Read what people are saying
about Precision Garage Door
Precision Garage Door of Northern VA & Fredericksburghas received 2013 reviews, averaging 4.94 Stars:
Alexandria, VA
Stafford, VA
Garage door spring repair and over haul. Excellent service by Kevin and Stone. Professional and efficient technicians. Very great experience from beginning to end. Thank You Precision and thank you Kevin and Stone!
- Ian Rodriguez
Hello Mr. Rodriguez- Thank you for the awesome 5-star rating! We're very happy to know you are satisfied with your Precision experience and the service provided by Cameron and Stone. Sincerely, Suzanne, Managing Director / PDS Northern VA
Alexandria, VA
Prompt, professional, and very informative. Max was absolutely exceptional. He walked me through everything that needed to be done, provided options and recommendations and finished the job by showing what had been done. Refreshing customer service! Will recommend and call again if needed.
- Ernest Cage
Hello Mr. Cage, We appreciate you taking the time to share this fabulous review and feedback on your appointment with Max. Thank you for choosing Precision and giving us the opportunity. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Warrenton, VA
I was pleased with the service to replace my wall unit. Cameron did a good job in fixing my issue. My main concern is how the company handles pricing of services. Cameron told me he would do the inspection of the unit which would take about 15 mins. When I came back to check on him about 10 mins later her was in the truck talking on phone discussing replacement part for my wall unit. He told me during his inspection he saw some issues, but didn’t elaborate on these issues & he didn’t do anything regarding these issues. When he was finished replacing my wall unit, he gave me my invoice total & I paid. When I received invoice by email I saw I was charged $65 for preventative maintenance which he did not do. The $85 charge for the visit only includes the inspection & labor for the visit. I attempted to resolve the discrepancy on the $65 charge with the company, but was denied as they said work was done & I agreed for representative to continue work. I do recommend this company for your garage door needs, but also recommend you witness everything the representative does during the visit.
- Les Schroeder
Hello Mr Schroeder- Thank you for sharing your review and we’re glad to know you were pleased with Cameron’s service and your new wall console that was installed. However, we are sorry to hear you are disappointed with a portion of the service that was provided. What you described in your review does not fit what Precision Garage Door of Northern Virginia stands for. Cameron completed the 25 point safety inspection as well as the preventative maintenance, and was on the phone with the owner discussing which wall console would be best. It is our policy to review and approve all work before we begin. When you reached out to our office with your concern, I offered to have Cameron call to discuss further and explain what was included in the preventative maintenance service, but you declined. Sincerely, Suzanne, Managing Director / PDS Northern VA
Product:
Great Falls, VA
I was very satisfied with your company's service on many levels. Thank-you for assigning Max to inspect and determine the right course of action necessary to fix my garage door problem. He explained my options and skillfully fixed the problem with new parts and preventative maintenance. I was impressed with his friendliness and attention to detail. Excellent professionalism!!
- Darrell Reisner
Hello Mr. Reisner - Thank you for choosing Precision for your garage door repair. We're very happy to know you are satisfied with your Precision experience and the service provided by Max. We'll be sure to let him know! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
McLean, VA
Max and Stone did an outstanding job installing 3 doors today. They knew exactly what questions to ask and knew the product well so we were left with the functions that fit our lifestyle perfectly. A big thanks to these guys, they made our life a little easier for years to come!
- John Bellay
Hello Mr. Bellay- Thank you for the 5 star rating and the awesome review! We are happy to know you are pleased with your new LiftMaster operators and the service provided. Sincerely, Suzanne, Managing Director / PDS Northern VA
Product:
Haymarket, VA
Excellent service from the first contact phone call to the installation of repair parts. Everything explained up front and no surprises at the end. Very professional installer. Booked appointment for between 2 and 5 pm on the same day and the installer was there early with a call when he was 30 minutes away. Very happy to recommend this company from this experience
- Alan Armes
Hello Mr. Armes, We're so happy to know your Precision experience was positive from start to finish, from the first phone call to the completion of service. Thank you for choosing Precision and giving us that opportunity. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Fredericksburg, VA
On time, exceptional service and very informative with the repair required.
- Michael Robinson
Hello Mr. Robinson- Thank you for the 5-star rating and the great review on Patrick and your Precision experience. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Manassas, VA
I was very pleased with the service I received. Max was on time, very courteous, and offered a full explanation of the repair options at my disposal. I will definately call Precision again if I need garage door repair and plan to call them for additional maintenance I will need in the future.
- Pat James
Hello Ms. James, Thank you for choosing Precision and for sharing this fantastic review! We will gladly pass along the feedback to Max. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Warrenton, VA
Responsive service, excellent job- on time and efficient repair. The garage door was badly in need of service and adjustment, had become erratic in remote control and manual button operation and was excessively noisy. Max's inspection quickly diagnosed the problems to include motor gear issues. He fully explained the repairs and cost which were very reasonable. He offered suggestions to improve performance (and quietness) and quickly completed the repairs and service. Excellent outcome. Highly recommend this company and Max.
- Bill W.
Thank you for taking the time to leave this fantastic review! We appreciate the great feedback on Max and your Precision experience. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Falls Church, VA
The gentleman who came to our home, Max, was informative and kind. I felt ridiculous when we discovered what the problem was but Max couldn't have been more patient and helpful. He also went out of his way to help me troubleshoot future problems. I would recommend Precision to anyone -
- Adena Williams
Hello Ms. Williams- Thank you for reaching out to Precision. No matter how small or big the garage door problem, we're here for you. Thank you for the awesome feedback and recommendation! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Spotsylvania, VA
Outstanding response. Tech was on time and explained the options. Found what caused the initial issue
- Niel Koenig
Hello Mr. Koenig- Thank you for choosing Precision and taking the time to share a review of your experience. We appreciate the opportunity, and very happy to know that you are pleased with the service provided. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Product:
Haymarket, VA
Precision replaced the broken torsion spring and various parts and pieces. Garage door sounds a lot quieter when going up and down. Technician arrived on time and had all needed parts on hand. Technician was courteous and professional.
- Eric Mingo
Hello Mr. Mingo- Thank you for taking the time to share your review and provide Precision a 5-star rating! When we know we've made a customer happy, it makes us happy. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Centreville, VA
What a great customer service! Starting from a pleasant conversation with an operator and making a prompt appointment and then sending out an excellent expert onsite with ability to communicate clearly and concisely. Our technician, Matt, was respectful, polite, considered and a great listener. He understood our problems and suggested different options to make the best one that worked for us. I highly recommend this company to anyone who needs these types of services! Thank you, Team!
- Tiana Rings
Thank you for sharing such a glowing review! We are pleased to know that from start to finish, you are happy with your Precision experience. Thank you for the feedback, the 5-star rating, and the recommendation! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Product:
Gainesville, VA
Fast and wonderful service!!!! Our wall console for the garage door opener stopped working. Remotes worked, but not the wall console. Being the weekend, I thought it would be tough to find some weekend. Precision was! Gave them a call, told them my problem - they said they would a technician that afternoon. Patrick, the tech, called and asked if he could come early. Super. Arrived ahead of time, located the problem and fixed.Pat was very kind and helpful. Price was about what I would expect based on similar work we have done but the work and timing was outstanding. Would recommend to anyone. THANK YOU!
- H. Gyde Lund
Hello and thank you for the fantastic review! We appreciate you choosing Precision and giving us the opportunity. Very happy to know you are pleased with the service Patrick provided. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Alexandria, VA
Complete overhaul of 8x7 residential overhead door originally installed in 2006. Maxx, the technician, was OUTSTANDING (5 Stars) in all respects. From the estimate to completion of the work...professional, on time, organized, efficient. Highly recommended.
- GCF ALEX
Hello, and thank you for choosing Precision! Thank you for the awesome review of Max and your Precision experience. We are very happy to know you are pleased with the entire process and the service provided. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Product:
Arlington, VA
I highly recommend Precision Door. Our technician, Max, was clearly an experienced professional. He was timely, polite, and clearly explained the problems with our door and a range of possible solutions. He did not badger us into replacing every possible component or question our decision to hold off on certain optional repairs. Once again, I would highly recommend Precision Door to anyone.
- Matthew S.
Thank you so much for this awesome 5-star review! The team at Precision Garage Door Northern Virginia is thrilled you're happy with your service. We're very grateful for your kind words. Thanks for sharing your review with us and the community. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Product:
McLean, VA
I called for a repair and Precision came within a couple of hours. The technician was clean, pleasant, informative, and efficient. I highly recommend.
- W.K. Caine
Hello Mr. Caine- Thank you for choosing Precision for your garage door repair. We appreciate you taking the time to share your Precision experience and positive feedback. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Fredericksburg, VA
Professional and good customer service.
- Marsha Kent
Hello Ms. Kent, We really appreciate you reaching out to Precision. Thank you for the wonderful review and 5-star rating! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Product:
Oakton, VA
Excellent service on same day I called. Also suggested future work that will be needed. I am completely satisfied.
- William Cerniglia
Hello Mr. Cerniglia- Thank you for the fantastic review and the 5-star rating! We're happy to know that Patrick provided you with excellent service. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Woodbridge, VA
Max was excellent, arrived early and was extremely professional, knowledgeable and patient with his explanations!!!! Super pleased with the service and professionalism
- Gregory Newton
Hello Mr. Newton, Thank you for choosing Precision, we appreciate the opportunity. This is an awesome review for Max and we will be sure to share it with him. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Product:
Stafford, VA
5 star. Your highly qualified technician always goes out of his way to insure the very best service possible and you know the finished job will be done right and long lasting.
- Jean Waterman
Hello Mr. Waterman- Thank you for the 5 star rating!! We appreciate you taking the time to share your review and feedback regarding your Precision experience. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Bristow, VA
The customer service was good the technician was even better. Max came out & took a look at the problem and gave me a thorough explanation of my issue. He replaced the springs on my garage door & made a few other adjustments. Now my garage door works like it used to. Thanks Max.
- John Johnson
Hello Mr. Johnson, Thank you for the awesome review on Max! We're happy to know your door is back to working properly and safely. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Product:
Falls Church, VA
Max was a godsend. Truly put my needs first. Whole visit was a pleasure.
- Charles Connor
Hello Mr. Cooper- It makes us very pleased to read such a fantastic review and know that you are a happy customer. Thank you for choosing Precision and for the 5-star rating. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Product:
Ashburn, VA
What a great experience! My door broke on a Sunday, I sent an email to them that afternoon, and my door was fixed by Monday early afternoon. Can't say enough good things about Max. He was friendly, informative, honest, explained everything thoroughly, arrived at scheduled time and finished ahead of schedule. I worked in customer service prior to retiring and everyone in the chain made this experience easy and stress free. Best customer service I've encountered in years. I totally recommend them!
- Donna Maines
Hello Ms. Maines- What an awesome review, thank you so much! You are a treat to work with, and we're so pleased to know you are happy with Precision and the service Max provided. Thank you for the recommendation! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Product:
Fredericksburg, VA
Great service from Kevin and the team. Kept us informed to when tech would be there. Also told us in straightforward way what was need and prevented all options without any pressure.
- John C
Thank you so much for the awesome review and the great feedback on Kevin and our team. We appreciate the 5-star rating! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Product:
Gainesville, VA
I give Precision Garage Doors a 5 Star. I called another company and no one answer and I had to leave a voicemail. When I need something I want to talk to someone right away. I then called Precision Garage Doors and a lady answered the phone and answered all my questions. She scheduled me an appointment for the next morning from 9-11 and the technician called me around 9:00am and said he would be at my house in 10 mins. Now that is SERVICE! I would highly recommend Precision Garage Doors.
- Camille Payne
Hello Ms. Payne- We thank you for choosing Precision! We truly appreciate you taking the time to leave this awesome detailed review, the 5-star rating, and the recommendation. Thank You! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Alexandria, VA
I chose Precision because we have had great experience with their service and installation in the past. Patrick was a great technician. He arrived ahead of schedule and provided explanations on all the options. He worked quickly and expertly in fixing the problem. It was a great experience and I would highly recommend Precision to my neighbors and others that I know.
- Nick Bemish
Hello Mr. Bemish- Thank you for once again choosing Precision. We are truly grateful for customers like you. We thank you for the 5-star rating and the recommendation, and of course, we're happy to know you are pleased with the experience and the service Patrick provided. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Catharpin, VA
Patrick was simply excellent! He called prior to arrival, respected my home while he was here, treated me like a gentleman. What a great representation of your company, Patrick needs to be rewarded for great service. The garage door works again, and we are very happy. Thank you all!
- Noel Murphy
Hi Ms. Murphy- Thank you for the fantastic review and 5-stars! We truly appreciate your kind words. We're happy to know your door is working properly again and that Patrick took great care of you. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Fairfax, VA
Very happy with this service. I don't give 5 star ratings easily. If you need a garage door repair, I highly recommend Precision!
- Steve Busch
Hi Mr. Busch- Thank you for your thoughtful review and for the 5-star rating. We very much appreciate the opportunity and your recommendation. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Product:
I wanted to take the opportunity to share my experience. Unlike most, maybe, I’m reviewing even though I decided not to have Precision Garage Door to perform work at this time. I came to this decision strictly from a personal financial standpoint and not because of anything negative about Precision Garage Door. Cameron was the tech that provided an estimate. Friendly guy, professional and obviously very knowledgeable. I also spoke with Suzanne. I found her to be equally professional, customer service oriented and very informative. Again, I know this isn’t the typical review but positive interactions and great customer service deserves mention. Thank you!
- Todd Branson