Read what people are saying
about Precision Garage Door
Precision Garage Door of Northern VA & Fredericksburghas received 2014 reviews, averaging 4.94 Stars:
Fairfax, VA
Hi Mr. Busch- Thank you for your thoughtful review and for the 5-star rating. We very much appreciate the opportunity and your recommendation. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
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Arlington, VA
Prompt, courteous, knowledgeable. The replacement was completed perfectly. The site was left immaculately clean. I would hire your company back any time!
- Patricia and robert Silverman
Hi Mr. Silverman- Thanks so much for choosing Precision. We're so pleased to know you are happy with your Precision experience and the service Max provided. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Vienna, VA
Very happy with the service. Max the technician was excellent in explaining the issue, mechanics, and options for the repair of the garage door.
- Judy Heward
Hello Ms. Heward- Thank you for choosing Precision and taking the time to share your 5-star review! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Centreville, VA
I am an HVAC contractor so I speak with a great deal of confidence when saying the service I received yesterday was second to none! The technician - Max - was super cool - easy to work with - explained options clearly - and did not try to oversell me! He completed the work I selected from the options he suggested expertly and cleaned up thoroughly upon finishing! I HIGHLY recommend Precision and Max!! In fact, he is at my parents house today!!
- Dave Kerrigan
Hello Mr. Kerrigan- We certainly appreciate the opportunity, and we are thrilled to know you are so happy with your Precision experience and the service Max provided. Thank you for sharing this awesome review and recommendation! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
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Annandale, VA
Great service. Max, the service person, arrived promptly at the start of the scheduled window. He checked the problem, broken spring, and other door parts and went over the range of services from the basic which was just the spring replacement to other items that could be considered. He explained the fees and completed the work. Payment was quick with my credit card and I had received an email confirmation of my appointment and my receipt. Max was bright and cheery.
- Paul Miller
Hello Mr. Miller - Thank you the wonderful review for Max and Precision. Max is definitely a 5 star employee, and we're very happy to know you are pleased with the service provided. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Hamilton, VA
Thank you so very much Precision! We had nothing short of outstanding service from our first contact with Suzanne to the final installation with Charlie and crew. Everything was measured to perfection and the door is top quality. And thank you for coordinating with our general contractor on our new garage! Diane and Dean
- Diane Bohling / Dean Mondell
Hello Ms. Bohling and Mr. Mondell - Thank you for the fantastic review! This certainly made our day! We appreciate the detailed review and knowing that you were pleased with the service from start to finish. You were both a treat to work with and if we could rate our customers, you would both be 5-stars. Thank You! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
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Manassas, VA
Service was quick and efficient. Thank you!
- Vickie Everly
Hi Ms. Everly- Thank you for choosing Precision, and taking the time to share your 5-star review. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Clifton, VA
This was a perfect repair. Garage door spring broke late Friday. Called Precision next morning at about 8. Very nice scheduler set up an appointment for between 11 & 3. Patrick arrived about noon, inspected the door, gave options to fix and tune the door. He then replaced both spring and pulleys and was done by about 3. He did a great job and made sure I was satisfied with his repair. Very professional. I would recommend Precision.
- Douglas Cook
Hello Mr. Cook - Thank you for the 5-star review and recommendation! It's great to know you are happy with your Precision experience, from start to finish. We will be sure to pass along your kind words to Patrick. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Fairfax, VA
My husband saw your company and liked your website. He saw that all the reviews were good. Also, that you had many locations. We really liked Patrick. He was very knowledgeable, personable, and not pushy. He gave me the upshot for the repair, and additional suggestions to increase the lifespan of my doors. The pricing was very fair.
- Frank and julia Pergolizzi
Hello Ms. Pergolizzi- Thank you for leaving us such an awesome review! We're happy to know Patrick took great care of you, and you're so pleased with the service. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Fairfax, VA
I'm a repeat customer. I left a comment to Patrick a couple years back for the garage door opener. Max is a very professional, friendly, and knowledgable person. He came in around 7:00 AM, and completed the task around 8:00 to 8:15AM. He did a great job. Just like Patrick both of them do quality work. Thanks Precision Garage!
- Jovy Fernandez
Hello Mr. Fernandez- We certainly appreciate our loyal customers and we're happy to hear that both Patrick and Max have provided you with great service. Thank you for choosing Precision and for sharing such awesome feedback! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
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Stafford, VA
They work fast. What they did in an hour took me two weeks.
- Oren Ancar
Hello Mr. Ancar- Thank you for the 5-star rating! Yes indeed, Max knows his stuff. Happy to hear you are pleased with the service. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
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Fantastic service! Patrick, the technician, was polite and professional, explained the problem with the door and what needed to be corrected, and offered easy to understand options for what to repair and what to replace to keep the garage door working smoothly for some time to come. Phenomenal!
- William Cornell
Hello Mr. Cornell- We are so grateful for your kind words. Thanks for sharing your review with us and the community. We're thrilled to know you had an awesome Precision experience and Patrick has your garage door working better than ever! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Fairfax, VA
After one of the extension springs snapped, I checked out a some sites and got a couple quotes. After watching the video and getting more informed, I felt very comfortable choosing Precision, and I'm glad I did. From setting up my appointment with Susanne and meeting with Max the Technician, service was amazing. The information and options provided were perfect and I never felt pressured into unnecessary purchases. This is the kind of server I like and look for. A job well done and leaving me feeling good at the end. I'll be sure to use and recommend Precision in the future. Thank you Max!
- Greg M.
Hello Mr. Greg- Thank you for choosing Precision and giving us the opportunity. And thank you so much for sharing your detailed review and the 5-star rating! What you described is exactly what we strive to accomplish with our customers. Knowing you are pleased with the service from start to finish, reaffirms what we do. Thank you! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
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McLean, VA
Top notch all of he way! Superb quality work! I highly recommend Precision.
- Lisa Wold
Hello Ms. Wold- Thank you so much for choosing Precision. We certainly appreciate the fantastic review, 5-stars, and recommendation! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
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Great Falls, VA
Susan was perfect in her scheduling and then Max in his execution.
- Guy Curtis
Hello Mr. Curtis- Thanks so much for taking the time to share a review. We appreciate the 5-star rating, and we're happy to know you are pleased with the service! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Warrenton, VA
Was very pleased with technician (Max). Very pleasant and professional. Took care of my garage door issue and explained what he did and made suggestions regarding maintenance. Would definitely recommend this company. Especially Max
- Terry & Patty Hall
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Burke, VA
Precision door had a technician come out quickly. Max was great to deal with and he explained the garage door issues in detail. He took the time to find the root of our old garage door problems. The solution was a lot less expensive than what it could have been. I would recommend this company and Max as well.
- David bergh & pam cole
Hello Mr. Burgh & Ms. Cole- Thank you for taking the time to leave us this amazing review and the 5-Star rating! We're happy to hear you are pleased with Max and the service provided. Thank you for the recommendation. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Fairfax, VA
I was told by the technician Patrick, that he would give me a 90 day warranty on only the parts he installed which were 2-high cycle tempered springs. However, after he called the office, they declined to honor that. It isn't alot to ask, that you should give a warranty on the parts you install. And at the very least, have consistency with the tech & office as to what's been promised to the customer. :(
- Jackie Ghorbani
Dear Ms. Ghorbani- We are sorry for the negative experience. What you described in your review does not fit what Precision Garage Door of Northern Virginia stands for and how we do business. Customer satisfaction and customer safety are our priority. Per our conversation, we are glad to know you are pleased with the service provided. As you mentioned, your car was trapped and you reached out to other companies that were not able to provide service for several days. We were able to service your garage door and broken spring within an hour of your phone call. We apologize for the misunderstanding and misinformation regarding the warranty. Per the technician’s inspection report, there were many issues with your garage door and mechanical lift system. He provided 3 options and you selected option 1, which was what we call a “band aide” repair. Precision has specific warranty guidelines, and the minimal repair does not include a warranty. Option 2 has a 90 day warranty and option 3, which addresses and fixes all issues, has a one year warranty on parts and labor. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Dumfries, VA
Tech was very positive and found the least expensive fix. If it goes wrong again I’ll call precision again for the more expensive alternative.
- Dave Vanmetre
Fredericksburg, VA
Patrick did a great job replacing the broken spring and servicing the door, explained all that was needed and more.
- James Matthews
Hi Mr. Matthews- Thank you for the opportunity and for taking the time to share your review. Happy to know that Patrick took great care of your garage door and provided great service. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Woodbridge, VA
We contacted Precision because of a broken cable on our garage door. We were surprised to learn that the main spring snapped in two causing the cable failure. We are extremely pleased with the professionalism, courtesy and superb service provided by Max. He did a thorough inspection of the door and recommended that we change out the rollers as well. The door works like a champ. Very impressed with Precision overall. They kept us posted with email notifications and provided information about each of their service providers so that we would recognize the tech when they arrived. Excellent service and value! Thank you! Will highly recommend Precision to others.
- William Upham
Hello Mr. Upham- We value your input and appreciate the details about your experience with Precision and your technician Max. We are happy to hear your garage door is working so great! Thank you for choosing Precision and for the recommendation. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
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Nokesville, VA
Amazing is the best word to use. From start to finish the Precision team handled everything from ordering new garage doors, springs, rollers, remotes, keypads, openers to installation with total professionalism. What I liked the most was their total focus on the customer. As a consumer I had multiple options and I am sure glad I chose Precision! The Precision team and the garage doors exceeded our expectations. The entire experience was the best! If you are looking for new garage doors or just need repairs to your existing garage doors you will not regret hiring Precision to do the job. They receive my highest recommendation.
- Darrell Landreaux
Hello Mr. Landreaux- We appreciate the opportunity and we thank you for choosing Precision. Each day, our team strives to provide not only the best garage door service, but the very best in customer service. Your review reaffirms the hard work we put in every day. Thank you for taking the time to share your feedback and for your recommendation. And I must say, your new doors are gorgeous! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
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Ashburn, VA
Posted to Google at 1350R today. My absolute best to you all: I served before the mast for one quarter of a century. When I left the life of the sea I understood one matter quite well. There is no room for compromise. As the instructor said in the Russian Staff School, "Better is the enemy of good enough." This wisdom applies to our daily lives as well. Doing second best erodes our values, takes away from what ever respect we can muster to face the day. When you strive to be at your best you want to work with the best. Precision Door Services earned my five stars. Their representative Max Scozia could fight on my right any time the General Quarters alarm sounds. The whole experience of dealing with these personnel was "Top of the Mark". From the moment we first called with a dead door, to the follow on scheduling, to the actual installation they are the "Right Stuff". Mr. Max, was a premier instructor as well as one of the best mechanics I have ever worked with. I learned in Dive
- Charles Calhoun
Hi Mr. Calhoun- Thank you for taking the time to share your Precision experience and the awesome review of Max's performance. We truly appreciate your kind words and the incredible detail of your review. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Fairfax Station, VA
Max our technician was the absolute best contractor we’ve ever worked with. He simply exceeded our expectations. Presented multiple options, pricing etc. Great team at Precision.
- Tim Buick
Hello Mr. Buick- Thanks for sharing your review with us and the community! We appreciate the 5 stars and the awesome words regarding Max's work. We will be sure to pass this along. Thank you! Suzanne, Managing Director / PDS Northern Virginia
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Warrenton, VA
Excellent in every way. Responded quickly to emergency broken spring incident. Great customer support began on phone with Suzanne, who was very pleasant, knowledgeable and helpful. She's the reason I selected Precision over other vendors. Patrick, the technician, arrived on time (actually, early) and was extremely knowledgeable and helpful. He answered all questions accurately and made excellent recommendations. Patrick installed new springs, opener, remote keypad and rollers, and did a thorough overhaul of the entire system. Repair was done expertly and quickly. The system is now better than it ever was.
- Warren Lacy
Hello Mr. Lacy- Thank you for the fantastic review! You made our day The customer experience is our priority, and your review certainly reaffirms what we set out to do every single day. We are thrilled to know Patrick has your door working and running better than ever. Thank you! Suzanne, Managing Director / PDS Northern Virginia
Fredericksburg, VA
Superb service!
- John Wilder
Hi Mr. Wilder- Thank you for the 5 Stars! Happy to hear you are pleased with the service. Thank you, Suzanne, Managing Director / PDS Northern Virginia
Vienna, VA
I used Precision Door Service in the past when we lived in the state of Washington and most recently in northern Virginia, and the same high level of service was provided on both coasts. Every person at every touch point - from scheduling to service - was professional, courteous, and thorough. They give you the service you need, not the service they want to give you.
- Gered Doherty
Hello Mr. Doherty- Thank you for choosing Precision from coast to coast! We appreciate the opportunity and thank you for the wonderful review. We're very happy to know you are pleased with the service. Thank you! Suzanne, Managing Director / PDS Northern Virginia
Herndon, VA
After 10 years, I've always been pleased with the service. Kevin is the best. I can trust what he recommends.
- Don Castle
Hello Mr. Castle- We certainly appreciate your loyalty and allowing Precision the opportunity to provide your garage door service over the years. So happy to know your pleased! We will definitely share this with Kevin. Thank you! Suzanne, Managing Director / PDS Northern Virginia
Fredericksburg, VA
Look no further for a professional, experienced and friendly crew and office manager. This repair of a garage door and installation of a new opener went flawlessly from start to finish. Kevin was on time, worked quickly, provided necessary information and answered all questions. And then there was manager Suzanne who was so helpful, returned a routine call after hours and was so nice and well-spoken. In this day and age, I wanted to give her a hug. I’d give this company and employees five stars enthusiastically!
- Kay Blythe
Hello Ms. Blythe- This review made our day! We are so grateful for your kind words. Thanks for sharing your experience with us and the community. (And I'd want to give you a hug right back!) Thank you! Suzanne, Managing Director / PDS Northern Virginia
Fredericksburg, VA
Kevin called to let me know that he would be arriving earlier than scheduled, he did a great job evaluating our aging door and opener to determine what level of servicing it required. Kevin was very professional, he was respectful of our COVID-19 concerns and wore a mask and maintained social distancing.
- Steve Phifer
Hello Mr. Phifer- We're happy to know you are pleased with your Precision experience and the service provided by Kevin. Thank you for the opportunity. -Suzanne, Managing Director / PDS Northern Virginia
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Very happy with this service. I don't give 5 star ratings easily. If you need a garage door repair, I highly recommend Precision!
- Steve Busch