Garage Door Repair in Northern Virginia & Fredericksburg

CSB

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We are a returning customer. Precision has provided prompt and good service in the past, so we didn’t hesitate to call Precision for our recent garage door problem. We were able to get a service appointment for the next morning, and the technician, Mike, fixed the problem (primarily by installing new springs to better handle the weight of the garage door).

Carol S.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I have nothing good to say about Precision Garage Service.  On July 12th I ordered a new garage door to replace my old door which was damaged.  I paid extra for custom paint and gave the technician the name of the color.  I needed this specific color to match the trim on the house and keep the HOA satisfied.  I was led to believe by the technician that the door could be ordered and installed fairly quickly.  After waiting six weeks and not hearing from Precision I contacted customer service.  My contact information was forwarded to the manager servicing my order.  He did call back the same day, and I learned the door had been painted the wrong color.  I could not use this color because of HOA restrictions.  The manager assured me that he would expedite this new order and call back no later than the following week with an update.  I never heard back from this manager.  I have called customer service two more times trying to get information on the status of my order.  No one has contacted me.  I have no written conformation for this order after paying a $2200 deposit.  The invoice I was emailed from Precision contains no information.  The description of work is blank and total due and balance due are all $0.  I did call customer service requesting a receipt for the deposit and received the same as what was as shown on the invoice. Reputable businesses provide written confirmation of transactions, and do not treat customers this way.

Donald Jones

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mr. Holliday was outstanding in his analysis of my need to replace a very old dilapidated current garage door. He stated that it may take 2 to 4 weeks to order the door and complete the work. My wife and I have been using the old door for 23 years now; the sooner you can replace it the better. Thank you for your service.

Saddik Khadir

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very profional, great Communication . on time and respectiful , Great , and professional team

Richard Levy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Outstanding service, polite and efficient technician.

Willie Medley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technicians showed up and talked me through the problem with my door. The cost was half of what others wanted to charge. Quality work was done and now I can use my garage again. Thanks for a job well done. If you need quality work give them a call.

Sandra Hardy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

So thankful Mike was able to come out on a Saturday to fix my garage door retainer. He was polite and knowledgeable, answered all my questions. He was upfront about the cost and what he was going to do. The job got done right and I am able to not worry about anything coming under my garage door. Thank you again Mike. Precision Garage Door Service Is lucky to have you working for them. I would recommend this company to my friends and family.

David Hazelton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jared was polite, professional, and knowledgeable. He worked hard to come up with a good solution for our needs. Well done!

Pac

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Highly recommend Jon S Professional, knowledgeable and customer friendly Fixed the problem immediately Will refer neighbors

Arlene Lofgren

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I chose Precision Garage Door for 2 reasons - their outstanding reviews and the fact that they service garage doors on the weekend. My spring broke on a Friday night. I did my research and made an appt for Saturday morning (yes, my car was being held hostage in my garage). Mike Rodriguez called me Saturday morning and asked if he could come earlier (that NEVER happens). He arrived, assessed what had to be done and explained every step of the way to me including saying what might have to be replaced - and if so, what the extra cost would be. A true professional. He finished up and the door is working perfectly. I hope I don't need their services again anytime soon, but you can be assured I WILL be calling them again if need them. And I will be recommending them to friends.

Greg

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Replaced lithium battery in remote but door opener did not work and would not Learn a new code. I tried new battery flipped both ways. So, I stupidly cleared codes but then my inside coded wall opener wouldnt work and RF signal to Learn new code didn't take. Figured it had to need a new circuit board but called Precision to verify. They troubleshooted and found same problems. Since my wall control had slightly dim light on key pad tried new battery and it worked. Tried remote also with battery turned around and now they both work. What are chances BOTH batteries (different types) go out at same time so it was hard to troubleshoot. Mike was on time, patient in troubleshooting and only charged $60 service fee since only needed a 9 volt battery for keypad which is standard and very fair. He saved me from ordering a new circuit board to replace. So replace batteries even when they appear to be working (lighting) on your keypad

Tiffany Holbrook

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Justin Arnold Technician Justin Arnold did a very good job. Justin Arnold was professional, knowledgeable, and took the time to clearly explain the garage door system, the work that would be performed, and how everything operates. Justin Arnold answered questions thoroughly and made sure me the customer understood the recommendations. Overall, technician Justin Arnold provided excellent service and demonstrated strong knowledge of garage doors.

Laurie Judd

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I used Precision a few years ago to replace both springs. They did good work at a fair price and so when my door went out of balance, Precision was the obvious choice. I liked that I could make an appointment online - no chance of being put on hold or having to leave a message. Click the date and time period, add a few details and done in a minute or two. On the day the tech (Cory) showed up 30 minutes into the window I had selected (which was perfect), was super friendly and easy to work with. Listened to my issue, told me what he was going to do about it and that he would check for a few other things while he was at it and that he would let me know if he found anything. 15 minutes later he told me what he found - a few things beginning to show wear and tear (the door is 10 yo) but nothing that needs to be replaced right now but "keep an eye on this and keep an eye on that'. No hard sell - just informative which was good. He then fixed the balance in about another 10 minutes, showed me how the door was now balanced, we chatted for a little and then off he went to his next gig. Probably 30-40 minutes from start to finish - no fanfare, no hard sell - just focused on getting the job done as quickly and efficiently as possible. Total cost as $125 for a door inspection and tune up which seemed about right. Overall very happy with process from booking to paying.

Janice Proctor

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I wanted to take a moment to recognize the outstanding service provided by the garage door technician Mr. Cameron, Ware. From the moment the appointment was scheduled through the completion of the work. The experience was professional, efficient, and courteous. The technician arrived on time, quickly diagnose. The issue, clearly explained the repair options and answered all questions with patience and expertise. The quality of the work was exceptional. The repair was completed efficiently, and the technician took the time to ensure everything was functioning properly before leaving the attention to detail knowledge and commitment to customer satisfaction were evident throughout the entire visit What stood out most was Mr. Ware’s professionalism, and friendly attitude. It is refreshing to work with someone who genuinely cares about delivering excellent service and takes pride in their work, I highly recommend Mr. Ware to anyone in need of garage door service. The experience exceeded my expectations, and I am extremely satisfied with the results

Ronald Relich

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fast professional service. The technician who took care of my door was kind and professional. I am extremely satisfied.

Mildred Russinko

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Chose Precision as I had used them before. Jon was an excellent repairman. I use a walker, the garage door is my safe exit, having a working door is important.

Sharon Berry

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jon let me know when he would be arriving. Very courteous. He let me know the work that he was going to perform. Very professional. He checked out the whole system and gave me good advice on what to do if I had any other problems with the garage door.

Otto Morgan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Josey was quick and efficient and did a marvelous job

John Andre

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service from the Technician that was knowledgeable, experienced and completed a more than satisfactory repair!

Roseann

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mike was very thorough in his explanation of what was causing the problem with the operation of my garage door. I will not hesitate to use Precision Door in the future.

John Moffet

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very impressed. We called on a Saturday morning and our garage door was fixed before noon! Thank you.

Bev Carter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

OVERALL EXPERIENCE (THIS NEED): Extremely poor customer service as they do NOT do follow-up calls or call when previously scheduled for equipment/installation info update. After waiting multiple days AFTER my previous (and multiple) scheduled phone call updates, I was always the one initiating the update from Precision. It also took Precision multiple days before showing up to review my problem and then, on day of scheduled show, wanted to cancel my appointment; I balked and someone showed up later that day.....was told by field service, this delay much less last-minute cancellation should never have happened. Excellent field/installation services. Too bad field services cannot take over customer service work in the future. Not a happy repeat customer (current and last house) this time.

Roy Sammarco

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Corey was very professional and explained problem and options in detail. Fair price. Will use again.

Robert Bloomberg

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Dry happy with the service from Precision Garage Door of Fredericksburg. Jon Szkola was our tech and he was not only thorough in completing the repair, he was very neat and explained everything he did. We had unfortunately relied on a different company previously and Jon was able to identify and correct their mistakes. Can highly recommend the company generally an Jon specifically for your garage door needs

Pam Sallada

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The Tech was early and he called to see if he could come. He was very polite and explained everything that he was doing. I would recommend Precision.

Frank Povirk

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service!

Noel Wooten

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mr. Justin Arnold did an excellent job in analyzing the situation, explaining it and completing the task. Great job. Looking forward to doing business with Precision Garage Door in the future.

Gerard Carey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Brand arrived on time and quickly assessed our problem Gave me an estimate on cost of repair Very fair pricing. We agreed and problem fixed right away.

Caroline Sanchez

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Awesome job!!

Beverly & Gary Westgate

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

First, the receptionist who took our call was very polite and understanding. She even put in a request for an earlier appointment, if one became available. The technician who came out to look at our garage door was very knowledgeable and conveyed in layman's terms all that he was going to do. He also tried to keep the cost down, which he did. It did not take him very long to fix our door. He was very polite and friendly. Highly recommended.