Garage Door Repair in Northern Virginia & Fredericksburg - Page 22

Liz Post

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent same day service! Kevin called beforehand to let me know when he would arrive, arrived on time, and quickly fixed my garage door. He showed me beautiful options for garage door replacement that would work well with the design if our home, left an estimate for future reference and a glossy color brochure with photos and colors. He was warm, professional, and low key. We will definitely hire him when we decide to replace our door which is over 49 years old. Highly recommend!

DRW

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Spring repair; broken torsion spring. My technician (Corey) was prompt, professional, knowledgeable, and proficient. He thoroughly briefed me on the results of his inspection of my door, and developed 3 different quotes for levels of service. I elected to have my torsion bar bearing replaced in addition to my torsion springs, as well as a full lubrication service. While I can't speak to the competitiveness of the pricing, I can say that the service provided was outstanding. Highly recommend.

Donald Devine

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service was provided by Matt and Brett today. They came within the promised arrival time after calling ahead to warn of their arrival and were exceedingly polite, precise and careful in all their repairs. They obviously take great pride in their work. They replaced the springs and did a full servicing job that resulted in an extremely quiet garage door function. Will gladly recommend this service.

Patricia Wright

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My aim was to get a routine garage door tune-up. It turned out that that the technician, Matthew, discovered it had not totally been installed correctly when the townhouse was built 4+ years ago. He fixed the issue and recommended two other optional plans which I declined on the basis that I have my house up for sale. Matthew was extremely professional and very polite. He explained all options very clearly. He is a company asset.

Cecilia Stobaugh

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The team did a great job. They evaluated the operation, identified the problem, advised us of the options, we choose and the team fixed the wiring, replaced the wheels and performed maintenance.

Audrey Roh

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Five stars. My garage door was making a weird "snapping" sound, and the technician diagnosed the problem right away and fixed it. Thank you!

David Mader

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

great service and prompt response-- the next morning after a call at 8 pm the night before--work done in just 2 hours! Would highly recommend thme

Thomas Beahn

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service from Kevin. Highly recommend his service.

Craig Whitby

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Second time I’ve used Precision and both times great people , quality work and definitely will use them again . Again thanks for great service and quality work.

Randal Honeycutt

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service and repair by Mathew; he clearly identified repair requirements and provided options. We took the full repair package and the garage works 100% better than before.

Jim Delaney

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Couldn't be more satisfied with today's service call and garage door repair. Patrick was professional and competent and really impressed me. He diagnosed all issues and gave just the options I needed. Please let Patrick know his work was excellent and appreciated!

Andrew Obrien

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Customer service was great. I Emailed Precision Thursday night, they called me Friday. They had an opening on Sunday from 12-2. The technician called within that window to say he was 15 minutes out. He replaced the broken spring and fixed Harry Home Owner mistakes that the last owner of the house made. Would recommend Precision without any hesitation.

Bryce Peck

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision implies a degree of accuracy, although Kevin was very competent and professional, arriving after 7pm for a 4-6pm window does not convey precision. I departed work early to ensure I was home by 4pm. As my garage door stood open for hours due to the broken spring, I felt I had no choice but to accept what I felt was a very high charge for this simple replacement. It was after 7pm, 30 degrees and this needed to be done. I received a phone call at 5:55pm to let me know about the late arrival. No compensation nor apology was offered for the tardiness. I did receive an explanation for the late arrival, a “quick” job on the way to my home which turned out to be in McLean, not Burke. I will think again about calling Precision for any additional work at my home.

Mike Brensy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Kevin did a great job. Professional and finished the job in a matter of minutes. He was able to do the job in only a few hours after I called Precision--scheduled Appointment in a matter of hours instead of 2 days.

Gail Raddatz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Best service! Very competent and extremely professional. Should stop looking for a garage door repair service and just go with Precision will not be disappointed.

David Shea

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Patrick performed a routine maintenance check on our garage door. He was prompt, thorough and professional.

William Mason

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

outstanding service ,on time, explained what needed to be done, answer all questions, very professional service ,I will call again when needed

Rita Clager

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Just wanted to comment on the professionalism of the tech who fixed our garage door opener. If we ever need someone again will request his services again.

ray

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

So, for two weeks in a row I had to call Precision to come fix my garage door. Two different unrelated problems. Both times they fit me right into the schedule when it was convenient for me. Both times they called before they arrived and arrived within the original two hour window and within the time they gave when they called to say they were on the way. Both times they were courteous and helpful and did the job correctly and did exactly what needed to be done. At no time was I pressured to do more or buy more. I was informed of what would need done in the future and an estimate for those jobs when needed was also given. Service was great. Precision is now on speed dial!

Jacquelyn Spurlock

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The service was perfect... The technician was very knowledgeable,he did a wonderful job! Definitely a 5 star!!!!!!

James Taylor

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

5 star rating. Matt provided excellent customer service, information and skilled workmanship in repairing the garage door. Thank you.

Barbara Dixon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am delighted with the work Patrick did on my garage door. He arrived promptly, was very courteous, and explained carefully the three options available to repair my door.

Mark Hampton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

First let me make it clear that this review is about the company's policies and business practices, not the installer. The installer was fine, but the company he works for is dishonest. I called them, and they gave me a quote. The phone-quote for the new spring was 2-times as much as the same spring from online retailers, plus they add an $89 service fee just to show up. Not great, but if I wanted to do it myself it would take days to deliver a new spring. I didn't want to wait that long, so I thought "$180 is about 3-times what it would cost to do myself, but at least it will be fixed the next day". I was wrong. The total price ended up being almost $350 to replace just one spring (it's a single door) and cable. That's 6-times as much as it would cost to do myself! If the company had been honest about their astronomical spring markups when I made the appointment, that would be one thing but they weren't honest at all. The phone price was completely unrealistic. Lesson learned: Order a spring from on online retailer for $50-$60 BEFORE it breaks, set it aside for the day the old spring breaks, and when that day comes save yourself $300!

Essdras Suarez

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Kevin was very courteous. He took the time to explain the mechanism of the door and what were the weak points in the design and the reason why certain elements would give up before others. Very satisfied with the service and wouldn't hesitate to recommend Precision. Thanks for the prompt and great service.

Beth Dagostino

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Patrick was timely and professional. He called to give me an ETA which was appreciated. He made every effort possible to not replace everything and tried to work with the older door equipment we had which was also appreciated. Thanks!

Heather Atkins

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service ! Technician was professional and knowlegable.

Martha Kairot

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fast friendly technician and explained everything very well and gave me options. The spring was broken and needed to be replaced and he installed new rollers and conducted service on the whole door.

Gil Saunders

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Matt was super professional. I could tell from the minute he walk through my door , I made the right call. I want to thank precision garage doors for sending me their ace. Very knowledgeable and coming from a service minded mind as myself he is a huge asset. Thank you for your service and thank you for sending your ace. 5 stars hands down and will be recommending precision to all I know.

Ed

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We have used your company three times and once again you have delivered with excellent service!! Thank You! Kevin installed a new Liftmaster Belt Drive garage door opener. You can tell he has done this before and we felt very confident that he knew what he was talking about and we trusted his recommendations. His job looks like artwork on our ceiling!!! All wires in order and the unit looks just like we expected. Installed by a PROFESSIONAL!! Great Job Kevin!! I would not hesitate a moment to use this company.

Yomi Baruwa

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

No doubt Technician Cory, awesome very knowledgeable professional unbelievable young man. You have a good man in your team . Definitely will referred my neighbors Not only he did job right but also explained what he did. Thks againfor job well done. .