Read what people are saying
about Precision Garage Door in:
Aldie, VAPrecision Garage Door of Northern VA & Fredericksburg
has received 11 reviews, averaging 4.64 Stars:
Hello Mr. Dave- Thank you for the awesome review! We are happy to hear you had a positive experience with Precision and your technician, Kevin. Suzanne, Managing Director / PDS Northern Virginia
Patrick was courteous, eager to help and very patient as we went back and forth figuring out the details. He is a hard worker and did all he could to ensure our garage door was working properly by testing it numerous times and readjusting the springs. He worked nearly four hours in the open garage in 15 degree temps. We would recommend Patrick to any customer. Definitely a 5.
- Dee Kuhn
I called Precision this morning from work hoping to have my garage door fixed today. The person on the phone was very nice and accommodating. After speaking with to the receptionist I knew the price was a little high but it seemed as though the company was one worth working with. When the technician showed up he tried to up sell my wife to the price point of over 3 times that of which was discussed on the phone. She called me at work and spoke with the technician and the price came down about 30%. Still 2 times the amount discussed. It is unfortunate that companies feel they can take advantage of people in this manner. I do know the cost of this job. I was at work and wanted to get the job done. I was willing to pay for that convenience of the work done. I was not willing to be taken advantage of. The technician also tried to tell my wife how our house is not safe. This tactic is not acceptable. My house is safe. The garage doors have been working fine. I had to pay a high price for this unfortunate experience. I will not make this mistake again.
- Donald and Ann Leaf
Mr. Leaf, Thank you for taking the time to share your experience. On 1/27/15 you called Precision Door to request a technician come to your home as you had a broken spring on your garage door. We sent our technician out right away. Upon arrival the technician performed a 25-point inspection on your 3 Garage Doors and Openers. After the thorough inspection it was determined on Invoice #80428 that the following problems were found with your doors. Door #1 had a broken extension spring, frayed lift cables as well as safety cables that were not secured as recommended by the manufacturer. Door #2 was unbalanced, had frayed lift cables and the safety cables were not secured properly. Door #3 was unbalanced due to fatigued extension springs, frayed cables and extension safety cables that were also not properly secured. At that point Ms. Leaf understood and wanted to go ahead and have the doors repaired but of course wanted to speak with you first. When speaking with the technician regarding the prices and how they were more than you wanted to spend, or thought they should be, the technician gave you other options for only having partial repairs done; explaining the drop in price. Accordingly, Being a licensed contractor that specializes in safe garage door repair we follow both the DASMA and IDA recommendations for repairs and procedures; anything that can present a possible hazard such as the items listed above cannot be ignored. We install our products in accordance with specific installation instructions provided by the manufacturer. The Federal Register states by the Secretary of the Consumer Product Safety Commission “Keep Garage Door Properly Balance. See owner’s manual. An improperly balanced door could cause severe injury or death. Have a qualified service person make repairs to cables, spring assemblies and other hardware” We would love for you to give us a chance to fix your door in a safe and proper manner and would be willing to waive the service fee ($125 value) to return to your home in 2015 should you decide to have us do the work on your doors. The Management Team at Precision Door
Very prompt, in fact early for appointment. Same day service, fixed and explained options to make the door safer. Courteous and professional.
- Doreen Khan
- Gaurang Patel
Thank you. 5 stars.
- Chris Miller
It's nice to know there is a reliable company out there that does honest work. My door broke and Precision came out same day to fix my issue. They did an inspection and told me everything that was wrong with my door. The tech said he could take care of everything right now, so I gave him the go-ahead. My door is working BETTER than it was years ago. I'm now wishing I called them months ago, because I didn't know how good my door could run. Thanks again, we'll call back for sure!
- Jennifer Gibson
5 stars. Office was friendly. Tech was prompt, friendly, and knowledgeable. Door is working perfect now.
- Tony Gray
We appreciate your fine work done at our home today. You were in and out, and had us back on "track". (pun intended!) Thank you!
- Marcus H.
Fantastic Job! From start to finish this was so easy!
- David Weetnan
I would like to take this opportunity and thank you for the outstanding service that you have provided us. My wife and I both were very impressed with the excellent customer services that we were provide by your company. As a result of we have passed your name and information along to a couple of people in the neighborhood who are also in need of garage door repairs.
- Ken Howard
We had a broken spring for our 2 car garage door. Kevin fixed it very efficiently. He also provided very valuable advise, like we should have 2 springs instead of just one spring for our 2 car garage door. He also advised us to move door sensor wires from the central rode linking door system. We sincerely appreciate him providing the professional service.
- Yogesch Dave