Read what people are saying
about Precision Garage Door in:
Fredericksburg, VA
Precision Garage Door of Northern VA & Fredericksburghas received 286 reviews, averaging 4.95 Stars:
Fredericksburg, VA
Fredericksburg, VA
I chose Precision based on satisfactory service expressed by fellow community residents. I requested overall general door maintenance but then asked for a few improvement replacement items. Justin, the technician, was more than willing to assist. He provided a detailed list, explained necessity of each item if I so desired, and explained work to be done. Justin was very personable, polite, and beyond professional and a great asset and representative of the company.
- Christine Alexander
Fredericksburg, VA
Called on a Friday and the tech was here on Sunday. Justin Arnold called to see if he could come early which was fine. He arrived and after explaining my problem with the door, he went right to work. Within a half hour he had diagnosed the problem and accomplished the repair. Totally awesome. Thanks
- Don Peterson
Fredericksburg, VA
This company provides outstanding service on our garage door opener annually. Our garage is 20 years old and we've never had to replace our garage door opener because of the thorough annual checks and adjustments Precision has made. We highly recommend this company for your garage opener needs!
- Robert Jackson
Fredericksburg, VA
Great Annual Maintenance Service!
- Steven Jaeger
Fredericksburg, VA
Justin installed a new opener for us today. He was on time, very polite and knowledgeable. He explained everything to us and did a fabulous job on our install. I highly recommend Precision! May I also add they were the only garage door company that answered their phone on a Saturday when we discovered something was wrong with our opener and needed to schedule an appointment for someone to come out.
- Suzanne Taylor
Fredericksburg, VA
I would like to thank Mr. Justin Arnold for his professionalism and informing me of what all my options were in getting the garage door back in operation. I chose a warranty plan and was shown each component that came with installation. Mr. Austin did an excellent job, the door is now operating quietly and smoother than ever before! Again, kudos to Mr. Arnold!
- Stretch Whitaker
Fredericksburg, VA
Justin just completed repairs on my garage door. He explained the issue with my garage door, offered and explained the options for repairs. Then he executed the agreed-on repairs quickly. The whole encounter was professional and pleasant.
- Kenn Gregory
Fredericksburg, VA
Very nice and professional people to deal with. Justin came Sunday morning called before showing up gave me options for my repair and did an excellent job. Definitely would use them again and recommend them to anybody needing garage repairs
- Marc Fox
Product:
Fredericksburg, VA
Tech...Justin arrived earlier than originally scheduled....thank you. Professional, knowledgeable and friendly. Completed project within an hour. My disappointment is: I was quoted on the phone a price ranging from $130-$300 to replace torsion spring. When viewing with Justin the repair he indicated that indeed I needed the torsion spring replaced and it was $300. I said ok. 19-15 minutes later he ask me to review the estimate and explained that I needed a bearing that was $99 additional. I agreed to the work but am not happy that after being told when I called and again initially by Justin a cost of $300, that a wheel bearing was needed at a additional cost of $99. I feel $383 to replace a torsion spring was excessive.
- James Wimmer
Fredericksburg, VA
Unexpectedly had to fix a broken garage door, Precision made it as painless as possible and Patric (our technician) did a most excellent job! He was attentive, timely, respectful, knowledgeable, and courteous. Its nice to experience such customer service...Way to go Precision. Congrats Patrick
- M. Neubauer
Fredericksburg, VA
Your company was recommended by my neighbor. I was pleasantly surprised when Patrick called five minutes ahead of the scheduled arrival time. He was courteous, professional, knowledgeable, and patient- esp. with explanations that sometimes had to be repeated due to a hearing impairment. Patrick preformed an inspection, made me aware of the problem, then presented my three options for repair. At no time did he try to influence my choice. I was very pleased with the service I received and the manner in which it was given. You are fortunate to have Patrick in your employ.
- Mary Carter
Fredericksburg, VA
Hello I would like to thank the techican for taking the time to explain what was wrong with my garage door and what it would take to fix it. The Techican was very friendly and polite and knowledge on garage doors.
- Isaiah Joyce
Hi Mr. Joyce- Thank you for choosing Precision and for sharing such a nice 5-star review. We appreciate you. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Fredericksburg, VA
Patrick was awesome! Prompt, professional, and knowledgeable. I had questions, he had answers. After walking me through the fix he gave me several options/estimates to fix it today and what may need addressed in the future. He never pressured me or tried to upsell anything which I greatly appreciated. Highly recommend these guys, and will definitely use them again!
- Damien Bollino
Hello Mr. Bollino- Thank you so much for choosing Precision for your garage door issues. We're happy to know you are pleased with the service Patrick provided. We always appreciate the awesome feedback and 5-star rating, thank you! Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Fredericksburg, VA
I would never use this company again and would not recommend this company to anyone. On July 26, a technician came out and replaced the broken spring on our garage door. We left the state on July 31 and came back on the evening of Sept 1. We opened and closed the garage door to put the car in, then opened the garage door again to get something out of the car, and the cables on both sides of the door came off (did NOT break but came off) and wrapped around the crossbar at the top. We could not lower the door. I called Precision the next and explained what had happened and was immediately told there was NO WARRANTY and the best they could do was send someone out in two days. I said I didn't think this was a warranty issue because obviously it was not assembled correctly when installed. I was told it was working when the technician left. I said I don't think I should have to pay for it to be fixed. The person on the phone repeated the best she could do is get someone out in two days, implying that I would have to pay for it. I declined to have someone come out from Precision and have to pay them to fix their mistake. I called another company that came out the same day (Sept 2). The technician reassembled the the door mechanism REPLACING NO PARTS, but added two screws that should have been in the cable drums when Precision did the work. These screws were needed to keep the drums from slipping on the crossbar. The bottom line is the work Precision did fell apart after 6 days of use. I understand sometimes things happen and I did call and asked them to come out and fix it. The response I got was NO WARRANTY and I would have to pay for another service fee if I wanted to have it done again (although they would not warrant that the second time it would be done correctly either). Precision doesn't stand behind their work. So, in summary, I recommend you find someone else if you need garage door repair.
- Gerald Isenberg
Hello Mr. Isenberg- We are sorry to hear your disappointment in the service provided, as this is contrary to what we strive for. Our goal each day with every customer is to repair a garage door properly and safely, and provide excellent customer service. Per the technician’s inspection report and notations on July 26th, there were additional issues. However, the minimum fix was selected rather than the rebuild that was recommended. When you called on September 2nd, I offered to have a technician come out in 2 days because it was a holiday weekend and that was our next available appointment. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Fredericksburg, VA
Patrick was prompt and courteous, performed routine maintenance and thorough inspection, provided tips on maintenance, indicated parts that may need to be replaced in future without pushing or any “hard sell.” Will probably go back to Precision in future for replacing some of the parts showing wear.
- Roger Schneider
Hello Mr. Schneider- Thank you for the opportunity and for taking the time to share your Precision experience. We appreciate you and we're here for you. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Fredericksburg, VA
Cameron was friendly, courteous and knowledgeable about the workings of the garage door opener system. He answered all my questions.
- Irene Biggs
Hello Ms. Biggs- Thank you so much for taking the time to leave this awesome review and 5-star rating! We really appreciate it and I'll be sure to pass along your kind words to Cameron. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Fredericksburg, VA
Stone was professional, explained issues and corrective action needed.
- Warren Stuter
Hello Mr. Stuter- Thank you choosing Precision and for sharing a 5-star rating regarding your experience and the service Stone provided. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Fredericksburg, VA
We appreciate the service that we received from Precision Garage Door of Northern Virginia. Mr. Suzanne Odisho was responsive and helpful in provision of options for consideration and with speedy scheduling. We were notified of a time frame for install. Cameron came by introduced himself, was very helpful in the explanation of the operation of the garage door opener, and was quick, tidy, and professional with the installation. He took the time to walk my wife and I through the download of the garage door opener application and the pairing of our phones prior to his departure. This was truly a gratifying experience with a local business. Thank you again for our help and service.
- Derrick Johnson
Hello Mr. Johnson- Thank you so much for taking the time to share this fantastic review and 5-star rating of your Precision experience. We truly appreciate your kind words and value the feedback. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Product:
Fredericksburg, VA
Patrick was professional and courteous from start to finish. Veteran owned a plus. Thank you.
- Cynthia Passaretti
Hello Ms. Passaretti- Thank you for sharing your such a great review on your Precision experience and the service that Patrick provided. We certainly appreciate you. Sincerely, Suzanne, Managing Director Precision Garage Door Northern VA
Fredericksburg, VA
Cameron was our technician. He did an excellent job repairing our garage door. Aside from knowledgeable of his craft, he was very cordial and direct.
- Merv Olive
Hi Mr. Olive- We certainly appreciate your neighbor recommending Precision and happy that you elected to call us for your garage door issue. Thank you for the awesome review and and feedback on Cameron. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Fredericksburg, VA
Out technician was very nice and explained everything he was doing. Very pleased with the professionalism from making the appointment, to the completion of the work.
- Rose B
Thank you for choosing Precision and taking the time to share such a great review on Stone and your Precision experience. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Fredericksburg, VA
I had used them before and was delighted! I used them again with the same result!!!
- Paul Bonner
Hello Mr. Bonner- Thank you for being a loyal Precision customer. We appreciate you. We are happy to hear the positive feedback. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Fredericksburg, VA
Patrick A performed an inspection. He detailed the problem and fixed the issue. Patrick was very professional & customer-oriented.
- Martin Rivers
Hello Mr. Rivers- Thank you for the 5-star rating and terrific feedback on the service that Patrick provided. We're happy to know you are a satisfied Precision customer. Thank you! Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Fredericksburg, VA
Great service before the service appointment and with our technician. Stone called with arrival time and did a thorough inspection and explained what he found and how he would fix the problem. He completed the repair and performed another inspection and the garage door worked perfectly. Would highly recommend this technician and vendor to anyone needing garage door maintenance or repair.
- Michael Styka
Hello Mr. Styka- Your review made our day! Thank you for the 5-star rating and the fantastic feedback on your Precision experience and the service Stone provide. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Fredericksburg, VA
Stone was my technician. He explained several repair options after giving the door a safety inspection. I am a hoverer and Stone did not seem to mind. He paused and answered any question I had. He seemed very knowledgeable about every aspect of garage door science. I appreciate that he offered several options but did not try to hard sell any particular choice. While my electric door opener was not part of the service, before he left, he insured that the door closed properly, both manually and electrically. It was a pleasure to have Stone service my garage door.
- Richard Mihok
Fredericksburg, VA
The technician Patrick was outstanding! He serviced our garage door opener. We have continued to do business with this company because they hire the best in the field!!!
- Robert Jackson
Hello Mr. Jackson- Thank you for your business and your loyalty to Precision. We appreciate your feedback on your appointment and Patrick. Sincerely, Suzanne, Managing Director Precision Garage Door Northern VA
Fredericksburg, VA
Scheduled work sooner than expected. Completed work efficiently, assuredly and quickly.
- Ron Edington
Fredericksburg, VA
Cameron was professional, knowledgeable and did a great job in repairing our broken spring and door.
- Robert Hanke
Hello Mr. Hanke- Thank you for taking the time to share a 5-star review. We appreciate the positive feedback on your Precision experience and the service Cameron provided. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Product:
Fredericksburg, VA
On time, exceptional service and very informative with the repair required.
- Michael Robinson
Hello Mr. Robinson- Thank you for the 5-star rating and the great review on Patrick and your Precision experience. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
The technician demonstrated exceptional professionalism and pinpointed the issue in mere seconds after examining the garage.
- Jennifer Polack