Read what people are saying
about Precision Garage Door in:
Fairfax, VA
Precision Garage Door of Northern VA & Fredericksburghas received 109 reviews, averaging 4.92 Stars:
Fairfax, VA
Fairfax, VA
Matt was a terrific help repairing broken springs, bearings, rollers, and more. Felt like he went above and beyond inspecting the entire assembly vs just fixing a symptom, and gave me repair options in priority order (urgent vs preventative) to consider against my budget. Then spent time with me reviewing operating procedures until I got it right (I didn't on the first time). Thought I was just getting a spring repaired -- turned out to be so much more thorough and will save me time and money later. Thanks, Matt!
- Dan
Fairfax, VA
Kyler was great, friendly & very courteous. Gave us an honest assessment on the builder grade parts installed in our garage. Finished replacing everything within 2 hours. Was able to make a next day appointment on a holiday weekend. Would definitely use Precision Garage Door services again.
- Linh Brett
Fairfax, VA
Response time was great. Tyler explained what needed to be done, got my approval, and completed the work efficiently. He then had me check out the opener; it worked fine.
- Alan Nason
Fairfax, VA
Justin took time to explain my problem. Very helpful!!!
- Carol Chausse
Fairfax, VA
Quick response to request for help. Installer was excellent, experienced, accurate installer. Explained every step of the way and directions for use. This installer gets a "10" Will recommend to others. Thank you.
- Brooke Koons
Fairfax, VA
The staff established a speedy service call to correct our concern. They were very professional and very thorough in their work. They provided great service at a reasonable cost.
- Ron Qualley
Fairfax, VA
Impressive right from the beginning. Telephone call answered professionally by human being. Appointment process convenient and hassle free. Technician identified the issue and made honest recommendations. Once approved finished the job expertly and efficiently. Great experience and great Company to work with.
- Salman Mahmood
Hello Mr. Mahmood- Thank you for choosing Precision for your garage door service. We appreciate the opportunity, as well as your kind words. We're very happy to know you are pleased with the experience from start to finish. Thank you for sharing! Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
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Fairfax, VA
Precision was great.Got service the next day.Cameron explained everything and took care of us.Suzanne was great on the phone.Will definitely use them again.
- Diane kelley Marty klunk
Hello Mr. Klunk- We certainly appreciate your business and that you took the time to share such a nice review. Thanks so much! Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Fairfax, VA
Pat was great...he was available early, called me, and was at the house pronto. Pat was on the original install team last year, and that went smoothly as well. My "tune up" went quick, and I highly recommend him and OGPDS.
- William Pinney
Hello Mr. Pinney- We appreciate you taking the time to share a review of your Precision experience, the 5-star rating, and the awesome recommendation. Thank you! Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Fairfax, VA
excellent, professional, reasonable price
- Philip Evans
Fairfax, VA
Outstanding service- from my discussion with Suzanne and making the appointment, to Patrick, my technician, calling ahead to confirm, arriving on time, and providing honest, reliable work and not trying to "upsell" something I did not need. Clearly integrity is a core value, and much appreciated! Great job, thank you for the great service!
- Drew Ryan
Hello Mr. Ryan- Thank you for sharing this awesome review and the details of your Precision experience. We truly appreciate your kind words. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Fairfax, VA
Very happy with this service. I don't give 5 star ratings easily. If you need a garage door repair, I highly recommend Precision!
- Steve Busch
Hi Mr. Busch- Thank you for your thoughtful review and for the 5-star rating. We very much appreciate the opportunity and your recommendation. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
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Fairfax, VA
My husband saw your company and liked your website. He saw that all the reviews were good. Also, that you had many locations. We really liked Patrick. He was very knowledgeable, personable, and not pushy. He gave me the upshot for the repair, and additional suggestions to increase the lifespan of my doors. The pricing was very fair.
- Frank and julia Pergolizzi
Hello Ms. Pergolizzi- Thank you for leaving us such an awesome review! We're happy to know Patrick took great care of you, and you're so pleased with the service. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Fairfax, VA
I'm a repeat customer. I left a comment to Patrick a couple years back for the garage door opener. Max is a very professional, friendly, and knowledgable person. He came in around 7:00 AM, and completed the task around 8:00 to 8:15AM. He did a great job. Just like Patrick both of them do quality work. Thanks Precision Garage!
- Jovy Fernandez
Hello Mr. Fernandez- We certainly appreciate our loyal customers and we're happy to hear that both Patrick and Max have provided you with great service. Thank you for choosing Precision and for sharing such awesome feedback! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Product:
Fairfax, VA
After one of the extension springs snapped, I checked out a some sites and got a couple quotes. After watching the video and getting more informed, I felt very comfortable choosing Precision, and I'm glad I did. From setting up my appointment with Susanne and meeting with Max the Technician, service was amazing. The information and options provided were perfect and I never felt pressured into unnecessary purchases. This is the kind of server I like and look for. A job well done and leaving me feeling good at the end. I'll be sure to use and recommend Precision in the future. Thank you Max!
- Greg M.
Hello Mr. Greg- Thank you for choosing Precision and giving us the opportunity. And thank you so much for sharing your detailed review and the 5-star rating! What you described is exactly what we strive to accomplish with our customers. Knowing you are pleased with the service from start to finish, reaffirms what we do. Thank you! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
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Fairfax, VA
I was told by the technician Patrick, that he would give me a 90 day warranty on only the parts he installed which were 2-high cycle tempered springs. However, after he called the office, they declined to honor that. It isn't alot to ask, that you should give a warranty on the parts you install. And at the very least, have consistency with the tech & office as to what's been promised to the customer. :(
- Jackie Ghorbani
Dear Ms. Ghorbani- We are sorry for the negative experience. What you described in your review does not fit what Precision Garage Door of Northern Virginia stands for and how we do business. Customer satisfaction and customer safety are our priority. Per our conversation, we are glad to know you are pleased with the service provided. As you mentioned, your car was trapped and you reached out to other companies that were not able to provide service for several days. We were able to service your garage door and broken spring within an hour of your phone call. We apologize for the misunderstanding and misinformation regarding the warranty. Per the technician’s inspection report, there were many issues with your garage door and mechanical lift system. He provided 3 options and you selected option 1, which was what we call a “band aide” repair. Precision has specific warranty guidelines, and the minimal repair does not include a warranty. Option 2 has a 90 day warranty and option 3, which addresses and fixes all issues, has a one year warranty on parts and labor. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Fairfax, VA
Patrick was a very kind and knowledgeable associate. He took time with us in answered all of our questions. He eventually left giving us a very fair "for some of the work that must be done. I highly recommend Precision to anyone.
- Lisa Hill
Hi Ms. Hill - Thank you for taking the time to share this awesome review for Patrick. He's exactly as you described! I'll be certain to share your kind words with him. We're happy to know you are pleased with your Precision experience, and hope to provide future service for you. Thank you! Suzanne, Managing Director / PDS Northern Virginia
Fairfax, VA
Technician, Kevin, was on time. Prepared an assessment, explained service options and prices. Replaced the broken springs, adjusted the system for proper operation. Door now operates better than prior to spring failure. Very satisfied.
- Tony Mccollam
Hello Mr. Mccollam - Thank you for leaving us this wonderful review. We're so happy to know you are pleased with the work, Kevin's performance, and that your garage door is working better than before. Thanks! Suzanne, Managing Director / PDS Northern Virginia
Fairfax, VA
I found Precision online and decided to call mainly because of the great reviews. From start to finish I was pleased with the communication and professional manner I received. Max was polite, personable and thorough. He went above and beyond to check everything and educate me as to why and how he was repairing and installing. He didn’t rush even though it was later in the day. Without hesitation, I will continue to use this company as needed in the future.
- Sheila White
Hello Ms. White - Thanks for sharing your review with us and the community. We are happy to hear your positive experience with Max and will be sure to pass this along to him. Thank you! Suzanne Managing Director / PDS Northern Virginia
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Fairfax, VA
Excellent service and repair by Mathew; he clearly identified repair requirements and provided options. We took the full repair package and the garage works 100% better than before.
- Randal Honeycutt
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Fairfax, VA
Outstanding service and knowledge by the technician. We would NEVER consider doing business with another overhead door firm. Precision is simply the very best at what they do.
- Sidney Williams
Fairfax, VA
So far so Great! We called this morning, made an appointment, had the work done (spring and strut), and all was completed by the end of the day. Only reason for not giving 5 stars is we figure we should make sure all stays well for a few hours!
- Roger Haskins
Fairfax, VA
Your technician was great! He gave me a 30-minute advance call before arriving; provided a thorough analysis of the problems and after I agreed to the service charges, did excellent work in getting our garage door working.
- Stephen Perlman
Fairfax, VA
Kevin was prompt and did the repair quickly. Door works well.
- Suresh Subramaniam
Fairfax, VA
This is the second time we've used Precision Door Service and the service has been great both times. The techs are professional, easy to work with, describe your options clearly and get the job done in a timely manner. Highly recommended!
- Tania and rick Ruth
Fairfax, VA
We could not have asked for better service than Patrick and Precision Door Service in Fredericksburg, VA gave us yesterday! Patrick thoroughly checked out our 9-ft. garage door and tested the two remotes. We already knew that one of the remotes despite new batteries was no longer working, and, in trying various reprogramming methods, Patrick determined that the motherboard in the remote was malfunctioning. We are so very grateful to him for his thoroughness and professionalism. It also does not hurt that his personality is charming! This is the second time we have used Precision and it was another superior service that they provided to us. (The last time in 2013 they replaced the rollers and springs so that they would better support the heavy 9ft. door.)
- Gwen Dente
Fairfax, VA
I selected a five star rating because the Precision Garage Door Service technician arrived on time, made recommendations to extend the life of my garage and performed the duties that I originally called about to my satisfaction (replaced the back-up battery). As a result of the technician's professionalism, I signed up for the company's preventive maintenance plan. I can say in all honesty that I will recommend the company to my contacts.
- Joseph Huggine
Fairfax, VA
On time, professional and knowledgeable.
- Mike Shisler
Product:
Fairfax, VA
Paul arrived on-time, he identified the problems, told me the cost, and completed within 1 hour. I am very pleased with Precision Door. Mark FairfFax
- Mark Duval
Product:
Took the time to assess the issue and made good suggestions. Was kind polite and very professional. Appreciate the great service. Thank you.
- Maria Gutierrez