Garage Door Repair in Fredericksburg, VA - Page 2

Mary Carter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your company was recommended by my neighbor. I was pleasantly surprised when Patrick called five minutes ahead of the scheduled arrival time. He was courteous, professional, knowledgeable, and patient- esp. with explanations that sometimes had to be repeated due to a hearing impairment. Patrick preformed an inspection, made me aware of the problem, then presented my three options for repair. At no time did he try to influence my choice. I was very pleased with the service I received and the manner in which it was given. You are fortunate to have Patrick in your employ.

Isaiah Joyce

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Hello I would like to thank the techican for taking the time to explain what was wrong with my garage door and what it would take to fix it. The Techican was very friendly and polite and knowledge on garage doors.

Damien Bollino

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Patrick was awesome! Prompt, professional, and knowledgeable. I had questions, he had answers. After walking me through the fix he gave me several options/estimates to fix it today and what may need addressed in the future. He never pressured me or tried to upsell anything which I greatly appreciated. Highly recommend these guys, and will definitely use them again!

Gerald Isenberg

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I would never use this company again and would not recommend this company to anyone. On July 26, a technician came out and replaced the broken spring on our garage door. We left the state on July 31 and came back on the evening of Sept 1. We opened and closed the garage door to put the car in, then opened the garage door again to get something out of the car, and the cables on both sides of the door came off (did NOT break but came off) and wrapped around the crossbar at the top. We could not lower the door. I called Precision the next and explained what had happened and was immediately told there was NO WARRANTY and the best they could do was send someone out in two days. I said I didn't think this was a warranty issue because obviously it was not assembled correctly when installed. I was told it was working when the technician left. I said I don't think I should have to pay for it to be fixed. The person on the phone repeated the best she could do is get someone out in two days, implying that I would have to pay for it. I declined to have someone come out from Precision and have to pay them to fix their mistake. I called another company that came out the same day (Sept 2). The technician reassembled the the door mechanism REPLACING NO PARTS, but added two screws that should have been in the cable drums when Precision did the work. These screws were needed to keep the drums from slipping on the crossbar. The bottom line is the work Precision did fell apart after 6 days of use. I understand sometimes things happen and I did call and asked them to come out and fix it. The response I got was NO WARRANTY and I would have to pay for another service fee if I wanted to have it done again (although they would not warrant that the second time it would be done correctly either). Precision doesn't stand behind their work. So, in summary, I recommend you find someone else if you need garage door repair.

Roger Schneider

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Patrick was prompt and courteous, performed routine maintenance and thorough inspection, provided tips on maintenance, indicated parts that may need to be replaced in future without pushing or any “hard sell.” Will probably go back to Precision in future for replacing some of the parts showing wear.

Irene Biggs

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Cameron was friendly, courteous and knowledgeable about the workings of the garage door opener system. He answered all my questions.

Warren Stuter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Stone was professional, explained issues and corrective action needed.

Derrick Johnson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We appreciate the service that we received from Precision Garage Door of Northern Virginia. Mr. Suzanne Odisho was responsive and helpful in provision of options for consideration and with speedy scheduling. We were notified of a time frame for install. Cameron came by introduced himself, was very helpful in the explanation of the operation of the garage door opener, and was quick, tidy, and professional with the installation. He took the time to walk my wife and I through the download of the garage door opener application and the pairing of our phones prior to his departure. This was truly a gratifying experience with a local business. Thank you again for our help and service.

Cynthia Passaretti

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Patrick was professional and courteous from start to finish. Veteran owned a plus. Thank you.

Merv Olive

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Cameron was our technician. He did an excellent job repairing our garage door. Aside from knowledgeable of his craft, he was very cordial and direct.

Rose B

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Out technician was very nice and explained everything he was doing. Very pleased with the professionalism from making the appointment, to the completion of the work.

Paul Bonner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had used them before and was delighted! I used them again with the same result!!!

Martin Rivers

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Patrick A performed an inspection. He detailed the problem and fixed the issue. Patrick was very professional & customer-oriented.

Michael Styka

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service before the service appointment and with our technician. Stone called with arrival time and did a thorough inspection and explained what he found and how he would fix the problem. He completed the repair and performed another inspection and the garage door worked perfectly. Would highly recommend this technician and vendor to anyone needing garage door maintenance or repair.

Richard Mihok

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Stone was my technician. He explained several repair options after giving the door a safety inspection. I am a hoverer and Stone did not seem to mind. He paused and answered any question I had. He seemed very knowledgeable about every aspect of garage door science. I appreciate that he offered several options but did not try to hard sell any particular choice. While my electric door opener was not part of the service, before he left, he insured that the door closed properly, both manually and electrically. It was a pleasure to have Stone service my garage door.

Robert Jackson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The technician Patrick was outstanding! He serviced our garage door opener. We have continued to do business with this company because they hire the best in the field!!!

Ron Edington

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Scheduled work sooner than expected. Completed work efficiently, assuredly and quickly.

Robert Hanke

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Cameron was professional, knowledgeable and did a great job in repairing our broken spring and door.

Michael Robinson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

On time, exceptional service and very informative with the repair required.

Marsha Kent

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Professional and good customer service.

John C

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great service from Kevin and the team. Kept us informed to when tech would be there. Also told us in straightforward way what was need and prevented all options without any pressure.

James Matthews

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Patrick did a great job replacing the broken spring and servicing the door, explained all that was needed and more.

John Wilder

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Superb service!

Kay Blythe

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Look no further for a professional, experienced and friendly crew and office manager. This repair of a garage door and installation of a new opener went flawlessly from start to finish. Kevin was on time, worked quickly, provided necessary information and answered all questions. And then there was manager Suzanne who was so helpful, returned a routine call after hours and was so nice and well-spoken. In this day and age, I wanted to give her a hug. I’d give this company and employees five stars enthusiastically!

Steve Phifer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Kevin called to let me know that he would be arriving earlier than scheduled, he did a great job evaluating our aging door and opener to determine what level of servicing it required. Kevin was very professional, he was respectful of our COVID-19 concerns and wore a mask and maintained social distancing.

Robert Vanhorn

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Called at 3:00 Max showed up at 7:20 was very professional finished work by 8:40.

Patty Rose

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am so very pleased with this company! They were very fair and were sure to practice the Covid safety precautions. Max, the tech who solved my garage door issues is the best. He went above and beyond and is kind beyond words. I highly recommend Precision Door.

William Jones

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Max did a fantastic job repairing my garage door springs. It is working excellently. Took him no time at all to do the repairs. It has never been so quiet. Thanks to Max and his great work, I will be passing along the good word about your company. Thanks Again!

Walter Volinic

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Outstanding service had a billing question and they took care of it same day.

Callie Freed

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Since our garage doors were installed by Precision in 2003, we have always had EXCELLENT SERVICE for a wide variety of garage door repairs. Remember to do your yearly maintenance with Precision and your doors will last a long time too. A special shout out to our excellent tech Kevin T.