Read what people are saying
about Precision Garage Door in:
Fairfax County, VA
Precision Garage Door of Northern VA & Fredericksburghas received 622 reviews, averaging 4.95 Stars:
Lorton, VA
Hello Mr. Delia- Thank you for choosing Precision and taking the time to share your review. We're very happy to know you are a satisfied customer and pleased with the service Stone provided. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Burke, VA
Our spring broke this morning at 8am and we called right away. Cameron was at our house at 10:15 to fix the spring. He was super professional, explained all the options, then got to work and the springs were replaced by 11:15.
- T Ogren
Hello Mr. Ogren, Thank you for choosing Precision! We're very happy to know you are pleased with Precision and the service that Cameron provided. Thank you for the 5 stars! Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
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McLean, VA
Patrick did a fine job in explaining what had to be done, then doing it quickly and effectively. We will welcome him for repeated visits----once a year for our garage doors. Thank you Patrick!
- Carl and peggy Boesch
Hello Mr. and Mrs. Boesch- We certainly appreciate your loyalty and business over the many years. Thank you! We are so happy to know that Patrick provided great service and you all are pleased with the appointment. Sincerely, Suzanne, Managing Director / PDS Northern VA
McLean, VA
I am very pleased with the work that Patrick did, he is very plesent and proffesinal.
- Shamsi Rezaee
Hello Ms. Rezaee- Thank you for taking the time to share your review and feedback on your Precision experience. We're so happy to know you were pleased with the service Patrick provided. Thank you for the 5-star rating. Sincerely, Suzanne, Managing Director / PDS Northern VA
Herndon, VA
Do not have parts
- Praveen Shyamala
Mr. Shyamala, We’re sorry to hear your disappointment with your appointment and the Precision experience. This is contrary to what we seek to do each and every day. Please know, we did have the parts on the truck to fix your garage door. As the technician explained, you have a Wayne Dalton door with the torquemaster system. The torquemaster has particular components that cannot be repaired. It must be replaced. We offered to take an obsolete system and convert it to a system that has been around since the beginning of the overhead garage door and can be worked on by any garage door company. Also with a torsion mechanical lift system, when something breaks, a part can replaced for the repair, rather having to replace the entire system. It’s simply a better solution. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
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Centreville, VA
Max was very personable, thorough in his explanations (i.e., how to manually open/close door), and took extra efforts to correct a less than professional initial installation completed by another company. The entire process by the Precision staff was seamless and efficient: from a prompt response to my online request the previous day to several scheduling emails that afternoon/the next morning to Max's prompt "on my way" phone call and arrival. Thank you everyone!!
- Sylvia Coleman
Hello Ms. Coleman, We are so pleased to know you are happy with your Precision experience from start to finish. That's exactly what we strive for. Thank you for the awesome feedback and 5 star review! We will be sure to share with Max. Sincerely, Suzanne, Managing Director / PDS Northern VA
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Great Falls, VA
I was very satisfied with your company's service on many levels. Thank-you for assigning Max to inspect and determine the right course of action necessary to fix my garage door problem. He explained my options and skillfully fixed the problem with new parts and preventative maintenance. I was impressed with his friendliness and attention to detail. Excellent professionalism!!
- Darrell Reisner
Hello Mr. Reisner - Thank you for choosing Precision for your garage door repair. We're very happy to know you are satisfied with your Precision experience and the service provided by Max. We'll be sure to let him know! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
McLean, VA
Max and Stone did an outstanding job installing 3 doors today. They knew exactly what questions to ask and knew the product well so we were left with the functions that fit our lifestyle perfectly. A big thanks to these guys, they made our life a little easier for years to come!
- John Bellay
Hello Mr. Bellay- Thank you for the 5 star rating and the awesome review! We are happy to know you are pleased with your new LiftMaster operators and the service provided. Sincerely, Suzanne, Managing Director / PDS Northern VA
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Falls Church, VA
The gentleman who came to our home, Max, was informative and kind. I felt ridiculous when we discovered what the problem was but Max couldn't have been more patient and helpful. He also went out of his way to help me troubleshoot future problems. I would recommend Precision to anyone -
- Adena Williams
Hello Ms. Williams- Thank you for reaching out to Precision. No matter how small or big the garage door problem, we're here for you. Thank you for the awesome feedback and recommendation! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Centreville, VA
What a great customer service! Starting from a pleasant conversation with an operator and making a prompt appointment and then sending out an excellent expert onsite with ability to communicate clearly and concisely. Our technician, Matt, was respectful, polite, considered and a great listener. He understood our problems and suggested different options to make the best one that worked for us. I highly recommend this company to anyone who needs these types of services! Thank you, Team!
- Tiana Rings
Thank you for sharing such a glowing review! We are pleased to know that from start to finish, you are happy with your Precision experience. Thank you for the feedback, the 5-star rating, and the recommendation! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
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McLean, VA
I called for a repair and Precision came within a couple of hours. The technician was clean, pleasant, informative, and efficient. I highly recommend.
- W.K. Caine
Hello Mr. Caine- Thank you for choosing Precision for your garage door repair. We appreciate you taking the time to share your Precision experience and positive feedback. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Oakton, VA
Excellent service on same day I called. Also suggested future work that will be needed. I am completely satisfied.
- William Cerniglia
Hello Mr. Cerniglia- Thank you for the fantastic review and the 5-star rating! We're happy to know that Patrick provided you with excellent service. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Falls Church, VA
Max was a godsend. Truly put my needs first. Whole visit was a pleasure.
- Charles Connor
Hello Mr. Cooper- It makes us very pleased to read such a fantastic review and know that you are a happy customer. Thank you for choosing Precision and for the 5-star rating. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
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Fairfax, VA
Very happy with this service. I don't give 5 star ratings easily. If you need a garage door repair, I highly recommend Precision!
- Steve Busch
Hi Mr. Busch- Thank you for your thoughtful review and for the 5-star rating. We very much appreciate the opportunity and your recommendation. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
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Vienna, VA
Very happy with the service. Max the technician was excellent in explaining the issue, mechanics, and options for the repair of the garage door.
- Judy Heward
Hello Ms. Heward- Thank you for choosing Precision and taking the time to share your 5-star review! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Centreville, VA
I am an HVAC contractor so I speak with a great deal of confidence when saying the service I received yesterday was second to none! The technician - Max - was super cool - easy to work with - explained options clearly - and did not try to oversell me! He completed the work I selected from the options he suggested expertly and cleaned up thoroughly upon finishing! I HIGHLY recommend Precision and Max!! In fact, he is at my parents house today!!
- Dave Kerrigan
Hello Mr. Kerrigan- We certainly appreciate the opportunity, and we are thrilled to know you are so happy with your Precision experience and the service Max provided. Thank you for sharing this awesome review and recommendation! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
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Annandale, VA
Great service. Max, the service person, arrived promptly at the start of the scheduled window. He checked the problem, broken spring, and other door parts and went over the range of services from the basic which was just the spring replacement to other items that could be considered. He explained the fees and completed the work. Payment was quick with my credit card and I had received an email confirmation of my appointment and my receipt. Max was bright and cheery.
- Paul Miller
Hello Mr. Miller - Thank you the wonderful review for Max and Precision. Max is definitely a 5 star employee, and we're very happy to know you are pleased with the service provided. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Clifton, VA
This was a perfect repair. Garage door spring broke late Friday. Called Precision next morning at about 8. Very nice scheduler set up an appointment for between 11 & 3. Patrick arrived about noon, inspected the door, gave options to fix and tune the door. He then replaced both spring and pulleys and was done by about 3. He did a great job and made sure I was satisfied with his repair. Very professional. I would recommend Precision.
- Douglas Cook
Hello Mr. Cook - Thank you for the 5-star review and recommendation! It's great to know you are happy with your Precision experience, from start to finish. We will be sure to pass along your kind words to Patrick. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Fairfax, VA
My husband saw your company and liked your website. He saw that all the reviews were good. Also, that you had many locations. We really liked Patrick. He was very knowledgeable, personable, and not pushy. He gave me the upshot for the repair, and additional suggestions to increase the lifespan of my doors. The pricing was very fair.
- Frank and julia Pergolizzi
Hello Ms. Pergolizzi- Thank you for leaving us such an awesome review! We're happy to know Patrick took great care of you, and you're so pleased with the service. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Fairfax, VA
I'm a repeat customer. I left a comment to Patrick a couple years back for the garage door opener. Max is a very professional, friendly, and knowledgable person. He came in around 7:00 AM, and completed the task around 8:00 to 8:15AM. He did a great job. Just like Patrick both of them do quality work. Thanks Precision Garage!
- Jovy Fernandez
Hello Mr. Fernandez- We certainly appreciate our loyal customers and we're happy to hear that both Patrick and Max have provided you with great service. Thank you for choosing Precision and for sharing such awesome feedback! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
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Fairfax, VA
After one of the extension springs snapped, I checked out a some sites and got a couple quotes. After watching the video and getting more informed, I felt very comfortable choosing Precision, and I'm glad I did. From setting up my appointment with Susanne and meeting with Max the Technician, service was amazing. The information and options provided were perfect and I never felt pressured into unnecessary purchases. This is the kind of server I like and look for. A job well done and leaving me feeling good at the end. I'll be sure to use and recommend Precision in the future. Thank you Max!
- Greg M.
Hello Mr. Greg- Thank you for choosing Precision and giving us the opportunity. And thank you so much for sharing your detailed review and the 5-star rating! What you described is exactly what we strive to accomplish with our customers. Knowing you are pleased with the service from start to finish, reaffirms what we do. Thank you! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
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McLean, VA
Top notch all of he way! Superb quality work! I highly recommend Precision.
- Lisa Wold
Hello Ms. Wold- Thank you so much for choosing Precision. We certainly appreciate the fantastic review, 5-stars, and recommendation! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
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Great Falls, VA
Susan was perfect in her scheduling and then Max in his execution.
- Guy Curtis
Hello Mr. Curtis- Thanks so much for taking the time to share a review. We appreciate the 5-star rating, and we're happy to know you are pleased with the service! Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Burke, VA
Precision door had a technician come out quickly. Max was great to deal with and he explained the garage door issues in detail. He took the time to find the root of our old garage door problems. The solution was a lot less expensive than what it could have been. I would recommend this company and Max as well.
- David bergh & pam cole
Hello Mr. Burgh & Ms. Cole- Thank you for taking the time to leave us this amazing review and the 5-Star rating! We're happy to hear you are pleased with Max and the service provided. Thank you for the recommendation. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Fairfax, VA
I was told by the technician Patrick, that he would give me a 90 day warranty on only the parts he installed which were 2-high cycle tempered springs. However, after he called the office, they declined to honor that. It isn't alot to ask, that you should give a warranty on the parts you install. And at the very least, have consistency with the tech & office as to what's been promised to the customer. :(
- Jackie Ghorbani
Dear Ms. Ghorbani- We are sorry for the negative experience. What you described in your review does not fit what Precision Garage Door of Northern Virginia stands for and how we do business. Customer satisfaction and customer safety are our priority. Per our conversation, we are glad to know you are pleased with the service provided. As you mentioned, your car was trapped and you reached out to other companies that were not able to provide service for several days. We were able to service your garage door and broken spring within an hour of your phone call. We apologize for the misunderstanding and misinformation regarding the warranty. Per the technician’s inspection report, there were many issues with your garage door and mechanical lift system. He provided 3 options and you selected option 1, which was what we call a “band aide” repair. Precision has specific warranty guidelines, and the minimal repair does not include a warranty. Option 2 has a 90 day warranty and option 3, which addresses and fixes all issues, has a one year warranty on parts and labor. Sincerely, Suzanne, Managing Director / PDS Northern Virginia
Fairfax Station, VA
Max our technician was the absolute best contractor we’ve ever worked with. He simply exceeded our expectations. Presented multiple options, pricing etc. Great team at Precision.
- Tim Buick
Hello Mr. Buick- Thanks for sharing your review with us and the community! We appreciate the 5 stars and the awesome words regarding Max's work. We will be sure to pass this along. Thank you! Suzanne, Managing Director / PDS Northern Virginia
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Vienna, VA
I used Precision Door Service in the past when we lived in the state of Washington and most recently in northern Virginia, and the same high level of service was provided on both coasts. Every person at every touch point - from scheduling to service - was professional, courteous, and thorough. They give you the service you need, not the service they want to give you.
- Gered Doherty
Hello Mr. Doherty- Thank you for choosing Precision from coast to coast! We appreciate the opportunity and thank you for the wonderful review. We're very happy to know you are pleased with the service. Thank you! Suzanne, Managing Director / PDS Northern Virginia
Herndon, VA
After 10 years, I've always been pleased with the service. Kevin is the best. I can trust what he recommends.
- Don Castle
Hello Mr. Castle- We certainly appreciate your loyalty and allowing Precision the opportunity to provide your garage door service over the years. So happy to know your pleased! We will definitely share this with Kevin. Thank you! Suzanne, Managing Director / PDS Northern Virginia
Burke, VA
We suddenly had a broken garage door spring and so look through websites and found this company (trustworthy, legitimate, photos showing who they are, etc.). Called and spoke W/Suzanne and she sent a tech's name Max. He was great and outstanding at explaining how every thing works and all the upcoming info about garage door. He and Suzanne both were professional and scheduled arrival time was just almost perfect. Looking forward to many more days of peace of mind and thankfulness. Thanks Max!! Mee&Steve from Burke.
- Steve Herman
Hi Mr. Herman- We certainly appreciate you reaching out to Precision. Thank you for sharing the details about your experience with Precision and the 5 star review! Thank you, Suzanne, Managing Director / PDS Northern Virginia
Springfield, VA
Great experience! Max was very helpful in explaining what was necessary to repair my garage door and opener. I was pleasantly surprised that he recommended repairing my existing opener rather that just installing a new one.
- Bob Hannesschlager
Hello Mr. Hannesschlager- Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated and we certainly value your feedback. We'll be certain to pass this along to Max. Thank you! Suzanne, Managing Director / PDS Northern Virginia
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Great job!
- Larry Delia