Read what people are saying
about Precision Garage Door
Precision Garage Door of Northern VA & Fredericksburghas received 1976 reviews, averaging 4.94 Stars:
Springfield, VA
Gainesville, VA
The technician was excellent He did a very high quality job His customer interface was well done The cost of electronics was very high. Do not know how u can justify the prices of them
- Tom Garden
Product:
Woodbridge, VA
Jed was very professional and knowledgeable. He explained the problem in terms I could understand. He was very efficient and did a great job. I would them again.
- Octavia Parker
Product:
Fredericksburg, VA
Very impressed. We were able to get a same day appointement. Repair person arrived with in an hour of our call. He was very knowlegeable and explained what he was doing. He was very thorough. I ask that he not discuss the cost of the repair with the homeowner as my husband and I were going to pay. He honored this request in a very tactful manner... Woud not hesitate to use again and will recommend your company to our neighbors in LeeLand Station!
- David Oconnor
Stafford, VA
5 stars
- Jan HIlton
Product:
Herndon, VA
Door was noisy and jerky and would not close withour multiple attempts. Technician (Matt) installed new bottom seal, door rollers, and belt drive opener. Now door is so smooth and quiet, sometimes I open and close it for no reason other than just to listen to it. I don't know how the price compares to others but the service was excellent. You get what you pay for.
- Steve K
Product:
Vienna, VA
The technician, Kevin, provided a call-ahead and arrived right on time. He reviewed the problem and provided a simple solution. He did his work, quickly, efficiently and professionally. Overall a great job.
- Andrew Vail
McLean, VA
Best customer service ever! I highly recommend Precision!
- Lou Mercado
Product:
Stafford, VA
Technical was professional and helpful. Came early and stayed until the job was done.
- Eric Halpin
Product:
Burke, VA
great experience. technician called and said could actually come earlier than scheduled. technician was completely professional, showed me exactly what was wrong and what was needed to be done. he explained what the cost would be and kept to it. work was done perfectly and I am extremely pleased. I would not hesitate to use this company or technician again.
- Cliff Landsman
Stafford, VA
Very good experienced, second time I have used this company. 5 stars
- Joe Lanzafama
McLean, VA
My experience was excellent. Precision was quick, professional, and honored my warranty with no hassles whatsoever.
- Robert Vanderhye
Fairfax, VA
Excellent service. The technician showed up in the early part of the promised time band, talked over options with me, and did the job professionally. Most importantly, my wife is happy because she can get her car in from out of the cold!
- Scott Willey
Product:
Spotsylvania, VA
We continue to be very pleased with your service. The technician, Kevin, who performed the repair was on time and helpful. Your communication with us was outstanding. The email confirmation included everything that I had mentioned over the phone when making the appointment. My wife received a call from you on the day of the service asking if the technician could come a bit earlier than scheduled. Everything considered, this was a very good experience and we will keep using PDS for our garage door needs.
- Tony & dawn Webster
Fredericksburg, VA
Jed, was very professional. Explain what the problems were and how much it would cost. I would give him 5 stars.
- Larry Green
Product:
Burke, VA
I was exceptionally pleased with how quickly Precision was able to respond to my problem and even more pleased with their professionalism. They rapidly identified the immediate problem, provided possible upgrades to ensure a longer door service life, and completed all work in a minimum period of time.
- Glenn Keller
Ashburn, VA
Your company was recommended by a coworker and I am glad he did. The appointment was prompt anad I appreciated the availability of the work to be done on Saturday. Technician was pleasant and efficient. 5 Stars!
- Bruce Stewart
Alexandria, VA
Five Stars - very knowledgable and efficient. We had springs and gears replaced, and safety beams adjusted, and remotes refreshed and batteries replaced.
- Rebecca Nielsen
Product:
Springfield, VA
Excellent service. Technician arrived right at the scheduled start time, explained everything, and completed the work promptly.
- Tom Rollo
Stafford, VA
Terrific service by Jed on-sight as well as the folks in the front office. Professional, speedy and efficient. Couldn't be happier with the service provided.
- Kerry May
Product:
Stafford, VA
Our tecnician was on time, very polite and knew what was causing the problem and how to repair it. He made suggestions but didn't pressure us into buying more than what we needed. We were very pleased with the service.
- Mrs. Israel
Fairfax Station, VA
Kevin was very professional. He came and diagnosed serious problems with our 1980's system. He offered several options and excellent advice. He followed up exactly as promised and completed a pretty big overhaul - results flawless. My car was "trapped" and he helped me get it out before the parts could be shipped. Very satisfied and would recommend you in a heartbeat. Also invoicing / logistics were flawless. And response time was much better than I had feared.
- David and kathy Guin
Product:
Stafford, VA
We noticed this morning that the wall unit garage door opener was flashing, and the two remotes were not working. Not knowing what we could do, I called your company to see if someone might be available today in the Stafford area. Kayla determined that Jed Hawk would be available between 2:00 and 5:00. Later in the afternoon, it was learned that Jed was running late for the appointment. First Heather, then later someone else called to advise of the slippage and to apologize for the inconvenience, and I assured them that we would be home. Jed finally arrived at 7:10, and he also apologized for the inconvenience. After we discussed the basic problem, Jed was able to correct the problem very quickly. I also asked him if he had an additional remote for a third vehicle I now have, and when he verified that he did, he again very quickly was able to get it programmed to work with my opener. During our conversation I inquired about renewing our annual preventive maintenance visits. He immediately agreed that he could do a complete inspection this evening to preclude me having to reschedule a visit. This excellent customer service reminded me why I immediately called your company to correct my problem. I had used Precision Garage Door company for a few years in 2009 through 2011 and the service by Jim Rost. The service today shows that your company is still at the top of the service providers in the garage door business. Thanks very much to all of your staff members who assisted me today, particularly Jed Hawk. They all deserve my appreciation and represented your company in the manner you desire.
- Frank Stamey
Product:
Aldie, VA
I called Precision this morning from work hoping to have my garage door fixed today. The person on the phone was very nice and accommodating. After speaking with to the receptionist I knew the price was a little high but it seemed as though the company was one worth working with. When the technician showed up he tried to up sell my wife to the price point of over 3 times that of which was discussed on the phone. She called me at work and spoke with the technician and the price came down about 30%. Still 2 times the amount discussed. It is unfortunate that companies feel they can take advantage of people in this manner. I do know the cost of this job. I was at work and wanted to get the job done. I was willing to pay for that convenience of the work done. I was not willing to be taken advantage of. The technician also tried to tell my wife how our house is not safe. This tactic is not acceptable. My house is safe. The garage doors have been working fine. I had to pay a high price for this unfortunate experience. I will not make this mistake again.
- Donald and Ann Leaf
Mr. Leaf, Thank you for taking the time to share your experience. On 1/27/15 you called Precision Door to request a technician come to your home as you had a broken spring on your garage door. We sent our technician out right away. Upon arrival the technician performed a 25-point inspection on your 3 Garage Doors and Openers. After the thorough inspection it was determined on Invoice #80428 that the following problems were found with your doors. Door #1 had a broken extension spring, frayed lift cables as well as safety cables that were not secured as recommended by the manufacturer. Door #2 was unbalanced, had frayed lift cables and the safety cables were not secured properly. Door #3 was unbalanced due to fatigued extension springs, frayed cables and extension safety cables that were also not properly secured. At that point Ms. Leaf understood and wanted to go ahead and have the doors repaired but of course wanted to speak with you first. When speaking with the technician regarding the prices and how they were more than you wanted to spend, or thought they should be, the technician gave you other options for only having partial repairs done; explaining the drop in price. Accordingly, Being a licensed contractor that specializes in safe garage door repair we follow both the DASMA and IDA recommendations for repairs and procedures; anything that can present a possible hazard such as the items listed above cannot be ignored. We install our products in accordance with specific installation instructions provided by the manufacturer. The Federal Register states by the Secretary of the Consumer Product Safety Commission “Keep Garage Door Properly Balance. See owner’s manual. An improperly balanced door could cause severe injury or death. Have a qualified service person make repairs to cables, spring assemblies and other hardware” We would love for you to give us a chance to fix your door in a safe and proper manner and would be willing to waive the service fee ($125 value) to return to your home in 2015 should you decide to have us do the work on your doors. The Management Team at Precision Door
Manassas, VA
This place is a total scam! Charged me $85, to tell me they needed $644 to fix my door. Called another company which fixed my door for half that amount. Door works great now.
- Jimmy Edwards
Gainesville, VA
I am very pleased with the prompt service and the quality and experience of the Technicians. Today was the second time I have used their service in the past week (my parents house and my personal house). I would refer this company to family and friends.
- Brian Anderson
Triangle, VA
Received prompt professional attention from your company. I am very satisfied. Will use for future services. 5 stars.
- Carol Knox
Alexandria, VA
Excellent work after a good analysis and explanation of our problems.
- Peter Smith
Alexandria, VA
Kevin T was amazing and greatly appreciate especially at this time of year right before Christmas. Wishing ya'll a great Christmas and New Year and Thank you! I called several other companies and will only call Precision in the future!
- Steve Walker
Product:
Warrenton, VA
Matt and his apprentice did a great job! They were on time and up front with options and assessment. I wasn't looking to drop this type of $$$ right before Christmas, but when the spring broke in the tension bar, I couldn't pass up the deal. I would recomend to anyone in need of garage door repair.
- Matt O
Product:
Excellent service in every way. Tech was precisely on time (on a Sunday, at that), quickly determined the source of the door opener problem--it did not need a replacement, did a though safety check on BOTH doors, corrected all deficiencies, and replaced the inside lift handle free. I saved at least $200 if someone came and just replaced the opener. I highly recommend this business.
- John Moore