us a 5-star rating. We're happy to know about your positive Precision experience. Thank you! Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I am so very pleased with this company! They were very fair and were sure to practice the Covid safety precautions. Max, the tech who solved my garage door issues is the best. He went above and beyond and is kind beyond words. I highly recommend Precision Door.
Patty Rose
A Response from: Precision Door Service Team

Hello Ms. Rose- You are always a delight to work with. Thank you for your kind words and for your recommendation. Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Max did a fantastic job repairing my garage door springs. It is working excellently. Took him no time at all to do the repairs. It has never been so quiet. Thanks to Max and his great work, I will be passing along the good word about your company. Thanks Again!
William Jones
A Response from: Precision Door Service Team

Hello Mr. Jones- Thank you for the awesome review of Max and your Precision experience. We appreciate your kind words and recommendation. Thank you! Suzanne, Managing Director, PDS Northern Virginia

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Outstanding service had a billing question and they took care of it same day.
Walter Volinic
A Response from: Precision Door Service Team

Hello Mr. Volinic- Thank you for the review and the 5-star rating. We put customer experience and satisfaction as our priority, and we appreciate you reaching out with your billing concern, and allowing us the opportunity to work with you. Thank you! Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Since our garage doors were installed by Precision in 2003, we have always had EXCELLENT SERVICE for a wide variety of garage door repairs. Remember to do your yearly maintenance with Precision and your doors will last a long time too. A special shout out to our excellent tech Kevin T.
Callie Freed
A Response from: Precision Door Service Team

Hello Mr. and Mrs. Freed- Thanks for the great review! Our team at Precision Garage Door Northern Virginia is thrilled you're so happy with your service. Thank you, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was very pleased with the repair services provided by your company. Patrick we my technician and he we excellent. Patrick inspected all the components of my door and explained why certain items needed to be repaired. Finally, he explained all the costs of the project. I am happy to recommend Precision Garage to all my friends.
Martin Rivers
A Response from: Precision Door Service Team

Hello Mr. Rivers - Thank you for the fantastic review and recommendation! We are pleased to hear that Patrick provided you with great service and work. Thank you! -PDS Northern Virginia / Suzanne, Managing Director

Service Provided:
Garage Door Repair
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