Read what people are saying
about Precision Garage Door
Precision Garage Door of Northern VA & Fredericksburghas received 2008 reviews, averaging 4.94 Stars:
Woodbridge, VA
Product:
Alexandria, VA
Cameron called to let us know what time he'd arrive, showed up on time, explained everything, and gave us options. Couldn't have asked for an easier process- thank you!
- KM
Thank you for choosing Precision and taking the time to share your 5-star review. We certainly appreciate the positive feedback on your Precision experience and the service Cameron provided. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Product:
Ashburn, VA
Very professional and efficient service. Thanks Cameron !
- Terry C
We appreciate the opportunity, as well as the 5-star rating. Thank you! Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Product:
Culpeper, VA
Excellent service by the Technician (Stone). Explained in detail what was required to repair the garage door. Did only repairs necessary as to not overcharge me. Suzanne at the main office was also very courteous when calling in my repair request. Highly recommend this office.
- Richard Smith
Hello Mr. Smith, Thank you for choosing Precision and taking the time to share this fantastic 5-star review! I will be certain to share your kind words with Stone. We appreciate the recommendation. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Fredericksburg, VA
Scheduled work sooner than expected. Completed work efficiently, assuredly and quickly.
- Ron Edington
Fairfax, VA
excellent, professional, reasonable price
- Philip Evans
McLean, VA
Cameron did an excellent job of explaining the repair options, did not make a hard sell one way or another. Once we finalized the repair option that made the most sense, Cameron made the repair in a very reasonable amount of time. Another professional job from an outstanding company. My go-to company for any of my garage repairs! And as a military member, definitely appreciate the discount they offer.
- Todd Graham
Fairfax, VA
Outstanding service- from my discussion with Suzanne and making the appointment, to Patrick, my technician, calling ahead to confirm, arriving on time, and providing honest, reliable work and not trying to "upsell" something I did not need. Clearly integrity is a core value, and much appreciated! Great job, thank you for the great service!
- Drew Ryan
Hello Mr. Ryan- Thank you for sharing this awesome review and the details of your Precision experience. We truly appreciate your kind words. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Burke, VA
Your technician Patrick arrived on time which set the stage for his impressive personal conduct and obvious technical expertise while at our home. His advice was clear and to the point. His depth of knowledge and the sureness that accompanied all of his actions were at a level seldom demonstrated by most repair personnel of any discipline. Finally, he left our garage in as neat/clean an environment as it was upon his arrival.
- Steve York
Hello Mr. York- Thank you for this fantastic 5 star review of Precision and the service Patrick provided. What you described is what Patrick sets out to do each and every day for all of our customers. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Lorton, VA
Great job!
- Larry Delia
Hello Mr. Delia- Thank you for choosing Precision and taking the time to share your review. We're very happy to know you are a satisfied customer and pleased with the service Stone provided. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Burke, VA
Our spring broke this morning at 8am and we called right away. Cameron was at our house at 10:15 to fix the spring. He was super professional, explained all the options, then got to work and the springs were replaced by 11:15.
- T Ogren
Hello Mr. Ogren, Thank you for choosing Precision! We're very happy to know you are pleased with Precision and the service that Cameron provided. Thank you for the 5 stars! Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Product:
Manassas, VA
I had to have a whole new motor replaced. Cameron was very knowledgeable and explained everything to me. He gave me options to what was available. I’m amazed that everything he needed was on the truck and he was able to complete the job the same day as the assessment. Very courteous and polite! This is the second time I have worked with Precision and both technicians (Kevin and Cameron) were so professional and friendly. I highly recommend This company to anyone in Northern Virginia!
- Jennifer Southard
Hello Ms. Southard- Your review made our day! We value your input and appreciate the details about your experience with Precision. Thank you for the positive feedback on Cameron (and Kevin). We will sure to pass this along to them. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Product:
Fredericksburg, VA
Cameron was professional, knowledgeable and did a great job in repairing our broken spring and door.
- Robert Hanke
Hello Mr. Hanke- Thank you for taking the time to share a 5-star review. We appreciate the positive feedback on your Precision experience and the service Cameron provided. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Product:
Woodbridge, VA
Door spring broke yesterday afternoon, and I was able to schedule a repair early today. Cameron was on time, and he did the repairs in short order. I have used PD for almost two decades. I would not hesitate to recommend them.
- Peter Streng
Hello Mr. Streng- Thank you for taking the time to share an awesome 5-star review! We appreciate your loyalty and business over the years. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Arlington, VA
We chose Precision to fix our garage door broker springs because we were impressed by your website. Patrick came within an hour of our call and fixed our problem. We were very impressed with Patrick's courteousness, his knowledge of garage doors and his professional in handling our repair. We highly recommend Patrick and Precision for any garage door repair needs.
- James Lyons
Hello Mr. Lyons- Thank you for choosing Precision! We appreciate the positive feedback on our website and technician Patrick. Thank you for the awesome 5-star rating and the recommendation. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern Virginia
McLean, VA
Patrick did a fine job in explaining what had to be done, then doing it quickly and effectively. We will welcome him for repeated visits----once a year for our garage doors. Thank you Patrick!
- Carl and peggy Boesch
Hello Mr. and Mrs. Boesch- We certainly appreciate your loyalty and business over the many years. Thank you! We are so happy to know that Patrick provided great service and you all are pleased with the appointment. Sincerely, Suzanne, Managing Director / PDS Northern VA
Spotsylvania, VA
My spring snapped on Sunday morning. Stone was at my house 8am Monday. Not only did he know what he was talking about, his recommendations were spot on to make my door operate better than originally. As a veteran, I am proud to support a Veteran owned business and they provided a discount. My garage door is not only fixed, it is operational at 150% of what it once was.
- Jeremy Spears
Hello Mr. Spears- Thank you so much for choosing Precision and taking the time to share your feedback. So glad to hear that your garage door is working better than ever and that you are pleased with the service Stone provided. Thank you for your service and for supporting a Veteran owned business. We appreciate you. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Product:
Alexandria, VA
Cameron is very professional. He showed up right on time and did a fantastic job. We highly recommend Precision Door Service. Thank you, Cameron!
- Flora Wack
Hello Ms. Wack- Thank you so much for taking the time to share a review and your feedback. We are happy to know you are pleased with your Precision experience and the service that Cameron provided. We appreciate the recommendation! Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
McLean, VA
I am very pleased with the work that Patrick did, he is very plesent and proffesinal.
- Shamsi Rezaee
Hello Ms. Rezaee- Thank you for taking the time to share your review and feedback on your Precision experience. We're so happy to know you were pleased with the service Patrick provided. Thank you for the 5-star rating. Sincerely, Suzanne, Managing Director / PDS Northern VA
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Our garage door wouldn’t open or close. Patrick came out and did a great job. Gave us 3 options and fixed the problem. Excellent job!
- Lee and mary Carrig
Thank you for the fantastic review and 5-star rating! We're thrilled to know your door is now working properly and safely, and Patrick provided you with excellent service. Sincerely, Suzanne, Managing Director / PDS Northern VA
Herndon, VA
Do not have parts
- Praveen Shyamala
Mr. Shyamala, We’re sorry to hear your disappointment with your appointment and the Precision experience. This is contrary to what we seek to do each and every day. Please know, we did have the parts on the truck to fix your garage door. As the technician explained, you have a Wayne Dalton door with the torquemaster system. The torquemaster has particular components that cannot be repaired. It must be replaced. We offered to take an obsolete system and convert it to a system that has been around since the beginning of the overhead garage door and can be worked on by any garage door company. Also with a torsion mechanical lift system, when something breaks, a part can replaced for the repair, rather having to replace the entire system. It’s simply a better solution. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Product:
Locust Grove, VA
Great service. Patrick came same day and worked late to fix an old garage door. It was Holiday weekend and a Saturday and they did did not charge extra for overtime. The price was reasonable, the service was great and we will call them again when we are ready to install new doors. Patrick also called to keep us informed of his arrival time. Wish we could give them more than 5 stars.
- Rod Tyler
Hello Mr. Tyler- Thank you for choosing Precision and /for sharing this fantastic review. We are thrilled to know you are a happy and satisfied Precision customer. Sincerely, Suzanne, Managing Director / PDS Northern VA
Alexandria, VA
Very please with this company and the service provided. Technician explain what needed to be done and gave me options to choose from he was very pleasant arrived on time. Would highly recommend this company and will definitely use again if i need to.
- Patty Hall
Hello Ms. Hall- Thank you so much for this awesome review and feedback on your Precision experience and the service Kevin provided. We truly appreciate your business, your kind words, and your recommendation. Sincerely, Suzanne, Managing Director / PDS Northern VA
Centreville, VA
Max was very personable, thorough in his explanations (i.e., how to manually open/close door), and took extra efforts to correct a less than professional initial installation completed by another company. The entire process by the Precision staff was seamless and efficient: from a prompt response to my online request the previous day to several scheduling emails that afternoon/the next morning to Max's prompt "on my way" phone call and arrival. Thank you everyone!!
- Sylvia Coleman
Hello Ms. Coleman, We are so pleased to know you are happy with your Precision experience from start to finish. That's exactly what we strive for. Thank you for the awesome feedback and 5 star review! We will be sure to share with Max. Sincerely, Suzanne, Managing Director / PDS Northern VA
Product:
Alexandria, VA
Max is awesome and professional, very knowledgeable great work definitely will refer my neighbors.
- Yomi Baruwa
Hello Mr. B- Thank you for choosing Precision for your new LiftMaster operators. We're happy to know Max did a great job for you and you're pleased with the results. Thank you for the 5 star rating and the recommendation for your neighbors. Sincerely, Suzanne, Managing Director / PDS Northern VA
Alexandria, VA
I wanted to take the opportunity to share my experience. Unlike most, maybe, I’m reviewing even though I decided not to have Precision Garage Door to perform work at this time. I came to this decision strictly from a personal financial standpoint and not because of anything negative about Precision Garage Door. Cameron was the tech that provided an estimate. Friendly guy, professional and obviously very knowledgeable. I also spoke with Suzanne. I found her to be equally professional, customer service oriented and very informative. Again, I know this isn’t the typical review but positive interactions and great customer service deserves mention. Thank you!
- Todd Branson
Stafford, VA
Garage door spring repair and over haul. Excellent service by Kevin and Stone. Professional and efficient technicians. Very great experience from beginning to end. Thank You Precision and thank you Kevin and Stone!
- Ian Rodriguez
Hello Mr. Rodriguez- Thank you for the awesome 5-star rating! We're very happy to know you are satisfied with your Precision experience and the service provided by Cameron and Stone. Sincerely, Suzanne, Managing Director / PDS Northern VA
Alexandria, VA
Prompt, professional, and very informative. Max was absolutely exceptional. He walked me through everything that needed to be done, provided options and recommendations and finished the job by showing what had been done. Refreshing customer service! Will recommend and call again if needed.
- Ernest Cage
Hello Mr. Cage, We appreciate you taking the time to share this fabulous review and feedback on your appointment with Max. Thank you for choosing Precision and giving us the opportunity. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Warrenton, VA
I was pleased with the service to replace my wall unit. Cameron did a good job in fixing my issue. My main concern is how the company handles pricing of services. Cameron told me he would do the inspection of the unit which would take about 15 mins. When I came back to check on him about 10 mins later her was in the truck talking on phone discussing replacement part for my wall unit. He told me during his inspection he saw some issues, but didn’t elaborate on these issues & he didn’t do anything regarding these issues. When he was finished replacing my wall unit, he gave me my invoice total & I paid. When I received invoice by email I saw I was charged $65 for preventative maintenance which he did not do. The $85 charge for the visit only includes the inspection & labor for the visit. I attempted to resolve the discrepancy on the $65 charge with the company, but was denied as they said work was done & I agreed for representative to continue work. I do recommend this company for your garage door needs, but also recommend you witness everything the representative does during the visit.
- Les Schroeder
Hello Mr Schroeder- Thank you for sharing your review and we’re glad to know you were pleased with Cameron’s service and your new wall console that was installed. However, we are sorry to hear you are disappointed with a portion of the service that was provided. What you described in your review does not fit what Precision Garage Door of Northern Virginia stands for. Cameron completed the 25 point safety inspection as well as the preventative maintenance, and was on the phone with the owner discussing which wall console would be best. It is our policy to review and approve all work before we begin. When you reached out to our office with your concern, I offered to have Cameron call to discuss further and explain what was included in the preventative maintenance service, but you declined. Sincerely, Suzanne, Managing Director / PDS Northern VA
Product:
Great Falls, VA
I was very satisfied with your company's service on many levels. Thank-you for assigning Max to inspect and determine the right course of action necessary to fix my garage door problem. He explained my options and skillfully fixed the problem with new parts and preventative maintenance. I was impressed with his friendliness and attention to detail. Excellent professionalism!!
- Darrell Reisner
Hello Mr. Reisner - Thank you for choosing Precision for your garage door repair. We're very happy to know you are satisfied with your Precision experience and the service provided by Max. We'll be sure to let him know! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Stone completed the repair in less than an hour. He provided 3 estatemates, explaining the upgrade to the current installation while performing a safety inspection. I will definitely contact your company for any further maintenance requirements.
- William Harrington