Stone
Average: 4.82 stars
Stone's Bio:
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Mr. Rowzie- Thank you for sharing your feedback. We always aim to deliver a positive experience for our customers. We apologize that our service did not satisfy your expectations. It was an uncommon instance. Our technicians conduct a 25 point safety inspection on each door. Through this inspection it was determined and noted that several items failed. Three estimate options were provided for each of your doors (Good – Better – Best). We address the issues from an inspection so that our customers are made aware and have repair options to choose from. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Fredericksburg, VA
Stone was professional, explained issues and corrective action needed.
- Warren Stuter
Hello Mr. Stuter- Thank you choosing Precision and for sharing a 5-star rating regarding your experience and the service Stone provided. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Dumfries, VA
Stone was terrific. Appreciated him thoroughly explaining what the problem was and how easily he made the repair (spring replacement). This is why we keep using Precision.
- Jane and jim Greenwood
Hello Mr. and Mrs. Greenwood- Thank you for being long time loyal Precision customers. We appreciate your business and your wonderful review and positive feedback regarding the service Stone provided. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Product:
Culpeper, VA
Prompt service and good work
- Francis Robinson
Thank you for your feedback and 5-star rating. We certainly appreciate your business and we're happy to hear you are pleased with Precision and the service Stone provided. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Fredericksburg, VA
Out technician was very nice and explained everything he was doing. Very pleased with the professionalism from making the appointment, to the completion of the work.
- Rose B
Thank you for choosing Precision and taking the time to share such a great review on Stone and your Precision experience. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Fredericksburg, VA
Great service before the service appointment and with our technician. Stone called with arrival time and did a thorough inspection and explained what he found and how he would fix the problem. He completed the repair and performed another inspection and the garage door worked perfectly. Would highly recommend this technician and vendor to anyone needing garage door maintenance or repair.
- Michael Styka
Hello Mr. Styka- Your review made our day! Thank you for the 5-star rating and the fantastic feedback on your Precision experience and the service Stone provide. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Fredericksburg, VA
Stone was my technician. He explained several repair options after giving the door a safety inspection. I am a hoverer and Stone did not seem to mind. He paused and answered any question I had. He seemed very knowledgeable about every aspect of garage door science. I appreciate that he offered several options but did not try to hard sell any particular choice. While my electric door opener was not part of the service, before he left, he insured that the door closed properly, both manually and electrically. It was a pleasure to have Stone service my garage door.
- Richard Mihok
Locust Grove, VA
Stone took time to explain our options and made sure we understood work to be done, and maintenance after work done. Stone was very thorough and patient. We would recommend this group to friends and family.
- Shelley and david Dunham
Stafford, VA
I had used this company years ago and was very impressed. This time was just as impressive. The technician was able to come the day I called and was on time. He made the necessary repairs because he had the necessary parts on his truck, and made some recommendations for the future. It was a good experience and I will call them again when needed.
- Annette Ball
Hello Ms. Ball- Thank you for your business and for being a loyal customer. We certainly appreciate you taking the time to leave this fantastic review for Precision and your technician Stone. Sincerely, Suzanne, Managing Director Precision Garage Door Northern VA
Ashburn, VA
Amazing Service! Called in the morning and was able to get an appointment the same day. Stone serviced the garage door and took the time to explain the issues and offered solutions to fix the problem. Stone was very professional and efficiently tackled the job. Really appreciate the great service, I can tell the techs are treated well because it shows. Thank you!
- Angelica Brown
Hello Ms. Brown- Thank you for this very awesome review! I was very happy to share with Stone as well as the owner. We couldn't be more pleased to know you are pleased with Precision and the service provided. Thanks so much! Suzanne, Managing Director Precision Garage Door Northern VA
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Stafford, VA
I have used precision for my garage door needs in both Florida and here in Virginia, they have always provided a thorough and professional service. I will continue to use them for all my garage door related needs.
- Mark Beauvais
Hello Mr. Beauvais- Thank you for your business and loyalty to Precision in both FLA and VA. We appreciate you taking the time to share about your experience and value your input. Sincerely, Suzanne, Managing Director Precision Garage Door Northern VA
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Suzanne made my appointment, friendly and super easy, Stone was the gentlemen who fixed my garage door, on time, professional and took time to explain everything to me. Great work, highly recommend. Broken Garage Door is a massive chore, and these two people made my problem go away with no fuss. Fairly priced as well, can't stress more, A+ highly recommend.
- James Hill
Hello Mr. Hill - Your review truly made our day, thank you! Everything you described, from start to finish, is what we strive to do for every customer every day. We appreciate your thoughtful review and your recommendation. Sincerely, Suzanne, Managing Director Precision Garage Door Northern VA
Product:
Herndon, VA
The support structure had to be rebolted to the wall. Stone was professional and did an excellent job. I learned a lot about garage doors and maintenance. I will definitely recommend him to my neighbors. He’s thebest.
- ruth Douglas
Hello Ms. Douglas- Thank you for sharing your 5-star review and for being a long time Precision customer. We appreciate your loyalty, your business over the years, and your recommendation. Of course, we are happy to hear you are pleased with the service provided by Stone. Sincerely, Suzanne, Managing Director Precision Garage Door Northern VA
Alexandria, VA
Our technician, Stone P. was wonderful! Friendly, professional, knowledgeable, and polite. He gave me options and I decided to do more than just replace the remote that was not working. He did not pressure me a bit or use a « hard sell » technique which I certainly appreciated. Thank you Stone and Precision. Both doors work like new now!
- Cynthia Evans
Hello Ms. Evans- Thank you for choosing Precision and taking the time to share this fantastic review! We appreciate the detail and value your input, and we're thrilled to know your doors are working like new again! Sincerely, Suzanne, Managing Director Precision Garage Door Northern VA
Product:
Chantilly, VA
Highly recommended, fair price and very professional.
- Kai
Thank you for choosing Precision. We certainly appreciate the opportunity. Thank you for the excellent feedback and recommendation. We're happy to know Stone provided you with great service and you're a happy customer.
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Technician was articulate well versed in the technology, did an outstanding job
- Greg Ellis
Thank you for choosing Precision and for sharing your 5-star review! I will be certain to share this with your technician, Stone.
Woodbridge, VA
Stone completed the repair in less than an hour. He provided 3 estatemates, explaining the upgrade to the current installation while performing a safety inspection. I will definitely contact your company for any further maintenance requirements.
- William Harrington
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Culpeper, VA
Excellent service by the Technician (Stone). Explained in detail what was required to repair the garage door. Did only repairs necessary as to not overcharge me. Suzanne at the main office was also very courteous when calling in my repair request. Highly recommend this office.
- Richard Smith
Hello Mr. Smith, Thank you for choosing Precision and taking the time to share this fantastic 5-star review! I will be certain to share your kind words with Stone. We appreciate the recommendation. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Fairfax, VA
excellent, professional, reasonable price
- Philip Evans
Lorton, VA
Great job!
- Larry Delia
Hello Mr. Delia- Thank you for choosing Precision and taking the time to share your review. We're very happy to know you are a satisfied customer and pleased with the service Stone provided. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Spotsylvania, VA
My spring snapped on Sunday morning. Stone was at my house 8am Monday. Not only did he know what he was talking about, his recommendations were spot on to make my door operate better than originally. As a veteran, I am proud to support a Veteran owned business and they provided a discount. My garage door is not only fixed, it is operational at 150% of what it once was.
- Jeremy Spears
Hello Mr. Spears- Thank you so much for choosing Precision and taking the time to share your feedback. So glad to hear that your garage door is working better than ever and that you are pleased with the service Stone provided. Thank you for your service and for supporting a Veteran owned business. We appreciate you. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
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McLean, VA
Max and Stone did an outstanding job installing 3 doors today. They knew exactly what questions to ask and knew the product well so we were left with the functions that fit our lifestyle perfectly. A big thanks to these guys, they made our life a little easier for years to come!
- John Bellay
Hello Mr. Bellay- Thank you for the 5 star rating and the awesome review! We are happy to know you are pleased with your new LiftMaster operators and the service provided. Sincerely, Suzanne, Managing Director / PDS Northern VA
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To say I was disappointed is putting it milldly. From the outset I knew you had sent a salesman rather than a technician who was interested in solving a problem with one of my garage doors. Receiving the 6 optiions , which was absurd, listing repairs/replacement on 9 year old doors made no sense. One door was hardly ever in use. I suspected the one door opener on the wall was defective. Ordered from Amazon $56.74. Problem solved. Apparently testing the door opener never occured to your salesman/technician. Regret this happened, especially my payment of $175 for nothing.
- Charles Rowzie