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Read what people are saying
about Precision Garage Door

Precision Garage Door of Northern VA & Fredericksburg
has received 1616 reviews, averaging 4.96 Stars:
Review:

My technician was on time, knowledgeable, and professional. He found the problem quickly and solved it. Hey then serviced the door. It is very quit now. I would recommend Precision to anyone with door issues. 5 star rating.
Ron Gheen
Service Provided:
Garage Door Opener Repair
Review:

Matt arrived promptly, quickly got our door working again, and provided a thorough explanation of the outstanding issues with our door system. He was extremely experienced and knowledgeable, and we’ll have no hesitation in the future about dealing with Precision/Matt on all of our garage door issues. Overall a very pleasant experience.
Paul Munninghoff
Service Provided:
Garage Door Opener Repair
Review:

I highly recommnend This company, from start to finish very professional. Five plus stars.
Duncan Blair
Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
Review:

We had another terrific experience with Precision. Early on a Saturday morning, we discovered our 20 year old garage door would not open. A closer examination revealed the door spring had failed. Within 3 hours of calling the service number, Kevin, a 20 year garage door veteran, was at our home. He quickly diagnosed the failure, offered various options, and in 90 minutes had replaced the failed spring mechanism and other failing hinges. I cannot think how emergency service could have been better. Very impressive.
Bruce Fried
Service Provided:
Broken Garage Door Spring Repair
Review:

Excellent service provided by Matt. He took the time to explain the problem with the garage door, and fixed the problem. Definitely recommend Precision Door Service.
Aisha Abdelhamid
Service Provided:
Garage Door Opener Repair
Review:

Great service! Quick appointment. Courteous and knowledgeable technician. Thank you.
Norma & les Woodward
Service Provided:
Garage Door Repair
Review:

Definitely happy with the service received today! Technician was very professional and fully explained what he did to repair the spring/roller parts. He arrived at the start of the two hour window which was appreciated! Great company!
Chris Thomas
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Excellent same day service! Kevin called beforehand to let me know when he would arrive, arrived on time, and quickly fixed my garage door. He showed me beautiful options for garage door replacement that would work well with the design if our home, left an estimate for future reference and a glossy color brochure with photos and colors. He was warm, professional, and low key. We will definitely hire him when we decide to replace our door which is over 49 years old. Highly recommend!
Liz Post
Service Provided:
Garage Door Repair
Review:

Spring repair; broken torsion spring. My technician (Corey) was prompt, professional, knowledgeable, and proficient. He thoroughly briefed me on the results of his inspection of my door, and developed 3 different quotes for levels of service. I elected to have my torsion bar bearing replaced in addition to my torsion springs, as well as a full lubrication service. While I can't speak to the competitiveness of the pricing, I can say that the service provided was outstanding. Highly recommend.
DRW
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Excellent service was provided by Matt and Brett today. They came within the promised arrival time after calling ahead to warn of their arrival and were exceedingly polite, precise and careful in all their repairs. They obviously take great pride in their work. They replaced the springs and did a full servicing job that resulted in an extremely quiet garage door function. Will gladly recommend this service.
Carol and Don D
Service Provided:
Broken Garage Door Spring Repair
Review:

My aim was to get a routine garage door tune-up. It turned out that that the technician, Matthew, discovered it had not totally been installed correctly when the townhouse was built 4+ years ago. He fixed the issue and recommended two other optional plans which I declined on the basis that I have my house up for sale. Matthew was extremely professional and very polite. He explained all options very clearly. He is a company asset.
Patricia Wright
Service Provided:
Garage Door Repair
Review:

The team did a great job. They evaluated the operation, identified the problem, advised us of the options, we choose and the team fixed the wiring, replaced the wheels and performed maintenance.
Cecilia Stobaugh
Service Provided:
Garage Door Repair
Review:

Five stars. My garage door was making a weird "snapping" sound, and the technician diagnosed the problem right away and fixed it. Thank you!
Audrey Roh
Service Provided:
Garage Door Opener Repair
Review:

great service and prompt response-- the next morning after a call at 8 pm the night before--work done in just 2 hours! Would highly recommend thme
David Mader
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
Review:

Excellent service from Kevin. Highly recommend his service.
Thomas Beahn
Service Provided:
Garage Door Repair
Review:

Second time I’ve used Precision and both times great people , quality work and definitely will use them again . Again thanks for great service and quality work.
Craig Whitby
Service Provided:
Garage Door Repair
Review:

Excellent service and repair by Mathew; he clearly identified repair requirements and provided options. We took the full repair package and the garage works 100% better than before.
Randal Honeycutt
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Couldn't be more satisfied with today's service call and garage door repair. Patrick was professional and competent and really impressed me. He diagnosed all issues and gave just the options I needed. Please let Patrick know his work was excellent and appreciated!
Jim Delaney
Service Provided:
Garage Door Opener Repair
Review:

Customer service was great. I Emailed Precision Thursday night, they called me Friday. They had an opening on Sunday from 12-2. The technician called within that window to say he was 15 minutes out. He replaced the broken spring and fixed Harry Home Owner mistakes that the last owner of the house made. Would recommend Precision without any hesitation.
Andrew Obrien
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Precision implies a degree of accuracy, although Kevin was very competent and professional, arriving after 7pm for a 4-6pm window does not convey precision. I departed work early to ensure I was home by 4pm. As my garage door stood open for hours due to the broken spring, I felt I had no choice but to accept what I felt was a very high charge for this simple replacement. It was after 7pm, 30 degrees and this needed to be done. I received a phone call at 5:55pm to let me know about the late arrival. No compensation nor apology was offered for the tardiness. I did receive an explanation for the late arrival, a “quick” job on the way to my home which turned out to be in McLean, not Burke. I will think again about calling Precision for any additional work at my home.
Bryce Peck
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Kevin did a great job. Professional and finished the job in a matter of minutes. He was able to do the job in only a few hours after I called Precision--scheduled Appointment in a matter of hours instead of 2 days.
Mike Brensy
Service Provided:
Broken Garage Door Spring Repair
Review:

Best service! Very competent and extremely professional. Should stop looking for a garage door repair service and just go with Precision will not be disappointed.
Gail Raddatz
A Response from: Precision Door Service Team

Thank you for the positive review! We always try to stay in-tune with our customers and make sure they are satisfied to the best of our ability. Here at Precision we take pride and joy in the work that we do. We are happy to see that our technician Kevin was able to work with you!

Service Provided:
Broken Garage Door Spring Repair
Product:
Belt Drive Garage Door Opener
Review:

Patrick performed a routine maintenance check on our garage door. He was prompt, thorough and professional.
David Shea
Service Provided:
Garage Door Repair
Review:

outstanding service ,on time, explained what needed to be done, answer all questions, very professional service ,I will call again when needed
William Mason
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Just wanted to comment on the professionalism of the tech who fixed our garage door opener. If we ever need someone again will request his services again.
Rita Clager
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

So, for two weeks in a row I had to call Precision to come fix my garage door. Two different unrelated problems. Both times they fit me right into the schedule when it was convenient for me. Both times they called before they arrived and arrived within the original two hour window and within the time they gave when they called to say they were on the way. Both times they were courteous and helpful and did the job correctly and did exactly what needed to be done. At no time was I pressured to do more or buy more. I was informed of what would need done in the future and an estimate for those jobs when needed was also given. Service was great. Precision is now on speed dial!
ray
Service Provided:
Garage Door Repair
Product:
Springs
Review:

The service was perfect... The technician was very knowledgeable,he did a wonderful job! Definitely a 5 star!!!!!!
Jacquelyn Spurlock
Service Provided:
Garage Door Opener Repair
Review:

5 star rating. Matt provided excellent customer service, information and skilled workmanship in repairing the garage door. Thank you.
James Taylor
Service Provided:
Garage Door Repair
Product:
Springs
Review:

I am delighted with the work Patrick did on my garage door. He arrived promptly, was very courteous, and explained carefully the three options available to repair my door.
Barbara Dixon
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

First let me make it clear that this review is about the company's policies and business practices, not the installer. The installer was fine, but the company he works for is dishonest. I called them, and they gave me a quote. The phone-quote for the new spring was 2-times as much as the same spring from online retailers, plus they add an $89 service fee just to show up. Not great, but if I wanted to do it myself it would take days to deliver a new spring. I didn't want to wait that long, so I thought "$180 is about 3-times what it would cost to do myself, but at least it will be fixed the next day". I was wrong. The total price ended up being almost $350 to replace just one spring (it's a single door) and cable. That's 6-times as much as it would cost to do myself! If the company had been honest about their astronomical spring markups when I made the appointment, that would be one thing but they weren't honest at all. The phone price was completely unrealistic. Lesson learned: Order a spring from on online retailer for $50-$60 BEFORE it breaks, set it aside for the day the old spring breaks, and when that day comes save yourself $300!
Mark Hampton
Service Provided:
Broken Garage Door Spring Repair
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