Garage Door Repair Reviews in Fairfax, VA (Page 4)
Precision Garage Door of Northern VA & Fredericksburghas received 124 reviews, averaging 4.93 Stars:
Fairfax, VA
Fairfax, VA
Pro.: I like the service provided by Precision. It provides the technician's name, and calls me before the technician arrives. The technician is very good and friendly. Con: I don't like the way I am charged. When the technician came about a week ago, he replaced spring and other things. I paid $615.00. After a week, I found that my garage door got stuck and I needed to try a few times to close it. I called Precision and wanted the technician to come back for troubleshooting. When Kevin came, there is nothing wrong. The problem cannot be reproduced. Kevin said he needed to charge me $85 for this visit. He claimed that the problem was not on the part he did, and therefore I need to pay as if it is a new visit. I disagreed because I am not fully convinced that it was NOT the part he has done. I have to say that I am not an expert and cannot judge what he said is true or not. But the problem did happen when he did the work a week ago. I don't want to pay for his second visit. He said it was OK that I don't pay, but no business for me any more. His attitude is very friendly, and I know it is the company policy. But it is not reasonable to me. If I didn't ask him to come for the first time, I would not ask him to come this time. I think I should not be double charged.
- Shujia Gong
Mr. Gong, Thank you for taking the time to post a response. We certainly understand your concern that because our technician was just at your home the following week, that the issue that you were experiencing was due to the work that we had done. Unfortunately, when you get into issues with the operator, just because the problem isn't there at the moment, doesn't mean there isn't a problem right around the corner. When we completed our safety check the first visit, everything was working properly, both the door and operator. When you called us back to your home, you stated the same problem as when we were originally out at your home occurred. If when we returned, there was an issue with the work we did, we would have taken care of the issue for no charge; however, after doing another inspection and testing the door, we found nothing wrong. The door was working properly, on every attempt to use the door. If we cannot reproduce an issue, we cannot fix an issue that "might" be there, and unfortunately, our visit to the home is not free in that case. I hope this clarifies some concerns you may have had. At this point, we do have you on a do not return list. Until we recieve payment for the service call on our last visit, we will be unable to make any repairs to your home, even if an issue occurs with the parts we installed. If you would like to take care of the amount owed, we will gladly take you off our list. Precision Door Service
Product:
Fairfax, VA
Thank you for such a quick response! We are so appreciative!
- Caroline, Connie
Fairfax, VA
I was very pleased with the quick service we received to replace our Garage Door SPring. I will continue to recommend precision door!
- Williams, Frank
Fairfax, VA
I was very satisfied with my garage door repair!
- Smith, Julie
Fairfax, VA
***** 5 stars! My car was freed before I had to be at work! Great Job, Thank you!
- William D.
Fairfax, VA
Thank you for being able to get out to our home so fast! We were able to get our door fixed the same day!
- Bill K.
Fairfax, VA
We love our new doors, Thank you Precision Door, that was fast and painless!
- Strong, Junia
Fairfax, VA
Thanks Jim for the excellent repair work. You were friendly and very knowledgeable. You are a great asset to your company!
- John Kreatner
Fairfax, VA
Kevin came to our house when we had a broken spring. We were unable to use our door, and very worried about something bad happening overnight. Precision came very quickly, and had the parts ready and available to fix my broken door. He was very efficient with his time, having our new system put into place in only about an hour. I will be calling them back if I have any further issues with my door!
- Daley, John
Fairfax, VA
*****
- Billins, Joe
Fairfax, VA
Great Job!
- Ronald K.
Fairfax, VA
Quick Same Day Service! Thanks!
- Shawn W.
Fairfax, VA
Thanks for such quick friendly service!
- Jessica Renner
Fairfax, VA
I bought a new opener from Precision Door Service. They installed it very quickly, and it is running so much nicer than my old one. Great service from the time I booked the appointment. 5 stars!
- N. Connelly
Fairfax, VA
Great job by Jason! He was on time for our appointment, and he had all the parts on his truck to fix my door. He was friendly, and let me know exactly what was wrong and how to prevent similar issues in the future.
- Todd T.
Fairfax, VA
I heard it was dangerous to try and change the spring on my garage door by myself so I called you folks and have been glad I did ever since. You made it look effortless and it was a breeze to schedule the appointment and meet with the repairman. I was also very surprised to see that he had all the parts he needed on his truck and didn't need to return to complete the work. Great Experience.
- Todd T.
Fairfax, VA
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- C. Ligon
Fairfax, VA
Jim came out to our home to change the springs on our Garage Door. It only took him about an hour and our car was free! Thank you!
- A.Gonzalez
Fairfax, VA
Thank you for responding so quickly to our online request and sending your technician right out. We are very happy with the work that you did.
- Donald R.
Fairfax, VA
Ken changed our springs and our door sounds much more sturdy. Thanks
- R. Jones
Fairfax, VA
Was very easy to schedule a repair man to my home. When he came he did a great job and my door is very quiet now.
- J. Hydrick
Fairfax, VA
Our Repairman came out and provided pricing on a new door. I was happy to know that the initial $71.00 I had to pay would include all labor and I didn't have to pay an additional installation fee. Very nice job.
- Wallace Herndon
Fairfax, VA
Repairs on my door were about what i expected in cost. What I did not expect was such a friendly and knowledgeable technician. Thank you!
- D. Hepburn
Fairfax, VA
Thank you for repairing my garage door. It is so quiet now!
- Vernon W.
Fairfax, VA
It was so relieving to call on a Sunday morning and get a real live person. I was able to get an appointment right away and Kevin came and fixed my door. I am very happy with the service Precision Door provided.
- Susie Donahue
Fairfax, VA
Jim came to my home to repair our garage door and I can not tell you enough what an asset he is to your company.
- Jessica Mordy
Fairfax, VA
Precision Door did a great job fixing my broken spring. I will recommend you to anyone with garage door needs.
- Bob Brugos
Fairfax, VA
Precision Door came out and fixed our door Rapido! Thank you, I will be passing your phone number along to my family and my friends!
- Charles Ruffin
Fairfax, VA
I called and within 30 minutes your technician was here. Jesse did a wonderful job. I am very happy with your service and would highly recommend you.
- Susan Washchysion
Thank you for fixing our door. It was giving us trouble for almost a year, now I have 1 less thing to worry about.
- Randall Kennedy