Read what people are saying
about Precision Garage Door
Precision Garage Door of Northern VA & Fredericksburghas received 2186 reviews, averaging 4.94 Stars:
Culpeper, VA
Dumfries, VA
Kevin did a great job.
- George Flatt
Stafford, VA
Good service. Thanks.
- Blake Stine
Alexandria, VA
I just purchased a new door through Precision. The overall experience was terrific! Jim came to my house and did an inspection, and determined that the price for replacing my door was very close to the price for repairing it. He gave me all the information which allowed me to make an informed decision. I told him to order the door. Within 3 days, the office called me to confirm the door was available and that they'd be here next week to install it. When Jim came back out, he got started right away, and within a few hours I had a brand new door, and man does it look nice! There were no surprises, no hidden fees. Only great service. I will certainly call you again should anything happen in the future. I've also passed your name along to all my friends and family so they know who to trust.
- Kyle Starter
Ashburn, VA
Service was great. They came when they told me they would be here, and called first to give me a heads up. The price they gave me on the phone was the same as the tech gave me on site. Perfect service. Thanks.
- Steve J.
Alexandria, VA
Jim did an outstanding job of quickly determining the problem with my door opener. He provided immediate maintenance and suggested additional steps to resolve the problem. An outstanding representative of your company.
- Timothy Castle
Alexandria, VA
Jim did an outstanding job of quickly determining the problem with my door opener. He provided immediate maintenance and suggested additional steps to resolve the problem. An outstanding representative of your company.
- Timothy Castle
Fairfax, VA
Pro.: I like the service provided by Precision. It provides the technician's name, and calls me before the technician arrives. The technician is very good and friendly. Con: I don't like the way I am charged. When the technician came about a week ago, he replaced spring and other things. I paid $615.00. After a week, I found that my garage door got stuck and I needed to try a few times to close it. I called Precision and wanted the technician to come back for troubleshooting. When Kevin came, there is nothing wrong. The problem cannot be reproduced. Kevin said he needed to charge me $85 for this visit. He claimed that the problem was not on the part he did, and therefore I need to pay as if it is a new visit. I disagreed because I am not fully convinced that it was NOT the part he has done. I have to say that I am not an expert and cannot judge what he said is true or not. But the problem did happen when he did the work a week ago. I don't want to pay for his second visit. He said it was OK that I don't pay, but no business for me any more. His attitude is very friendly, and I know it is the company policy. But it is not reasonable to me. If I didn't ask him to come for the first time, I would not ask him to come this time. I think I should not be double charged.
- Shujia Gong
Mr. Gong, Thank you for taking the time to post a response. We certainly understand your concern that because our technician was just at your home the following week, that the issue that you were experiencing was due to the work that we had done. Unfortunately, when you get into issues with the operator, just because the problem isn't there at the moment, doesn't mean there isn't a problem right around the corner. When we completed our safety check the first visit, everything was working properly, both the door and operator. When you called us back to your home, you stated the same problem as when we were originally out at your home occurred. If when we returned, there was an issue with the work we did, we would have taken care of the issue for no charge; however, after doing another inspection and testing the door, we found nothing wrong. The door was working properly, on every attempt to use the door. If we cannot reproduce an issue, we cannot fix an issue that "might" be there, and unfortunately, our visit to the home is not free in that case. I hope this clarifies some concerns you may have had. At this point, we do have you on a do not return list. Until we recieve payment for the service call on our last visit, we will be unable to make any repairs to your home, even if an issue occurs with the parts we installed. If you would like to take care of the amount owed, we will gladly take you off our list. Precision Door Service
Product:
Ashburn, VA
Thank you for so good job
- Seleh, Thaimi
Sterling, VA
Thanks for the speedy service! *****
- Johnson, Ray
Fairfax, VA
Thank you for such a quick response! We are so appreciative!
- Caroline, Connie
Centreville, VA
What excellent service! From the moment I called your office until the moment that Kevin left everything was 5 star!
- Frank, Angela
Fredericksburg, VA
Jim did an impressive job changing out our springs.
- Bailey, Pastor
Fairfax, VA
I was very pleased with the quick service we received to replace our Garage Door SPring. I will continue to recommend precision door!
- Williams, Frank
Fairfax, VA
I was very satisfied with my garage door repair!
- Smith, Julie
Alanthus, VA
I was very happy with the service I received on my garage door. Everything is in good working order now!
- Penski, Joe
Spotsylvania, VA
Booking our appointment was easy. Our technician came prepared. Our door is working fantastic! I will be calling you back if anything happens in the future.
- Cindy Kim
Aquia Harbor, VA
The technician did a great job on our garage door. Thanks for coming out on such short notice!
- Espizito, E.
Fredericksburg, VA
Didn't take any time for our repair guy to show up and fix the problem. Very fast service! Thanks
- Younger, Lisa
Great Falls, VA
5 stars! Great service from booking the appointment to meeting the technician.
- Scarlett Jones
Lake Ridge, VA
Kevin was very knowledgeable and took care of my door issues right away. He had the parts ready to fix my door when he arrived. Could not have asked for better service.
- Rebecca Spruce
Burke, VA
***** Thank you!
- Tim S.
Fredericksburg, VA
I found this company on the Internet; and I must say the experience was great! The customer service was fantastic from the time that I called to make the appointment, to the servicemen doing the job. He was very knowledgeable, as well as informative; & worked expeditiously in performing the task. Job well done...same day service! I would strongly recommend this company to anyone in need of the service. They have won me over as a satisfied customer!
- Thaddeus Moore
Sterling, VA
Thanks for fixing our door. It's running smoother than it has in a while.
- Randy Stoneman
Ashburn, VA
Price was a little more then I expect to pay but service was great. Door working better then it has in years. Thank you.
- John Yu
Dunn Loring, VA
We had a broken spring that needed repaired. Our technician, Kevin, recommended that we rebuild the mechanical lift system as the current system wasn
- Dencil White
Product:
Nokesville, VA
Great service. Technician came out on a Sunday with no extra charges. Worked great because I work all day Monday thru Friday. Thank you very much!
- Delores White
Manassas, VA
5 stars for Precision! Came out on a Sunday at no extra charge! Price was exactly what was quoted on the phone, very rare. Thank you. I will surely use your company in the future!
- Thomas P.
Alanthus, VA
Great service. Thank you.
- Chester Kalipso
Fredericksburg, VA
Jim has been our Repairman for as long as we have owned this house and has come and done repairs to our doors many time. He is always very friendly and Precision Door as a whole is very reliable and always do what they say they will do. When it's time to replace this old door, we would only trust Jim and Precision Door to do the job right! Thank you a hundred times over!
- Gary R
Door has been running great since Jim repaired it. Thanks again!
- Henry Fischer