Read what people are saying
about Precision Garage Door
Precision Garage Door of Northern VA & Fredericksburghas received 2013 reviews, averaging 4.94 Stars:
Dumfries, VA
Product:
Fredericksburg, VA
So, for two weeks in a row I had to call Precision to come fix my garage door. Two different unrelated problems. Both times they fit me right into the schedule when it was convenient for me. Both times they called before they arrived and arrived within the original two hour window and within the time they gave when they called to say they were on the way. Both times they were courteous and helpful and did the job correctly and did exactly what needed to be done. At no time was I pressured to do more or buy more. I was informed of what would need done in the future and an estimate for those jobs when needed was also given. Service was great. Precision is now on speed dial!
- ray
Product:
Spotsylvania, VA
The service was perfect... The technician was very knowledgeable,he did a wonderful job! Definitely a 5 star!!!!!!
- Jacquelyn Spurlock
Spotsylvania, VA
5 star rating. Matt provided excellent customer service, information and skilled workmanship in repairing the garage door. Thank you.
- James Taylor
Product:
Fredericksburg, VA
I am delighted with the work Patrick did on my garage door. He arrived promptly, was very courteous, and explained carefully the three options available to repair my door.
- Barbara Dixon
Arlington, VA
First let me make it clear that this review is about the company's policies and business practices, not the installer. The installer was fine, but the company he works for is dishonest. I called them, and they gave me a quote. The phone-quote for the new spring was 2-times as much as the same spring from online retailers, plus they add an $89 service fee just to show up. Not great, but if I wanted to do it myself it would take days to deliver a new spring. I didn't want to wait that long, so I thought "$180 is about 3-times what it would cost to do myself, but at least it will be fixed the next day". I was wrong. The total price ended up being almost $350 to replace just one spring (it's a single door) and cable. That's 6-times as much as it would cost to do myself! If the company had been honest about their astronomical spring markups when I made the appointment, that would be one thing but they weren't honest at all. The phone price was completely unrealistic. Lesson learned: Order a spring from on online retailer for $50-$60 BEFORE it breaks, set it aside for the day the old spring breaks, and when that day comes save yourself $300!
- Mark Hampton
Alexandria, VA
Kevin was very courteous. He took the time to explain the mechanism of the door and what were the weak points in the design and the reason why certain elements would give up before others. Very satisfied with the service and wouldn't hesitate to recommend Precision. Thanks for the prompt and great service.
- Essdras Suarez
McLean, VA
Patrick was timely and professional. He called to give me an ETA which was appreciated. He made every effort possible to not replace everything and tried to work with the older door equipment we had which was also appreciated. Thanks!
- Beth Dagostino
Arlington, VA
Great service ! Technician was professional and knowlegable.
- Heather Atkins
Gainesville, VA
Fast friendly technician and explained everything very well and gave me options. The spring was broken and needed to be replaced and he installed new rollers and conducted service on the whole door.
- Martha Kairot
Fredericksburg, VA
Matt was super professional. I could tell from the minute he walk through my door , I made the right call. I want to thank precision garage doors for sending me their ace. Very knowledgeable and coming from a service minded mind as myself he is a huge asset. Thank you for your service and thank you for sending your ace. 5 stars hands down and will be recommending precision to all I know.
- Gil Saunders
Stafford, VA
We have used your company three times and once again you have delivered with excellent service!! Thank You! Kevin installed a new Liftmaster Belt Drive garage door opener. You can tell he has done this before and we felt very confident that he knew what he was talking about and we trusted his recommendations. His job looks like artwork on our ceiling!!! All wires in order and the unit looks just like we expected. Installed by a PROFESSIONAL!! Great Job Kevin!! I would not hesitate a moment to use this company.
- Ed
Product:
Alexandria, VA
No doubt Technician Cory, awesome very knowledgeable professional unbelievable young man. You have a good man in your team . Definitely will referred my neighbors Not only he did job right but also explained what he did. Thks againfor job well done. .
- Yomi Baruwa
Product:
Fairfax Station, VA
My self-generated overhead door problem arose when I decided to make the repair myself. Of course, this resulted in unmitigated failure. I hate that word! With other home-owner, even more critical issues to deal with . . . and after bending to the task to repair the door problem without success after six hours . . . I caved. Google to the rescue. Near the top of the list was Precision Door Service. My failure occurred on Saturday…door left partially open. Open invitation to burglars and thieves. Was anyone out there who would arrive on a Sunday to save my home-owner life? (patriotic music!). “Hello, this is Precision Door Service. May I help you?” “Yes. I have a problem. I’m in Burke, Virginia. I tried to fix my garage door and it didn’t work. I know this is Saturday. Can you help me?” “Yes. We can have someone out there tomorrow (Sunday!)” Is that okay?” An appointment was set. Noon to 2 Sunday. Sunday! Set your watch. At noon, Matt Meier arrived. We looked over the problem. He gave me a reasonable estimate. In less than two hours, the door operated as well as new. Can I give more than five stars?
- John Hebbe
Spotsylvania, VA
The technician was friendly and on time, but seemed way more intent on selling me a new opener rather than helping me determine the root cause of my issue. I feel as though the $85 service fee I paid was very high, and the prices quoted for a new opener were more than double what other providers charge. I was shocked at the labor and material costs that were quoted. I cannot recommend this company to anyone.
- Norman Smith
McLean, VA
Service was very prompt. The technician was very pleasant and worked very efficiently and rapidly ... and changed the broken garage door spring. The door now works wonderfully. Thank you !!
- Joseph Gutierrez
Stafford, VA
We had Precision Door come out to give us an estimate on fixing a broken spring in our garage door. My wife was home when they arrived and she immediately felt like she was getting the condescending “this woman won’t know if we are overcharging her” sales pitch. She was told that because of the proprietary lift system that the CHEAPEST option to get the door operable again was going to be over $800. There were *no* other options given. She told them no thank you. We later had multiple quotes given to us and *every single quote* was under $300. Needless to say we went with another service and now have a fully functional garage door for ONE THIRD the minimum cost we were quoted by Precision. And Precision’s $85 service call fee adds insult to injury. We had to pay them $85 to come out to our home and try to rip us off. I wouldn’t recommend Precision if they were the last garage door service on Earth. I’d rather live with a broken garage door than give these crooks a penny.
- William May
Woodbridge, VA
Corey was our tech Professional, curteous, explained all details , very very good company Recommend highly!
- Sherry Rummell
Fredericksburg, VA
I selected Precision Door for my job because of their reliability and trust.
- Lawrence Bochenek
Product:
Manassas, VA
We got scheduled quickly! The technician was on time, pleasant, and took the time to explain all our options without pressure. Work was completed at the time of visit and we would definitely recommend Precision to others.
- Will Shanahan
Product:
McLean, VA
The technician was very patient in explaining to me what the problems were, how they occur, and how they could be addressed. I was satisfied with his explanations and his guidance of the alternatives available to me to address what I wanted done.
- Omotunde Johnson
Product:
Fredericksburg, VA
Great work! Good price! Matthew worked efficiently and competently and was very personable. Job well done!
- Norma & les Woodward
Product:
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Matthew called to let me know he was on his way. On arrival he examined the told and was able to tell me exactly what needed to be done to repair the problem. He also gave me 3 options and estimates for each in case I didn't want it all done at once. He completed everything in an hour, and walked me through what was done. He earned 5 stars. Joe in Locust Grove, VA
- Joe McEuen
Product:
Alexandria, VA
The $85 "service visit fee" was clearly designed to sell me a new garage door opener and not diagnose the problem with the current opener. The rep asked how hold the unit was and he then quickly started typing up a quote for a new opener. He didn't even open the cover of the unit to begin to diagnose the problem. Simply, he said, I need a new opener at $800 and new rollers. The $85 visit fee was a rip-off.
- David Barfield
Woodbridge, VA
Patrick was wonderful!! He has sent me in the right direction to have my door fixed! 10 Stars for Patrick!!
- Monique Jobin
Ashburn, VA
Called Precision to have a repair done on my garage door. Was able to get an appointment the next day. The tech, Kevin, called to give me an ETA. He was on time and gave me a few options on the repair. I decide to also have a new garage door opener installed. Kevin did a great job on the installation and repair. Now I have a very quite and garage door when opening and closing.
- Jerry P
Product:
Fairfax, VA
Outstanding service and knowledge by the technician. We would NEVER consider doing business with another overhead door firm. Precision is simply the very best at what they do.
- Sidney Williams
Springfield, VA
Great and timely service. I could not have gotten any better service. 5 stars.
- Darrold Goode
Arlington, VA
Right on time, excellent service,very knowledgeable technician. 5 stars
- Stan Williams
Product:
Fairfax, VA
So far so Great! We called this morning, made an appointment, had the work done (spring and strut), and all was completed by the end of the day. Only reason for not giving 5 stars is we figure we should make sure all stays well for a few hours!
- Roger Haskins
Just wanted to comment on the professionalism of the tech who fixed our garage door opener. If we ever need someone again will request his services again.
- Rita Clager