Cameron
Average: 4.56 stars
Cameron's Bio:
Ashburn, VA
Kapil Kapoor- We are very sorry to learn of your disappointment in the service appointment. This is contrary to what we strive for each day with every customer. The service fee included a 25 point safety inspection on both of your garage doors and both operators. We did offer a universal weather seal option for you, which you declined. If you wanted to have the weather seal installed, the service fee would have covered the installation. We are in business to provide the best garage door service and experience for our customers. Nothing was concocted or made up or threatened. Your initial message to the office included that we had lost you as a customer and you would be writing reviews and passing the word. We were never given the opportunity to have a respectful conversation. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Alexandria, VA
Totally professional. From i itial contact through time that service was performed everything, including several email communicatios, was presented in a first class manner. Cameron, my technician, was not only punctual, but chearful, efficient and informative. I recommend Precision to anyone with garage foor problems.
- Thomas Mero
Hello Mr. Mero- Thank you for your kind words and awesome review! We really appreciate you taking the time to share your Precision experience. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Product:
Gainesville, VA
Cameron did an excellent job! He came out during the window of time given, gave me a heads up when he was on his way, and completed the repairs quickly! He was very knowledgeable and knew what the issue was right away.
- Liz Kelleher
Hello Ms Kelleher- Thank you for sharing such a great review! We appreciate you taking the time to share detailed feedback on your Precision experience. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Product:
Fairfax, VA
Impressive right from the beginning. Telephone call answered professionally by human being. Appointment process convenient and hassle free. Technician identified the issue and made honest recommendations. Once approved finished the job expertly and efficiently. Great experience and great Company to work with.
- Salman Mahmood
Hello Mr. Mahmood- Thank you for choosing Precision for your garage door service. We appreciate the opportunity, as well as your kind words. We're very happy to know you are pleased with the experience from start to finish. Thank you for sharing! Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Product:
Fredericksburg, VA
I would never use this company again and would not recommend this company to anyone. On July 26, a technician came out and replaced the broken spring on our garage door. We left the state on July 31 and came back on the evening of Sept 1. We opened and closed the garage door to put the car in, then opened the garage door again to get something out of the car, and the cables on both sides of the door came off (did NOT break but came off) and wrapped around the crossbar at the top. We could not lower the door. I called Precision the next and explained what had happened and was immediately told there was NO WARRANTY and the best they could do was send someone out in two days. I said I didn't think this was a warranty issue because obviously it was not assembled correctly when installed. I was told it was working when the technician left. I said I don't think I should have to pay for it to be fixed. The person on the phone repeated the best she could do is get someone out in two days, implying that I would have to pay for it. I declined to have someone come out from Precision and have to pay them to fix their mistake. I called another company that came out the same day (Sept 2). The technician reassembled the the door mechanism REPLACING NO PARTS, but added two screws that should have been in the cable drums when Precision did the work. These screws were needed to keep the drums from slipping on the crossbar. The bottom line is the work Precision did fell apart after 6 days of use. I understand sometimes things happen and I did call and asked them to come out and fix it. The response I got was NO WARRANTY and I would have to pay for another service fee if I wanted to have it done again (although they would not warrant that the second time it would be done correctly either). Precision doesn't stand behind their work. So, in summary, I recommend you find someone else if you need garage door repair.
- Gerald Isenberg
Hello Mr. Isenberg- We are sorry to hear your disappointment in the service provided, as this is contrary to what we strive for. Our goal each day with every customer is to repair a garage door properly and safely, and provide excellent customer service. Per the technician’s inspection report and notations on July 26th, there were additional issues. However, the minimum fix was selected rather than the rebuild that was recommended. When you called on September 2nd, I offered to have a technician come out in 2 days because it was a holiday weekend and that was our next available appointment. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Fredericksburg, VA
Cameron was friendly, courteous and knowledgeable about the workings of the garage door opener system. He answered all my questions.
- Irene Biggs
Hello Ms. Biggs- Thank you so much for taking the time to leave this awesome review and 5-star rating! We really appreciate it and I'll be sure to pass along your kind words to Cameron. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Arlington, VA
The technician who came to my home today was outstanding. He explained what the source of the problem might be and went to work to solve it. This man was efficient, well trained and well-spoken. I was very impressed. But that's why I use this company. And believe me, I am very particular!
- Rhiannon Burruss
Hello Ms. Burruss- Thank you so much for sharing your 5 star rating for Precision and technician Stone. We appreciate the review, as well as the phone call immediately following your appointment. You made our day! Thank you for providing us the opportunity and for being a loyal Precision customer. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Gainesville, VA
Fast response and professional service. I highly recommend this company.
- Brian Anderson
Hello Mr. Anderson- Thank you for choosing Precision and taking the time to share your review of your experience and the service provided. We're happy to know you are pleased, and we certainly appreciate the 5-star rating and recommendation. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Ashburn, VA
They replaced the motors on my garage doors recently. Within 2-3months, one of the metal plates detached from the door. It cost me $330 to have them come out and spend 20 minutes fixing their shoddy work. They will gouge you! Avoid if possible.
- Barry Angeline
Mr. Angeline- We are sorry to hear your disappointment, as this is contrary to what we strive for each and every day with our customers. It has been nearly a year since we replaced your garage door operators, which are covered under warranty. The part that was broken and needed to be replaced yesterday was not related to any of the work previously provided. I’m glad we had the opportunity to discuss your appointment and to know that you are pleased with the technician. Unfortunately, our pricing for repair and parts are a reflection of the dramatic increase in everything from fuel, insurance, and parts cost across the board. The good news is that we were able to provide the repair in less than 24 hours of your call, the technician arrived on time, and completed the work in a timely manner. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Woodbridge, VA
For a 15 min job, I paid $200....$125 service fee...just to come to my house and a $79 maint fee....and all the person did was tighten up and lube things...he tried to say I needed a new bar connecting the garage door to the door opener (for steel doors) ...I said no, & your company installed my garage door opener in the first place, why did they install the bar I have??...then he told me my sensors were too high...no one has ever told me that and your company has done all my prior services...not a great service for the price....
- Carl Witcher
Hello Mr. Witcher- We are very sorry to hear your disappointment regarding your service appointment today. I provided the pricing and preventative maintenance information in writing, which you approved and proceeded to schedule. Your inspection reports over the past several years reflect each technician stating the ORB (operator reinforcement bracket) was missing and the recommendation was included each time in an estimate. While our records do not show an invoice for installing a new operator, we did replace the battery backup in 2019. Again, our apologies for not meeting your expectations as this is contrary to the service we strive to provide each and every day for our customers. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Fairfax, VA
Precision was great.Got service the next day.Cameron explained everything and took care of us.Suzanne was great on the phone.Will definitely use them again.
- Diane kelley Marty klunk
Hello Mr. Klunk- We certainly appreciate your business and that you took the time to share such a nice review. Thanks so much! Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Fredericksburg, VA
We appreciate the service that we received from Precision Garage Door of Northern Virginia. Mr. Suzanne Odisho was responsive and helpful in provision of options for consideration and with speedy scheduling. We were notified of a time frame for install. Cameron came by introduced himself, was very helpful in the explanation of the operation of the garage door opener, and was quick, tidy, and professional with the installation. He took the time to walk my wife and I through the download of the garage door opener application and the pairing of our phones prior to his departure. This was truly a gratifying experience with a local business. Thank you again for our help and service.
- Derrick Johnson
Hello Mr. Johnson- Thank you so much for taking the time to share this fantastic review and 5-star rating of your Precision experience. We truly appreciate your kind words and value the feedback. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Product:
Leesburg, VA
Called the company and two hours the later the tech was at the door the same day. Cameron was our Tech and did a great job. Appreciate his efforts and professionalism fixing our garage door. He gave us all the options for us to make the right decision. We were also misquoted for the price of the job and Cameron came back to fix it saving us $100s. We will hire them again!
- Hugh Smith
Fredericksburg, VA
Cameron was our technician. He did an excellent job repairing our garage door. Aside from knowledgeable of his craft, he was very cordial and direct.
- Merv Olive
Hi Mr. Olive- We certainly appreciate your neighbor recommending Precision and happy that you elected to call us for your garage door issue. Thank you for the awesome review and and feedback on Cameron. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Arlington, VA
The company did a first-class job of replacing the springs that help left the garage door.
- John Russ
,
Easy and accommodating from start to finish. I called this morning and had an appointment set up for the same day, and the technician called within 2 hours to say he could arrive earlier than scheduled if preferable. Despite our garage being problematically full at best, he was polite, courteous and helpful. He explained fully what was needed, and why and quickly and efficiently finished the job. Very much appreciated!
- A. C.
Thank you for such an awesome review! We are happy to know it was a positive experience from start to finish. What you described is what we strive to do for each customer, every day. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Product:
Fairfax Station, VA
The whole experience was fantastic. From scheduling the appointment on Sunday to Cameron's arrival today. They took the time to explain everything to include providing options for fixing the problem. Once option was selected he went right to work fixing the problem. Over an hour later he was finished and everything was cleaned-up. I would definitely call them again.
- Erik Christensen
Hello Mr. Christensen- Your review certainly made our day, thank you! We truly value your feedback and appreciate your kind words. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Product:
Springfield, VA
Work began as scheduled and was done in timely manner. Door now works well. I received on remote for the new opener. However, as I have 2 cars would like to receive a second remote control.
- Thomas Kelly
Hi Mr. Kelly- Thank you for the 5-star rating and taking the time to share a review. We were happy to coordinate getting you set up with a 2nd remote. We appreciate the positive feedback! Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Lorton, VA
Precision Garage Door is the best. A reliable & professional company. Service tehnician Cameron did a great job in addressing the rollers for my garage door and the preventive maintenance.
- Dominic Ducanes
Hello Mr. Ducanes- We thank you for being a loyal Precision customer. We are grateful for your business and kind words. Sincerely, Suzanne, Managing Director / Precision Garage Door Northern VA
Leesburg, VA
If you need a New Garage Door or Need Service to your existing Garage Door, I strongly recommend you use Precision. They are the most honest, truly professional people you can even deal with. The owner Charles is one of a kind. His knowledge is priceless. I have interviewed and used many Garage Door companies in the last 45 years. By far Precision truly is the best. You will never find a better Company. I promise. If any of you who might be looking for a great Company for your Garage Door needs, please feel free to reach out to me for a verbal reference. Just ask the Owner, Charles of Precision to give my number to you and I will be happy to discuss. Thank You Very Much to Charles and His Outstanding Team for a job well done!! Sincerely, JJ
- Jj Coury
Hello Mr. Coury-Thank you for taking the time to leave such an amazing detailed review of your Precision experience. We appreciate your kind words, and of course we're happy to hear the positive feedback on the Precision team and end results. You were truly a pleasure to work with, and your new door is a beauty! Sincerely, Suzanne, Managing Director Precision Garage Door Northern VA
Product:
Stafford, VA
The Precision Team is fantastic. The always provide professional and timely customer service when we need them. Keep up the great work!
- Kate and antonio Scoffield
Hello Mr. and Mrs. Scoffield- Thank you for the opportunity and for the 5-rating & review! We appreciate you and your kind words. Sincerely, Suzanne, Managing Director Precision Garage Door Northern VA
Product:
Ashburn, VA
Super fast service. Thanks!
- Chris Barvincak
Hello Mr. Barvincak- Thank you for choosing Precision and for taking the time to share a review and 5-star rating. We're happy to know you were pleased with the service Cameron provided. Sincerely, Suzanne, Managing Director Precision Garage Door Northern VA
Product:
Stafford, VA
Cameron was right on time coming out and explained various options and prices for the repair job. He was very professional and did great work. Many thanks!
- Brian Marton
Woodbridge, VA
Excellent!!! Pleasant young man who knew what was needed to be done & did it quickly. Higly recommend.
- Douglas Rasmussen
Alexandria, VA
Cameron called to let us know what time he'd arrive, showed up on time, explained everything, and gave us options. Couldn't have asked for an easier process- thank you!
- KM
Thank you for choosing Precision and taking the time to share your 5-star review. We certainly appreciate the positive feedback on your Precision experience and the service Cameron provided. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Product:
Ashburn, VA
Very professional and efficient service. Thanks Cameron !
- Terry C
We appreciate the opportunity, as well as the 5-star rating. Thank you! Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Product:
McLean, VA
Cameron did an excellent job of explaining the repair options, did not make a hard sell one way or another. Once we finalized the repair option that made the most sense, Cameron made the repair in a very reasonable amount of time. Another professional job from an outstanding company. My go-to company for any of my garage repairs! And as a military member, definitely appreciate the discount they offer.
- Todd Graham
Burke, VA
Our spring broke this morning at 8am and we called right away. Cameron was at our house at 10:15 to fix the spring. He was super professional, explained all the options, then got to work and the springs were replaced by 11:15.
- T Ogren
Hello Mr. Ogren, Thank you for choosing Precision! We're very happy to know you are pleased with Precision and the service that Cameron provided. Thank you for the 5 stars! Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Product:
Manassas, VA
I had to have a whole new motor replaced. Cameron was very knowledgeable and explained everything to me. He gave me options to what was available. I’m amazed that everything he needed was on the truck and he was able to complete the job the same day as the assessment. Very courteous and polite! This is the second time I have worked with Precision and both technicians (Kevin and Cameron) were so professional and friendly. I highly recommend This company to anyone in Northern Virginia!
- Jennifer Southard
Hello Ms. Southard- Your review made our day! We value your input and appreciate the details about your experience with Precision. Thank you for the positive feedback on Cameron (and Kevin). We will sure to pass this along to them. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Product:
Fredericksburg, VA
Cameron was professional, knowledgeable and did a great job in repairing our broken spring and door.
- Robert Hanke
Hello Mr. Hanke- Thank you for taking the time to share a 5-star review. We appreciate the positive feedback on your Precision experience and the service Cameron provided. Sincerely, Suzanne, Managing Director / Precision Garage Door NOVA
Product:
Poor experience with this company. The technician was very prompt, polite and professional but learnt upon his visit that they don’t carry the right parts for our kind of garage doors. I wish they had made it clear during the intake process. When I wrote to the office manager about this issue, I was hoping they would credit the charge or at least apologize. On the contrary,, she threatened with a concocted up story on how I used profanity with the technician. I am amazed how businesses treat their repeat customers. Well, they lost one such today.
- Kapil Kapoor