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Read what people are saying
about Precision Garage Door in:

Fredericksburg Area, VA

Precision Garage Door of Northern VA & Fredericksburg
has received 277 reviews, averaging 4.95 Stars:
1 2 3 4 5
Review:

Tech...Justin arrived earlier than originally scheduled....thank you. Professional, knowledgeable and friendly. Completed project within an hour. My disappointment is: I was quoted on the phone a price ranging from $130-$300 to replace torsion spring. When viewing with Justin the repair he indicated that indeed I needed the torsion spring replaced and it was $300. I said ok. 19-15 minutes later he ask me to review the estimate and explained that I needed a bearing that was $99 additional. I agreed to the work but am not happy that after being told when I called and again initially by Justin a cost of $300, that a wheel bearing was needed at a additional cost of $99. I feel $383 to replace a torsion spring was excessive.

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Justin A Service Provided:
Broken Garage Door Spring Repair

Technician: Justin A
Review:

Unexpectedly had to fix a broken garage door, Precision made it as painless as possible and Patric (our technician) did a most excellent job! He was attentive, timely, respectful, knowledgeable, and courteous. Its nice to experience such customer service...Way to go Precision. Congrats Patrick

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Patrick Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Patrick
Review:

Your company was recommended by my neighbor. I was pleasantly surprised when Patrick called five minutes ahead of the scheduled arrival time. He was courteous, professional, knowledgeable, and patient- esp. with explanations that sometimes had to be repeated due to a hearing impairment. Patrick preformed an inspection, made me aware of the problem, then presented my three options for repair. At no time did he try to influence my choice. I was very pleased with the service I received and the manner in which it was given. You are fortunate to have Patrick in your employ.

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Patrick Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Patrick
Review:

Hello I would like to thank the techican for taking the time to explain what was wrong with my garage door and what it would take to fix it. The Techican was very friendly and polite and knowledge on garage doors.

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A Response from: Precision Door Service Team

Hi Mr. Joyce- Thank you for choosing Precision and for sharing such a nice 5-star review. We appreciate you. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Patrick Service Provided:
Broken Garage Door Spring Repair

Technician: Patrick
Review:

Patrick was awesome! Prompt, professional, and knowledgeable. I had questions, he had answers. After walking me through the fix he gave me several options/estimates to fix it today and what may need addressed in the future. He never pressured me or tried to upsell anything which I greatly appreciated. Highly recommend these guys, and will definitely use them again!

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A Response from: Precision Door Service Team

Hello Mr. Bollino- Thank you so much for choosing Precision for your garage door issues. We're happy to know you are pleased with the service Patrick provided. We always appreciate the awesome feedback and 5-star rating, thank you! Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Patrick Service Provided:
Garage Door Repair

Technician: Patrick
Review:

I would never use this company again and would not recommend this company to anyone. On July 26, a technician came out and replaced the broken spring on our garage door. We left the state on July 31 and came back on the evening of Sept 1. We opened and closed the garage door to put the car in, then opened the garage door again to get something out of the car, and the cables on both sides of the door came off (did NOT break but came off) and wrapped around the crossbar at the top. We could not lower the door. I called Precision the next and explained what had happened and was immediately told there was NO WARRANTY and the best they could do was send someone out in two days. I said I didn't think this was a warranty issue because obviously it was not assembled correctly when installed. I was told it was working when the technician left. I said I don't think I should have to pay for it to be fixed. The person on the phone repeated the best she could do is get someone out in two days, implying that I would have to pay for it. I declined to have someone come out from Precision and have to pay them to fix their mistake. I called another company that came out the same day (Sept 2). The technician reassembled the the door mechanism REPLACING NO PARTS, but added two screws that should have been in the cable drums when Precision did the work. These screws were needed to keep the drums from slipping on the crossbar. The bottom line is the work Precision did fell apart after 6 days of use. I understand sometimes things happen and I did call and asked them to come out and fix it. The response I got was NO WARRANTY and I would have to pay for another service fee if I wanted to have it done again (although they would not warrant that the second time it would be done correctly either). Precision doesn't stand behind their work. So, in summary, I recommend you find someone else if you need garage door repair.

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A Response from: Precision Door Service Team

Hello Mr. Isenberg- We are sorry to hear your disappointment in the service provided, as this is contrary to what we strive for. Our goal each day with every customer is to repair a garage door properly and safely, and provide excellent customer service. Per the technician’s inspection report and notations on July 26th, there were additional issues. However, the minimum fix was selected rather than the rebuild that was recommended. When you called on September 2nd, I offered to have a technician come out in 2 days because it was a holiday weekend and that was our next available appointment. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Service Provided:
Broken Garage Door Spring Repair

Review:

Patrick was prompt and courteous, performed routine maintenance and thorough inspection, provided tips on maintenance, indicated parts that may need to be replaced in future without pushing or any “hard sell.” Will probably go back to Precision in future for replacing some of the parts showing wear.

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A Response from: Precision Door Service Team

Hello Mr. Schneider- Thank you for the opportunity and for taking the time to share your Precision experience. We appreciate you and we're here for you. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Patrick Service Provided:
Garage Door Repair

Technician: Patrick
Review:

Cameron was friendly, courteous and knowledgeable about the workings of the garage door opener system. He answered all my questions.

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A Response from: Precision Door Service Team

Hello Ms. Biggs- Thank you so much for taking the time to leave this awesome review and 5-star rating! We really appreciate it and I'll be sure to pass along your kind words to Cameron. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Service Provided:
Garage Door Opener Repair

Review:

Stone was professional, explained issues and corrective action needed.

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A Response from: Precision Door Service Team

Hello Mr. Stuter- Thank you choosing Precision and for sharing a 5-star rating regarding your experience and the service Stone provided. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Service Provided:
Garage Door Repair

Review:

We appreciate the service that we received from Precision Garage Door of Northern Virginia. Mr. Suzanne Odisho was responsive and helpful in provision of options for consideration and with speedy scheduling. We were notified of a time frame for install. Cameron came by introduced himself, was very helpful in the explanation of the operation of the garage door opener, and was quick, tidy, and professional with the installation. He took the time to walk my wife and I through the download of the garage door opener application and the pairing of our phones prior to his departure. This was truly a gratifying experience with a local business. Thank you again for our help and service.

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A Response from: Precision Door Service Team

Hello Mr. Johnson- Thank you so much for taking the time to share this fantastic review and 5-star rating of your Precision experience. We truly appreciate your kind words and value the feedback. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Patrick was professional and courteous from start to finish. Veteran owned a plus. Thank you.

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A Response from: Precision Door Service Team

Hello Ms. Passaretti- Thank you for sharing your such a great review on your Precision experience and the service that Patrick provided. We certainly appreciate you. Sincerely, Suzanne, Managing Director Precision Garage Door Northern VA

Patrick Service Provided:
Garage Door Repair

Product:
Springs

Technician: Patrick
Review:

Cameron was our technician. He did an excellent job repairing our garage door. Aside from knowledgeable of his craft, he was very cordial and direct.

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A Response from: Precision Door Service Team

Hi Mr. Olive- We certainly appreciate your neighbor recommending Precision and happy that you elected to call us for your garage door issue. Thank you for the awesome review and and feedback on Cameron. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Service Provided:
Broken Garage Door Spring Repair

Review:

Out technician was very nice and explained everything he was doing. Very pleased with the professionalism from making the appointment, to the completion of the work.

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A Response from: Precision Door Service Team

Thank you for choosing Precision and taking the time to share such a great review on Stone and your Precision experience. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Service Provided:
Garage Door Repair

Review:

I had used them before and was delighted! I used them again with the same result!!!

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A Response from: Precision Door Service Team

Hello Mr. Bonner- Thank you for being a loyal Precision customer. We appreciate you. We are happy to hear the positive feedback. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Patrick Service Provided:
Broken Garage Door Spring Repair

Technician: Patrick
Review:

Patrick A performed an inspection. He detailed the problem and fixed the issue. Patrick was very professional & customer-oriented.

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A Response from: Precision Door Service Team

Hello Mr. Rivers- Thank you for the 5-star rating and terrific feedback on the service that Patrick provided. We're happy to know you are a satisfied Precision customer. Thank you! Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Patrick Service Provided:
Garage Door Repair

Technician: Patrick
Review:

Great service before the service appointment and with our technician. Stone called with arrival time and did a thorough inspection and explained what he found and how he would fix the problem. He completed the repair and performed another inspection and the garage door worked perfectly. Would highly recommend this technician and vendor to anyone needing garage door maintenance or repair.

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A Response from: Precision Door Service Team

Hello Mr. Styka- Your review made our day! Thank you for the 5-star rating and the fantastic feedback on your Precision experience and the service Stone provide. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA

Service Provided:
Broken Garage Door Spring Repair

Review:

Stone was my technician. He explained several repair options after giving the door a safety inspection. I am a hoverer and Stone did not seem to mind. He paused and answered any question I had. He seemed very knowledgeable about every aspect of garage door science. I appreciate that he offered several options but did not try to hard sell any particular choice. While my electric door opener was not part of the service, before he left, he insured that the door closed properly, both manually and electrically. It was a pleasure to have Stone service my garage door.

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Service Provided:
Garage Door Repair

Review:

The technician Patrick was outstanding! He serviced our garage door opener. We have continued to do business with this company because they hire the best in the field!!!

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A Response from: Precision Door Service Team

Hello Mr. Jackson- Thank you for your business and your loyalty to Precision. We appreciate your feedback on your appointment and Patrick. Sincerely, Suzanne, Managing Director Precision Garage Door Northern VA

Patrick Service Provided:
Garage Door Opener Repair

Technician: Patrick
Review:

Scheduled work sooner than expected. Completed work efficiently, assuredly and quickly.

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Patrick Service Provided:
Garage Door Repair

Product:
Rollers

Technician: Patrick
Review:

Cameron was professional, knowledgeable and did a great job in repairing our broken spring and door.

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A Response from: Precision Door Service Team

Hello Mr. Hanke- Thank you for taking the time to share a 5-star review. We appreciate the positive feedback on your Precision experience and the service Cameron provided. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

On time, exceptional service and very informative with the repair required.

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A Response from: Precision Door Service Team

Hello Mr. Robinson- Thank you for the 5-star rating and the great review on Patrick and your Precision experience. Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Patrick Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Patrick
Review:

Professional and good customer service.

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A Response from: Precision Door Service Team

Hello Ms. Kent, We really appreciate you reaching out to Precision. Thank you for the wonderful review and 5-star rating! Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Garage Door Opener Repair

Product:
Rollers

Review:

Great service from Kevin and the team. Kept us informed to when tech would be there. Also told us in straightforward way what was need and prevented all options without any pressure.

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A Response from: Precision Door Service Team

Thank you so much for the awesome review and the great feedback on Kevin and our team. We appreciate the 5-star rating! Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Patrick did a great job replacing the broken spring and servicing the door, explained all that was needed and more.

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A Response from: Precision Door Service Team

Hi Mr. Matthews- Thank you for the opportunity and for taking the time to share your review. Happy to know that Patrick took great care of your garage door and provided great service. Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Patrick Service Provided:
Broken Garage Door Spring Repair

Technician: Patrick
Review:

Superb service!

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A Response from: Precision Door Service Team

Hi Mr. Wilder- Thank you for the 5 Stars! Happy to hear you are pleased with the service. Thank you, Suzanne, Managing Director / PDS Northern Virginia

Patrick Service Provided:
Garage Door Repair

Technician: Patrick
Review:

Look no further for a professional, experienced and friendly crew and office manager. This repair of a garage door and installation of a new opener went flawlessly from start to finish. Kevin was on time, worked quickly, provided necessary information and answered all questions. And then there was manager Suzanne who was so helpful, returned a routine call after hours and was so nice and well-spoken. In this day and age, I wanted to give her a hug. I’d give this company and employees five stars enthusiastically!

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A Response from: Precision Door Service Team

Hello Ms. Blythe- This review made our day! We are so grateful for your kind words. Thanks for sharing your experience with us and the community. (And I'd want to give you a hug right back!) Thank you! Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Garage Door Opener Install

Review:

Kevin called to let me know that he would be arriving earlier than scheduled, he did a great job evaluating our aging door and opener to determine what level of servicing it required. Kevin was very professional, he was respectful of our COVID-19 concerns and wore a mask and maintained social distancing.

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A Response from: Precision Door Service Team

Hello Mr. Phifer- We're happy to know you are pleased with your Precision experience and the service provided by Kevin. Thank you for the opportunity. -Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Garage Door Repair

Product:
Garage Doors

Review:

Called at 3:00 Max showed up at 7:20 was very professional finished work by 8:40.

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A Response from: Precision Door Service Team

Hi Mr. Vanhorn- Thank you for reaching out to Precision and for taking the time to leave us a 5-star rating. We're happy to know about your positive Precision experience. Thank you! Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

I am so very pleased with this company! They were very fair and were sure to practice the Covid safety precautions. Max, the tech who solved my garage door issues is the best. He went above and beyond and is kind beyond words. I highly recommend Precision Door.

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A Response from: Precision Door Service Team

Hello Ms. Rose- You are always a delight to work with. Thank you for your kind words and for your recommendation. Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Garage Door Repair

Review:

Max did a fantastic job repairing my garage door springs. It is working excellently. Took him no time at all to do the repairs. It has never been so quiet. Thanks to Max and his great work, I will be passing along the good word about your company. Thanks Again!

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A Response from: Precision Door Service Team

Hello Mr. Jones- Thank you for the awesome review of Max and your Precision experience. We appreciate your kind words and recommendation. Thank you! Suzanne, Managing Director, PDS Northern Virginia

Service Provided:
Broken Garage Door Spring Repair

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Precision Garage Door of Fredericksburg
Office: (540) 645-5004
1402 Interstate Business Park
Fredericksburg, VA 22405

License

Contractor's Lic.
#2705105317