Garage Door Repair in Northern Virginia & Fredericksburg - Page 34

Tony & dawn Webster

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We continue to be very pleased with your service. The technician, Kevin, who performed the repair was on time and helpful. Your communication with us was outstanding. The email confirmation included everything that I had mentioned over the phone when making the appointment. My wife received a call from you on the day of the service asking if the technician could come a bit earlier than scheduled. Everything considered, this was a very good experience and we will keep using PDS for our garage door needs.

Larry Green

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jed, was very professional. Explain what the problems were and how much it would cost. I would give him 5 stars.

Glenn Keller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was exceptionally pleased with how quickly Precision was able to respond to my problem and even more pleased with their professionalism. They rapidly identified the immediate problem, provided possible upgrades to ensure a longer door service life, and completed all work in a minimum period of time.

Bruce Stewart

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your company was recommended by a coworker and I am glad he did. The appointment was prompt anad I appreciated the availability of the work to be done on Saturday. Technician was pleasant and efficient. 5 Stars!

Rebecca Nielsen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Five Stars - very knowledgable and efficient. We had springs and gears replaced, and safety beams adjusted, and remotes refreshed and batteries replaced.

Tom Rollo

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service. Technician arrived right at the scheduled start time, explained everything, and completed the work promptly.

Kerry May

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Terrific service by Jed on-sight as well as the folks in the front office. Professional, speedy and efficient. Couldn't be happier with the service provided.

Mrs. Israel

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our tecnician was on time, very polite and knew what was causing the problem and how to repair it. He made suggestions but didn't pressure us into buying more than what we needed. We were very pleased with the service.

David and kathy Guin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Kevin was very professional. He came and diagnosed serious problems with our 1980's system. He offered several options and excellent advice. He followed up exactly as promised and completed a pretty big overhaul - results flawless. My car was "trapped" and he helped me get it out before the parts could be shipped. Very satisfied and would recommend you in a heartbeat. Also invoicing / logistics were flawless. And response time was much better than I had feared.

Frank Stamey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We noticed this morning that the wall unit garage door opener was flashing, and the two remotes were not working. Not knowing what we could do, I called your company to see if someone might be available today in the Stafford area. Kayla determined that Jed Hawk would be available between 2:00 and 5:00. Later in the afternoon, it was learned that Jed was running late for the appointment. First Heather, then later someone else called to advise of the slippage and to apologize for the inconvenience, and I assured them that we would be home. Jed finally arrived at 7:10, and he also apologized for the inconvenience. After we discussed the basic problem, Jed was able to correct the problem very quickly. I also asked him if he had an additional remote for a third vehicle I now have, and when he verified that he did, he again very quickly was able to get it programmed to work with my opener. During our conversation I inquired about renewing our annual preventive maintenance visits. He immediately agreed that he could do a complete inspection this evening to preclude me having to reschedule a visit. This excellent customer service reminded me why I immediately called your company to correct my problem. I had used Precision Garage Door company for a few years in 2009 through 2011 and the service by Jim Rost. The service today shows that your company is still at the top of the service providers in the garage door business. Thanks very much to all of your staff members who assisted me today, particularly Jed Hawk. They all deserve my appreciation and represented your company in the manner you desire.

Donald and Ann Leaf

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I called Precision this morning from work hoping to have my garage door fixed today. The person on the phone was very nice and accommodating. After speaking with to the receptionist I knew the price was a little high but it seemed as though the company was one worth working with. When the technician showed up he tried to up sell my wife to the price point of over 3 times that of which was discussed on the phone. She called me at work and spoke with the technician and the price came down about 30%. Still 2 times the amount discussed. It is unfortunate that companies feel they can take advantage of people in this manner. I do know the cost of this job. I was at work and wanted to get the job done. I was willing to pay for that convenience of the work done. I was not willing to be taken advantage of. The technician also tried to tell my wife how our house is not safe. This tactic is not acceptable. My house is safe. The garage doors have been working fine. I had to pay a high price for this unfortunate experience. I will not make this mistake again.

Jimmy Edwards

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This place is a total scam! Charged me $85, to tell me they needed $644 to fix my door. Called another company which fixed my door for half that amount. Door works great now.

Brian Anderson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am very pleased with the prompt service and the quality and experience of the Technicians. Today was the second time I have used their service in the past week (my parents house and my personal house). I would refer this company to family and friends.

Carol Knox

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Received prompt professional attention from your company. I am very satisfied. Will use for future services. 5 stars.

Peter Smith

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent work after a good analysis and explanation of our problems.

Steve Walker

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Kevin T was amazing and greatly appreciate especially at this time of year right before Christmas. Wishing ya'll a great Christmas and New Year and Thank you! I called several other companies and will only call Precision in the future!

Matt O

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Matt and his apprentice did a great job! They were on time and up front with options and assessment. I wasn't looking to drop this type of $$$ right before Christmas, but when the spring broke in the tension bar, I couldn't pass up the deal. I would recomend to anyone in need of garage door repair.

Bobby Balderas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our door opener was broken -- I called you Sunday night and at around 9:30 Monday morning your techs arrived. They inspected our entire system, made the required repair and recommend a few PM issues that needed to be addressed. They fixed my door, cleaned up after themselves. They were very professional. If I ever need service again -- I will be calling you.

John Bacon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician arrived on time and worked nonstop for 4.5 hours. He replaced every component of the door except for the operator (it worked fine and did not need replacing). The door was an exact copy of the original door in place for 16 years. The door worked perfectly and the install was done professionally. Had a problem the next day with the door not closing. Problem was caused by an object getting lodged in the door track. This was my fault but the company quickly sent a technician to assist. I appreciate the sense of urgency to respond to our call. A couple of issues to mention: 1. The door has a vacation lock that secures the door when engaged manually. The warranty information states that installing a vacation lock with an electric operator will void the warranty. Is this correct? 2. When asked about lubricating the door hinges, the technician stated that I should use a silicon-based lubricant. The owners manual states that a non-silicon-based lubricant should be used. Which is correct? Thanks!

Dale Hutchinson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Had to have the roller bar replaced. Called Precision and someone came in less than two hours. Technician (Joe) explained all options and was very professional and personable. He finished in less than an hour. I am very impressed. I would definitely recommend Precision to others.

Jeff Smith

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Right on time, up front and honest about what needed to be fixed and very personable. Had the problem fixed in no time! Great service in a day and age where that is rare. Great Job!

Domingo Limo

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thank you for your service. Matt was very professional and did an excellent job explaining things before the install and detail instructions in the operations of the garage opener thereafter. Great work Matt. Thanks for caring for your customers.

Mary Ferguson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I just want to compliment you on your Technician Joe, he's quite an asset to your company. Pleasant manner, very business like. He took the time to tell me what parts were needed and completed the work necessary in a very timely fashion.

Katy Ahmed

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was thrilled with the work that was performed today on my garage door! My technician, Joe was great. Very knowledgeable and courteous. I would highly recommend Precision to all of my family and friends.

Bob Hersey

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The coil spring broke on my garage door, locking the car inside. I called Precision and they had someone there the same day. The technician was personable and made the repair in about an hour. Very pleased with the service.

Earl Bowers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician was very knowledgeable and quickly diagnosed the reason for my door's mechanical failure. After a thorough discussion of repair options, he repaired the fault in about an hour's time. Quick, friendly and quality work, I will definitely use Precision again if needed.

monica condon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Kevin was very nice and professional. The only thing is that is seemed like it took a while to get the parts!

Jim Mills

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My garage door was builders grade and split in the middle. Set-up appointment and they were right on time. The technician (Matthew) was right on time and was very knowledgeable. After providing the options for repair I elected to purchase a Heritage Garage Door. They said three weeks for delivery but it was installed in two weeks. Matthew was very professional and installed the door with great care. He was here for 6 hours and worked steady with no breaks. He made sure every aspect of the install was working optimally before leaving. After researching replacement doors at Lowe's this was a much better choice. The door was pricey but top of the line! The price of the Lowe's door was $1800 plus $500 for install fee and limited warranty. The Heritage door was $2400 including install fee $85 and a lifetime warranty for the door and hardware. The Heritage door is made of 24 gage steel front/back with insulating foam in between. It's wind rated and requires no additional bracing like the Lowe's brand door. All in all experience was very good. Would definitely recommend this company for those in need of basic repair to a complete garage door set-up! Matthew did a great job!

Russell Stup

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your tech was very knowledgeable and very willing to answer our Questions. He was very efficient. Was here at our home when he Said he would be. We were very pleased with his work and with him! Thank you for offering Sun. Service. Our run-around car had been Trapped inside for several days. Thanks again.

Mark Mullen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service, friendly and knowledgeable.