Garage Door Repair in Northern Virginia & Fredericksburg - Page 13

Terrel Williams

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great and quick service at a reasonable price!

Kathleen Ellingson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Kyler was professional and friendly. Fortunately, the door frame was only slightly out of alignment and he was able to get the door functioning again!! Great service and will use again!

Brooke Koons

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Quick response to request for help. Installer was excellent, experienced, accurate installer. Explained every step of the way and directions for use. This installer gets a "10" Will recommend to others. Thank you.

Donald F.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very good experience with Precision. Need to have garage door repaired on New Year's Day. Called at 3:00 and had a technician (Justin) at my home by 4:30. Received a clear and reasonable estimate. Technician explained each repair item. Repairs were done within the hour and I am pleased with the results.

Carlos Viera

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Matt, our tech, was professional, fast and did a great job at a reasonable price. I highly recommend Precision as well as Matt.

Joe Bolavage

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Graham was freaking outstanding- consummate professional demeanor, did the work quickly— and cleanly! Others that have done work here have left messes behind on more than one occasion. I think the one that answered the phone when I called is Amanda: just as professional and helpful.Whatever you’re paying these two, it’s not enough. Will definitely keep you guys listed for the next time I need it…

Victor Fiebig

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Long time client. Had an issue with one of my remotes. Justin arrived on time, early in fact, and promptly showed me my choices of replacements and tested the unit out from a distance. While at the house he conducted a safety inspection and lubricated the hinges. Very courteous and efficient. He is an example of why I trust Precision.

James Wimmer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tech...Justin arrived earlier than originally scheduled....thank you. Professional, knowledgeable and friendly. Completed project within an hour. My disappointment is: I was quoted on the phone a price ranging from $130-$300 to replace torsion spring. When viewing with Justin the repair he indicated that indeed I needed the torsion spring replaced and it was $300. I said ok. 19-15 minutes later he ask me to review the estimate and explained that I needed a bearing that was $99 additional. I agreed to the work but am not happy that after being told when I called and again initially by Justin a cost of $300, that a wheel bearing was needed at a additional cost of $99. I feel $383 to replace a torsion spring was excessive.

Mike Johnson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Justin provided excellent, courteous service and exceeded expectations.

Ron Qualley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The staff established a speedy service call to correct our concern. They were very professional and very thorough in their work. They provided great service at a reasonable cost.

M. Neubauer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Unexpectedly had to fix a broken garage door, Precision made it as painless as possible and Patric (our technician) did a most excellent job! He was attentive, timely, respectful, knowledgeable, and courteous. Its nice to experience such customer service...Way to go Precision. Congrats Patrick

Kevin Russell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great, friendly same-day service! Absolutely recommended for any garage door and garage opener repairs! Our technician Patrick, did a fantastic job. He called to let me know when he was near, which is SO much better than the typical 'wait game' with other home repairs. Once at the home, he quickly diagnosed the issues and provided two solid recommendations on how to proceed, a Best option and a Good option. He allowed me time, w/out pressure, to choose while answering all of my questions. Would highly recommend Precision - great service, great people!

Ron and Cathy Squires

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Called to get an estimate to repair one of our garage doors. The spring on the garage door broke and it was not possible to easily manually open the garage door or open the garage with the opener. Precision Garage sent out a technician the very next day. The technician was very professional and extremely helpful in outlining our options to have the door repaired. He answered all of my questions and provided detailed answers to my questions on the pros and cons of each option. At NO time was there a hard sell to go with any one of the options - just very factual information. I highly recommend Precision Garage for anyone needing repairs or service to their garage door systems. Well done!!!!

Helen Salter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great job

Jayne Veilleux

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My garage door was opening and shutting on its own a neighbor Omar suggested I call. I logged on your website today, booked my appointment. Patrick came and gave estimates and he installed a new garage door opener. I sent your information to a few realtors I know.

Mary Carter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your company was recommended by my neighbor. I was pleasantly surprised when Patrick called five minutes ahead of the scheduled arrival time. He was courteous, professional, knowledgeable, and patient- esp. with explanations that sometimes had to be repeated due to a hearing impairment. Patrick preformed an inspection, made me aware of the problem, then presented my three options for repair. At no time did he try to influence my choice. I was very pleased with the service I received and the manner in which it was given. You are fortunate to have Patrick in your employ.

Crystal Hemeon

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Have used this company twice now and am very pleased with the service, they are very punctual, courteous and do exactly as they say. The prices are reasonable and I have not had an issue after an appt. The techs are very respectful of the property and I would highly recommend them to friends and family.

Eric Crawley

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician was great. He did a great job and I appreciate it. Thank you so much.

Dana Delman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very efficient and quick response. Quick and thorough repair.

Isaiah Joyce

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Hello I would like to thank the techican for taking the time to explain what was wrong with my garage door and what it would take to fix it. The Techican was very friendly and polite and knowledge on garage doors.

Kapil Kapoor

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Poor experience with this company. The technician was very prompt, polite and professional but learnt upon his visit that they don’t carry the right parts for our kind of garage doors. I wish they had made it clear during the intake process. When I wrote to the office manager about this issue, I was hoping they would credit the charge or at least apologize. On the contrary,, she threatened with a concocted up story on how I used profanity with the technician. I am amazed how businesses treat their repeat customers. Well, they lost one such today.

Victor Fiebig

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

As always, Patrick was prompt, early in fact, and very through. Explained what he found in his troubleshooting and provide options. He quickly installed the new sensor and demonstrating that the door was now operating properly. I will always call Precision when I have an issue with my garage door operating system.

Thomas Mero

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Totally professional. From i itial contact through time that service was performed everything, including several email communicatios, was presented in a first class manner. Cameron, my technician, was not only punctual, but chearful, efficient and informative. I recommend Precision to anyone with garage foor problems.

John Laffman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Patrick was very knowledgeable and provided me with options to tuneup the garage door. He really took the time to explain everything. I would definitely recommend both Patrick and the company. I was able to get same day higH quality service. Will definitely use them again and will hiGHly recommend them to family and friends.

Liz Kelleher

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Cameron did an excellent job! He came out during the window of time given, gave me a heads up when he was on his way, and completed the repairs quickly! He was very knowledgeable and knew what the issue was right away.

Damien Bollino

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Patrick was awesome! Prompt, professional, and knowledgeable. I had questions, he had answers. After walking me through the fix he gave me several options/estimates to fix it today and what may need addressed in the future. He never pressured me or tried to upsell anything which I greatly appreciated. Highly recommend these guys, and will definitely use them again!

Salman Mahmood

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Impressive right from the beginning. Telephone call answered professionally by human being. Appointment process convenient and hassle free. Technician identified the issue and made honest recommendations. Once approved finished the job expertly and efficiently. Great experience and great Company to work with.

Gerald Isenberg

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I would never use this company again and would not recommend this company to anyone. On July 26, a technician came out and replaced the broken spring on our garage door. We left the state on July 31 and came back on the evening of Sept 1. We opened and closed the garage door to put the car in, then opened the garage door again to get something out of the car, and the cables on both sides of the door came off (did NOT break but came off) and wrapped around the crossbar at the top. We could not lower the door. I called Precision the next and explained what had happened and was immediately told there was NO WARRANTY and the best they could do was send someone out in two days. I said I didn't think this was a warranty issue because obviously it was not assembled correctly when installed. I was told it was working when the technician left. I said I don't think I should have to pay for it to be fixed. The person on the phone repeated the best she could do is get someone out in two days, implying that I would have to pay for it. I declined to have someone come out from Precision and have to pay them to fix their mistake. I called another company that came out the same day (Sept 2). The technician reassembled the the door mechanism REPLACING NO PARTS, but added two screws that should have been in the cable drums when Precision did the work. These screws were needed to keep the drums from slipping on the crossbar. The bottom line is the work Precision did fell apart after 6 days of use. I understand sometimes things happen and I did call and asked them to come out and fix it. The response I got was NO WARRANTY and I would have to pay for another service fee if I wanted to have it done again (although they would not warrant that the second time it would be done correctly either). Precision doesn't stand behind their work. So, in summary, I recommend you find someone else if you need garage door repair.

Roger Schneider

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Patrick was prompt and courteous, performed routine maintenance and thorough inspection, provided tips on maintenance, indicated parts that may need to be replaced in future without pushing or any “hard sell.” Will probably go back to Precision in future for replacing some of the parts showing wear.

Anita Lopez

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Excellent service. Fast and efficient.