Read what people are saying
about Precision Garage Door in:
Ashburn, VA
Precision Garage Door of Northern VA & Fredericksburghas received 49 reviews, averaging 4.73 Stars:
Ashburn, VA
Ashburn, VA
The person who did the repair promised to email me a copy of the invoice and the receipt. 4 hours after completing the work, I still have not received any of the documents nor did I get the warranty paper for the work performed.
- Daniel Kirkpatrick
Ashburn, VA
Great job
- Helen Salter
Ashburn, VA
Poor experience with this company. The technician was very prompt, polite and professional but learnt upon his visit that they don’t carry the right parts for our kind of garage doors. I wish they had made it clear during the intake process. When I wrote to the office manager about this issue, I was hoping they would credit the charge or at least apologize. On the contrary,, she threatened with a concocted up story on how I used profanity with the technician. I am amazed how businesses treat their repeat customers. Well, they lost one such today.
- Kapil Kapoor
Kapil Kapoor- We are very sorry to learn of your disappointment in the service appointment. This is contrary to what we strive for each day with every customer. The service fee included a 25 point safety inspection on both of your garage doors and both operators. We did offer a universal weather seal option for you, which you declined. If you wanted to have the weather seal installed, the service fee would have covered the installation. We are in business to provide the best garage door service and experience for our customers. Nothing was concocted or made up or threatened. Your initial message to the office included that we had lost you as a customer and you would be writing reviews and passing the word. We were never given the opportunity to have a respectful conversation. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Ashburn, VA
They replaced the motors on my garage doors recently. Within 2-3months, one of the metal plates detached from the door. It cost me $330 to have them come out and spend 20 minutes fixing their shoddy work. They will gouge you! Avoid if possible.
- Barry Angeline
Mr. Angeline- We are sorry to hear your disappointment, as this is contrary to what we strive for each and every day with our customers. It has been nearly a year since we replaced your garage door operators, which are covered under warranty. The part that was broken and needed to be replaced yesterday was not related to any of the work previously provided. I’m glad we had the opportunity to discuss your appointment and to know that you are pleased with the technician. Unfortunately, our pricing for repair and parts are a reflection of the dramatic increase in everything from fuel, insurance, and parts cost across the board. The good news is that we were able to provide the repair in less than 24 hours of your call, the technician arrived on time, and completed the work in a timely manner. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Ashburn, VA
Your technician arrived on time and was quite pleasant. He was very covid aware which was very nice. He outlined the possible options for repairs and did so in a very pleasant manner, no push. He was going to send me options for additional work which I am not ready to pursue at this time but will certainly contact you folks when the time is right. Very pleased.
- Martin Sultan
Ashburn, VA
Amazing Service! Called in the morning and was able to get an appointment the same day. Stone serviced the garage door and took the time to explain the issues and offered solutions to fix the problem. Stone was very professional and efficiently tackled the job. Really appreciate the great service, I can tell the techs are treated well because it shows. Thank you!
- Angelica Brown
Hello Ms. Brown- Thank you for this very awesome review! I was very happy to share with Stone as well as the owner. We couldn't be more pleased to know you are pleased with Precision and the service provided. Thanks so much! Suzanne, Managing Director Precision Garage Door Northern VA
Product:
Ashburn, VA
Super fast service. Thanks!
- Chris Barvincak
Hello Mr. Barvincak- Thank you for choosing Precision and for taking the time to share a review and 5-star rating. We're happy to know you were pleased with the service Cameron provided. Sincerely, Suzanne, Managing Director Precision Garage Door Northern VA
Product:
Ashburn, VA
Great service. First I appreciated the detailed email quote from Suzanne. Also appreciated Patrick's call ahead of time to confirm his ETA. Upon arrival, Patrick was very friendly and transparent, providing tips and suggestions. He was diligent and efficient, and I could tell he was an expert. Overall I was very impressed with his service.
- Daniel Yoo
Thank you for choosing Precision and taking the time to leave this fantastic 5-star rating for Precision and Patrick. We strive for customer satisfaction from start to finish, and we're happy to know you were pleased. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Ashburn, VA
Very professional and efficient service. Thanks Cameron !
- Terry C
We appreciate the opportunity, as well as the 5-star rating. Thank you! Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Product:
Ashburn, VA
What a great experience! My door broke on a Sunday, I sent an email to them that afternoon, and my door was fixed by Monday early afternoon. Can't say enough good things about Max. He was friendly, informative, honest, explained everything thoroughly, arrived at scheduled time and finished ahead of schedule. I worked in customer service prior to retiring and everyone in the chain made this experience easy and stress free. Best customer service I've encountered in years. I totally recommend them!
- Donna Maines
Hello Ms. Maines- What an awesome review, thank you so much! You are a treat to work with, and we're so pleased to know you are happy with Precision and the service Max provided. Thank you for the recommendation! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Product:
Ashburn, VA
Posted to Google at 1350R today. My absolute best to you all: I served before the mast for one quarter of a century. When I left the life of the sea I understood one matter quite well. There is no room for compromise. As the instructor said in the Russian Staff School, "Better is the enemy of good enough." This wisdom applies to our daily lives as well. Doing second best erodes our values, takes away from what ever respect we can muster to face the day. When you strive to be at your best you want to work with the best. Precision Door Services earned my five stars. Their representative Max Scozia could fight on my right any time the General Quarters alarm sounds. The whole experience of dealing with these personnel was "Top of the Mark". From the moment we first called with a dead door, to the follow on scheduling, to the actual installation they are the "Right Stuff". Mr. Max, was a premier instructor as well as one of the best mechanics I have ever worked with. I learned in Dive
- Charles Calhoun
Hi Mr. Calhoun- Thank you for taking the time to share your Precision experience and the awesome review of Max's performance. We truly appreciate your kind words and the incredible detail of your review. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Ashburn, VA
Mr. Patrick was on time. Perfect advice and perfect explanations of what needs to be done. Very fast and great work. I can only recommend it to everyone. thank you
- Joseph Hart
Hello Mr. Hart- We are happy you had a positive experience with Precision and Patrick. Thanks for sharing your review with us and the community. Thank you! Suzanne, Managing Director, PDS Northern Virginia
Ashburn, VA
Our garage door had a number of issues and needed an overhaul. It also had a safety sensor issue that was preventing the door from closing. I called Precision late in the afternoon and was able to get an appointment first thing the next day. Max showed up right on time and went right to work. Straightening the rails, new rollers, new springs, etc. Then came the sensor issue. He aligned them both, the lights were on as they should be, and sometimes the garage would close, sometimes it wouldn't. He checked every inch of the wiring, and it was fine. Eventually, he found a possible fault in one of the sensors and replaced it. The same problem persisted. Sometimes the door would close, sometimes it wouldn't. He ended up calling Lift Master, and it turns out that on my particular model you cannot just change one of the safety sensors, you have to change both. So, after he changed the second one, it works perfectly. The dedication and professionalism Max displayed in determining the resolution to this problem was top notch, as was his work on the overhaul. I cannot thank him enough for a job well done.
- Tim Fallon
Hello Mr. Fallon - Thank you for reaching out to Precision and giving us the opportunity to fix your garage door issues. We appreciate the review and the positive feedback on Max. -PDS Northern Virginia / Suzanne, Managing Director
Product:
Ashburn, VA
The garage door was repaired within an hour. Very good service. They showed up in a timely manner.
- Bonnie Payne
Hello Ms. Payne - Thank you for choosing Precision and giving us the opportunity to service your garage door. We certainly appreciate the glowing review, thank you! -PDS Northern Virginia / Suzanne, Managing Director
Ashburn, VA
Precision came highly recommended on my Google search, and I can understand why. I'm very impressed with your company! My garage door was fixed on Sunday the day after I called. The tech, Matt, was knowledgeable and patient as he explained the door's problems and answered all my questions. I will highly recommend your company to my friends and neighbors. :-)
- Debbie Naquin
Product:
Ashburn, VA
Thank you for the phone call notice & prompt arrival on the appointment which I Really appreciate. Kevin was kind and took time to explain what was needed and necessary to get my garage door situation repaired. He also recommended suggestions which I will pursue in time with your company. Thank you!
- Yvonne Stoltzfus
Ashburn, VA
Called Precision to have a repair done on my garage door. Was able to get an appointment the next day. The tech, Kevin, called to give me an ETA. He was on time and gave me a few options on the repair. I decide to also have a new garage door opener installed. Kevin did a great job on the installation and repair. Now I have a very quite and garage door when opening and closing.
- Jerry P
Product:
Ashburn, VA
Patrick did a great job removing our old garage door motor/chains and installed a new Liftmaster MyQ belt drive. Very knowledgable, fast and did not leave a single piece of trash in the garage. True professional!
- Aamer Arshad
Product:
Technician: Patrick
Ashburn, VA
Matthew called to let me know that he was on his way. He arrived on time. Very pleasant. He got to work immediately. He was very efficient and made the repair quickly.
- Suzanne Gabbert
Ashburn, VA
I had no idea who to call when I needed garage door repair. I googled and took my chances. How happy I am that I contacted Precision Door Service. I was able to schedule service right away during hours that worked around my work schedule. The man who serviced my broken garage door was most professional and knowledgeable. He took the time to explain what was wrong with my garage door and gave me several options about the ways to fix my garage door and the varying prices. My garage door was fixed promptly and is now working very well. I am so pleased with Precision Door Service and I will certainly recommend the company to friends and neighbors who are experiencing similar issues. Gratefully, Kathy Rather
- Kathy Rather
Product:
Ashburn, VA
Thanks for the fast and quality service! Our door is like new again!
- Michael and Monica Rogers
Ashburn, VA
Matt arrived on time and was very professional. He explained what was needed and performed the repairs immediately.
- Suzanne Gabbert
Product:
Ashburn, VA
I'm truly impressed. When I called, I described the problem, and was quoted a price based on my description. When the technician arrived, he discovered that the issue was not as a I described, but that the spring holding the band in place had not been installed (at all?). He charged me only for the visit, fixed the spring AND also put a new light bulb in for me because it was too high for me to reach.
- MS
Ashburn, VA
The Best
- Leonard Rosenberg
Product:
Ashburn, VA
Your company was recommended by a coworker and I am glad he did. The appointment was prompt anad I appreciated the availability of the work to be done on Saturday. Technician was pleasant and efficient. 5 Stars!
- Bruce Stewart
Ashburn, VA
The coil spring broke on my garage door, locking the car inside. I called Precision and they had someone there the same day. The technician was personable and made the repair in about an hour. Very pleased with the service.
- Bob Hersey
Product:
Ashburn, VA
I was able to get a same day appointment. Matt explained everything he was going to do to fix the garage door, and not only gave me recommendations but was thorough in explaining the recommendations. Matt was personable and professional and did a fantastic job getting my garage door spring fixed. Will definitely recommend you to others. Thank you!
- Michelle Ventura
Product:
Ashburn, VA
We worked with Matt to replace our garage door openers. He did an excellent job and worked in cold weather to finish the job. He answered all our questions throughout (before, during, and after) and explained the entire process, features, and additional accessories for the opener. Matt provided exceptional customer service, he was professional, and understanding of our needs. Matt and Anna helped us schedule the appointment at our earliest availability and offered a great deal. We received another offer which was couple hundred dollars lower but we went with Precision Door for their customer service and transparency into solution for us to meet our needs. I highly recommend Precision Door and will do business with them for our future needs.
- Pawandeep or pd Lamba
Product:
Ashburn, VA
The work was done in a timely fashion and well done. The technician was very professional and knew exactly what to do. Great job!!!
- Jane Lucia
Problem was solved. I saw your ad and I read your reviews. The technician was professional and helpful.
- Darlene Harris