Read what people are saying
about Precision Garage Door in:
Alexandria & Arlington Area, VA
Precision Garage Door of Northern VA & Fredericksburghas received 189 reviews, averaging 4.95 Stars:
Alexandria, VA
Alexandria, VA
Five stars. My garage door was making a weird "snapping" sound, and the technician diagnosed the problem right away and fixed it. Thank you!
- Audrey Roh
Arlington, VA
First let me make it clear that this review is about the company's policies and business practices, not the installer. The installer was fine, but the company he works for is dishonest. I called them, and they gave me a quote. The phone-quote for the new spring was 2-times as much as the same spring from online retailers, plus they add an $89 service fee just to show up. Not great, but if I wanted to do it myself it would take days to deliver a new spring. I didn't want to wait that long, so I thought "$180 is about 3-times what it would cost to do myself, but at least it will be fixed the next day". I was wrong. The total price ended up being almost $350 to replace just one spring (it's a single door) and cable. That's 6-times as much as it would cost to do myself! If the company had been honest about their astronomical spring markups when I made the appointment, that would be one thing but they weren't honest at all. The phone price was completely unrealistic. Lesson learned: Order a spring from on online retailer for $50-$60 BEFORE it breaks, set it aside for the day the old spring breaks, and when that day comes save yourself $300!
- Mark Hampton
Alexandria, VA
Kevin was very courteous. He took the time to explain the mechanism of the door and what were the weak points in the design and the reason why certain elements would give up before others. Very satisfied with the service and wouldn't hesitate to recommend Precision. Thanks for the prompt and great service.
- Essdras Suarez
Arlington, VA
Great service ! Technician was professional and knowlegable.
- Heather Atkins
Alexandria, VA
No doubt Technician Cory, awesome very knowledgeable professional unbelievable young man. You have a good man in your team . Definitely will referred my neighbors Not only he did job right but also explained what he did. Thks againfor job well done. .
- Yomi Baruwa
Product:
Alexandria, VA
The $85 "service visit fee" was clearly designed to sell me a new garage door opener and not diagnose the problem with the current opener. The rep asked how hold the unit was and he then quickly started typing up a quote for a new opener. He didn't even open the cover of the unit to begin to diagnose the problem. Simply, he said, I need a new opener at $800 and new rollers. The $85 visit fee was a rip-off.
- David Barfield
Arlington, VA
Right on time, excellent service,very knowledgeable technician. 5 stars
- Stan Williams
Product:
Alexandria, VA
Absolutely fantastic. Being able to come out on Saturday without an extra charge is a HUGE deal to someone like me who works full time and lives by herself. Additionally, the tech went above and beyond to try and fix the problem, and when it was clear that really just was not possible, worked his hardest to get me a reasonably-priced new door that looked the way I wanted it to. Would recommend in a heartbeat.
- Leslee Friedman
Alexandria, VA
Matt was terrific and very thorough and professional. Very pleased with the service and price. Will use the company again.
- Sandra Lynch
Product:
Arlington, VA
Technician arrived on time, quickly assessed and fixed the problem.
- Jim Meszaros
Product:
Arlington, VA
Second appointment we have had with Precision and outstanding service and professionalism. Will absolutely keep our business here and always recommend Precision to friends/family.
- David Altizer
Alexandria, VA
I've used Precision since 2009, and I have always been very satisfied with their garage door service. They provide multiple service options, their prices are reasonable, they arrive on time, they clean up afterwards, and I've never had to call them back to re-do work. I would recommend Precision without hesitation.
- Dave F.
Arlington, VA
Excellent service - Paul the technician did a great job, and the woman answering the phone was professional and quick. I got an appointment the same day.
- James Callan
Arlington, VA
Great service - Paul came out and was very knowledgeable about my garage door, performed some much needed maintenance, and gave me some great tips. 5 star all the way.
- Chris Howard
Alexandria, VA
Within two hours of my call about my garage door problem, a technician (Matt) was at our home to quickly take care of the problem and do a complete system check. The quality of service received from Precision on each time we have a problem has been nothing short of outstanding. They truly earn their 5 star rating
- Joseph Conti
Product:
Arlington, VA
Repair staffer came on time and resolved problem.
- Jerry Geisel
Arlington, VA
Kevin did a great job. Very prompt and professional. Garage door is repaired and now performs better than before.
- John Mc
Alexandria, VA
Arrived right on time. Called when they were on their way. Fixed the problem right away - everything top notch!
- Thomas Gangi
Alexandria, VA
Very reliable and professional. I highly recommend this company!
- Heidi Anderson
Arlington, VA
The service was great. The person was early and very timely.
- Susan Freericks
Product:
Alexandria, VA
Great company with true experts. Very flexible with scheduling to help me get job done.
- Robert Zitz
Arlington, VA
Matt provided get service today and my door is working again. He was very knowledgeable about my door and potential problems. He arrived at the very beginning of my time window and did a great job with superior parts.
- Christine Wilson
Product:
Arlington, VA
great service, door never worked better, even when the house was initially built. matthew was on time, professional and efficient. thanks.
- Joseph C
Product:
Arlington, VA
Same day service last minute request provided with promptness. Door is sticking due to the weather change and I needed it fixed quickly. Thank you Kevin!
- Sophia Zia
Arlington, VA
Mathew was very professional and knowledgeable. He explained all aspects of the services he was recommending, answered all of my questions thoroughly, and walked through the options. He also spotted a few additional fixes and took care of them without tacking on a bunch of extra charges. Very satisfied with the experience and will be using Precision moving forward!
- David Altizer
Product:
Alexandria, VA
The technician, Matt, arrived within the appointment window and explained the annual maintenance needed on the garage door opener. He performed the work quickly and professionally. I have used Precision Door Services for several years and have been very satisfied with their services.
- Cathy Whitaker
Arlington, VA
Very happy. Came within the time window promised. Kevin was helpful, noticed a number of issues beyond broken spring - I got the expected up-sell but he was professional, factual, and did not pressure me at all, he was doing his job and I have no quibble with that. In fact, we will upgrade the lift system probably end of the year, just not now. Price was in line with what I researched in advance so no issues there either. Quality work (so far, it's been only 24 hours). When we upgrade lift system I will call them again. By all accounts I think I got a fair deal for good, prompt work. Hard to beat that.
- Ross Vincenti
Product:
Alexandria, VA
On time and on target. That is about all that needs to be said.
- Paul Cook
Arlington, VA
I called early in the morning when I couldn't get out because the garage door opener had broken sometime after I had pulled in the night before. Precision found someone who came in less than two hours of my call. He knew what he was doing, explained the options, and skillfully carried out the work. Very personable on top of all that. Definitely recommend these folks.
- Al
Excellent service was provided by Matt and Brett today. They came within the promised arrival time after calling ahead to warn of their arrival and were exceedingly polite, precise and careful in all their repairs. They obviously take great pride in their work. They replaced the springs and did a full servicing job that resulted in an extremely quiet garage door function. Will gladly recommend this service.
- Donald Devine