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Patrick
Tech ID#: 14
Reviews: 94
Average: 4.83 stars

Patrick

Technician
Patrick has received 94 reviews, averaging:

Patrick's Bio:

? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Patrick provided excellent customer service and identified the garage opener problem quickly. Patrick replaced key wiring to insure continued operation. Thank you Patrick.
Dominic Ducanes
A Response from: Precision Door Service Team

Hello Mr. Ducanes- Thank you for the 5-Stars! We're so glad you are pleased with your Precision experience and Patrick's work. Sincerely, Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Garage Door Opener Repair
Date: 04/01/2020
Garage Door Repair
,
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very happy with Patrick! Service was fast and very detailed. Great job guys and stay safe out there!
Ian Stockwell
A Response from: Precision Door Service Team

Hello Mr. Stockwell - Thank you for taking the time to share your review. We certainly appreciate the positive feedback and kind words. Thank you! -Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Patrick was very friendly and knowledgeable.
A Rivera
A Response from: Precision Door Service Team

Hello Ms. Rivera - Thank you for sharing your positive Precision experience. We appreciate your business! -Suzanne, Managing Director / PDS Northern Virginia

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Patrick was very knowledgeable, efficient and friendly. He explained the problem and available alternatives very well. We are very happy with the expedient and efficient work that was done.
Charles and Henrietta Scott
A Response from: Precision Door Service Team

Hello Mr. and Mrs. Scott - We are delighted to know you are pleased with the work performed on your garage door. Thank you for the fantastic review on Patrick! -PDS Northern Virginia / Suzanne, Managing Director

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Same day service to repair broken spring. Repair was completed in no time. Patrick was responsive, courteous, and thorough, and price was reasonable. I highly recommend them.
Patricia A., Woodbridge VA
A Response from: Precision Door Service Team

Thank you for sharing your Precision experience. Happy we were able to have your garage door back in working order in no time. Thank you for reaching out and choosing Precision. -PDS Northern Virginia / Suzanne, Managing Director

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Patrick did a really good job. Excellent attention to detail and workmanship. I highly recommend this company for garage door repair and maintenance
Ronald Burke
A Response from: Precision Door Service Team

Hello Mr. Burke - We appreciate you taking the time to share such a great review and positive feedback on Patrick. Thank you for giving us the opportunity and for the recommendation. -PDS Northern Virginia / Suzanne, Managing Director

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was very pleased with the repair services provided by your company. Patrick we my technician and he we excellent. Patrick inspected all the components of my door and explained why certain items needed to be repaired. Finally, he explained all the costs of the project. I am happy to recommend Precision Garage to all my friends.
Martin Rivers
A Response from: Precision Door Service Team

Hello Mr. Rivers - Thank you for the fantastic review and recommendation! We are pleased to hear that Patrick provided you with great service and work. Thank you! -PDS Northern Virginia / Suzanne, Managing Director

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The garage door was repaired within an hour. Very good service. They showed up in a timely manner.
Bonnie Payne
A Response from: Precision Door Service Team

Hello Ms. Payne - Thank you for choosing Precision and giving us the opportunity to service your garage door. We certainly appreciate the glowing review, thank you! -PDS Northern Virginia / Suzanne, Managing Director

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Referred by neighbor, tech was friendly explained options and was very knowledgeable. Highly recommend this company to others.
Sheila Edwards
A Response from: Precision Door Service Team

Hello Ms. Edwards - We appreciate you taking the time to share a review on your Precision experience. We're delighted to know that you were pleased with Patrick. Thank you for your recommendation! -PDS Northern Virginia / Suzanne, Managing Director

Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

If I could give a lower rating I would. Patrick the technician took advantage of the fact that we were not home but my 76 year old mother was there. He talked her into overhauling the whole garage door instead of just the simple fix it should have been. He charged her $884.00 without ever consulting me, the home owner. I will never use their company ever again.
Tracey & jeff Scheidemantle
A Response from: Precision Door Service Team

Hello Ms. Scheidemantle – As I said in our email correspondence, we are so sorry to hear your frustration and disappointment. I have reviewed the information (estimates and invoice) and spoke with the technician, Patrick, as well as the owner. There were 3 estimates provided for 3 different options that were recommended based on the 25 point safety inspection of your garage door and operator. The options range from the most minimal repair, to a solution that will leave your garage door in tip top shape and you won’t need additional work and repairs done in the near future. We were assured by the adult in the home that she was making the decision on the repair work and wanted it fixed right so there would be no worries. (per the invoice provided with the options and signature of authorization for the work). We want our customers to be happy and pleased with the service and repair work, so your email and review are completely contrary to what we strive for. We would gladly provide a more detailed overview or conversation of the inspection report and options that were provided. Sincerely, Suzanne, Managing Director, 540-645-5004

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Totally professional experience Technician arrived on time and was courteous, knowledgeable and informative Would recommend Precision to anyone
Norman H
A Response from: Precision Door Service Team

Thank you so much for the review and recommendation! We appreciate the positive feedback on Patrick. -PDS Northern Virginia

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Patrick and Max came out for my service call. Patrick was training Max. Max did the work with Patrick’s guidance while Patrick answered questions. They did exceptional work, answered any and all questions, while providing humor and honest opinions on future services. I would definitely recommend than to anyone having issues or that just need maintenance.
Michael Richards
A Response from: Precision Door Service Team

Hello Mr. Richards - Thank you for the awesome feedback on Patrick and Max. We are delighted to hear you are pleased with the work and service provided. Thank you! -PDS Northern Virginia

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The work and professionalism is always great. Patrick is very helpful. I was disappointed that management charged me the full service fee when the team was around the corner and it took less than 2 mins to straighten a crimped wire. For the money I spent 13 mos ago I expected some consideration
Travis Patterson
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I've used your service before.
Robert Jackson
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Professional and courteous customer service. They did everything possible to accommodate my request. I am very satisfied with the outcome.
Lystra Smith
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Outstanding service. Service was routine maintenance & repair of wiring/controls. Service was transparent, friendly & expeditious. Some things I thought needed replacement were quickly repaired. Estimates were given on damage that should (one day) be addressed, but there was not 'hard sell' at all. There is a veteran discount, which I appreciate. I put Precision in my rolodex.
Bob Johnson
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent & insightful information and customer service. Scheduled return to complete springs repair. They keep my garage door and equipment in tip top shape.
Dominic Ducanes
A Response from: Precision Door Service Team

Good afternoon Mr. Ducanes, We wanted to thank you for taking the time to leave us a review on the services you've received. We appreciate the opportunities you have given us to take care of all your garage doors needs. If there's ever a time you need us we'll gladly be here to help! Warm Regards, Savanna-PDS Office Manager

Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My technician was on time, knowledgeable, and professional. He found the problem quickly and solved it. Hey then serviced the door. It is very quit now. I would recommend Precision to anyone with door issues. 5 star rating.
Ron Gheen
A Response from: Precision Door Service Team

Good afternoon Mr. Gheen, Thank you for taking the time to leave a review for the services you received and for the recommendation. We truly appreciate it. If there are ever any questions or concerns we'll gladly be here to help! Warm Regards, Savanna-PDS Office Manager

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I highly recommnend This company, from start to finish very professional. Five plus stars.
Duncan Blair
Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service! Quick appointment. Courteous and knowledgeable technician. Thank you.
Norma & les Woodward
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Couldn't be more satisfied with today's service call and garage door repair. Patrick was professional and competent and really impressed me. He diagnosed all issues and gave just the options I needed. Please let Patrick know his work was excellent and appreciated!
Jim Delaney
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Patrick performed a routine maintenance check on our garage door. He was prompt, thorough and professional.
David Shea
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I am delighted with the work Patrick did on my garage door. He arrived promptly, was very courteous, and explained carefully the three options available to repair my door.
Barbara Dixon
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

First let me make it clear that this review is about the company's policies and business practices, not the installer. The installer was fine, but the company he works for is dishonest. I called them, and they gave me a quote. The phone-quote for the new spring was 2-times as much as the same spring from online retailers, plus they add an $89 service fee just to show up. Not great, but if I wanted to do it myself it would take days to deliver a new spring. I didn't want to wait that long, so I thought "$180 is about 3-times what it would cost to do myself, but at least it will be fixed the next day". I was wrong. The total price ended up being almost $350 to replace just one spring (it's a single door) and cable. That's 6-times as much as it would cost to do myself! If the company had been honest about their astronomical spring markups when I made the appointment, that would be one thing but they weren't honest at all. The phone price was completely unrealistic. Lesson learned: Order a spring from on online retailer for $50-$60 BEFORE it breaks, set it aside for the day the old spring breaks, and when that day comes save yourself $300!
Mark Hampton
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Patrick was timely and professional. He called to give me an ETA which was appreciated. He made every effort possible to not replace everything and tried to work with the older door equipment we had which was also appreciated. Thanks!
Beth Dagostino
Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Fast friendly technician and explained everything very well and gave me options. The spring was broken and needed to be replaced and he installed new rollers and conducted service on the whole door.
Martha Kairot
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The technician was friendly and on time, but seemed way more intent on selling me a new opener rather than helping me determine the root cause of my issue. I feel as though the $85 service fee I paid was very high, and the prices quoted for a new opener were more than double what other providers charge. I was shocked at the labor and material costs that were quoted. I cannot recommend this company to anyone.
Norman Smith
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service was very prompt. The technician was very pleasant and worked very efficiently and rapidly ... and changed the broken garage door spring. The door now works wonderfully. Thank you !!
Joseph Gutierrez
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The $85 "service visit fee" was clearly designed to sell me a new garage door opener and not diagnose the problem with the current opener. The rep asked how hold the unit was and he then quickly started typing up a quote for a new opener. He didn't even open the cover of the unit to begin to diagnose the problem. Simply, he said, I need a new opener at $800 and new rollers. The $85 visit fee was a rip-off.
David Barfield
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Patrick was wonderful!! He has sent me in the right direction to have my door fixed! 10 Stars for Patrick!!
Monique Jobin
Service Provided:
Garage Door Repair
Product:
Rollers
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