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Read what people are saying
about Precision Garage Door

Precision Garage Door of Northern VA & Fredericksburg
has received 3 reviews, averaging 2.00 Stars:
1 2 3 4 5
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

For a 15 min job, I paid $200....$125 service fee...just to come to my house and a $79 maint fee....and all the person did was tighten up and lube things...he tried to say I needed a new bar connecting the garage door to the door opener (for steel doors) ...I said no, & your company installed my garage door opener in the first place, why did they install the bar I have??...then he told me my sensors were too high...no one has ever told me that and your company has done all my prior services...not a great service for the price....
Carl Witcher
A Response from: Precision Door Service Team

Hello Mr. Witcher- We are very sorry to hear your disappointment regarding your service appointment today. I provided the pricing and preventative maintenance information in writing, which you approved and proceeded to schedule. Your inspection reports over the past several years reflect each technician stating the ORB (operator reinforcement bracket) was missing and the recommendation was included each time in an estimate. While our records do not show an invoice for installing a new operator, we did replace the battery backup in 2019. Again, our apologies for not meeting your expectations as this is contrary to the service we strive to provide each and every day for our customers. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician was friendly and on time, but seemed way more intent on selling me a new opener rather than helping me determine the root cause of my issue. I feel as though the $85 service fee I paid was very high, and the prices quoted for a new opener were more than double what other providers charge. I was shocked at the labor and material costs that were quoted. I cannot recommend this company to anyone.
Norman Smith
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service and courteous technician who explained repair and costs in advance. However, charging more than 4 times the actual cost of parts (springs in my case) is simply not fair to your customers. I agreed to proceed with the service only because I did not want to delay the repair. You will lose customers in the long run with such markups and it will detract from your otherwise good service.
Sunil Bala
Service Provided:
Broken Garage Door Spring Repair
Product:
Rollers