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Read what people are saying
about Precision Garage Door in:

Loudoun County, VA

Precision Garage Door of Northern VA & Fredericksburg
has received 86 reviews, averaging 4.88 Stars:
Review:

Patrick did a great job removing our old garage door motor/chains and installed a new Liftmaster MyQ belt drive. Very knowledgable, fast and did not leave a single piece of trash in the garage. True professional!
Aamer Arshad
Patrick A. Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
Review:

Matthew called to let me know that he was on his way. He arrived on time. Very pleasant. He got to work immediately. He was very efficient and made the repair quickly.
Suzanne Gabbert
Matthew M Service Provided:
Garage Door Repair
Technician:
Review:

Patrick was courteous, eager to help and very patient as we went back and forth figuring out the details. He is a hard worker and did all he could to ensure our garage door was working properly by testing it numerous times and readjusting the springs. He worked nearly four hours in the open garage in 15 degree temps. We would recommend Patrick to any customer. Definitely a 5.
Dee Kuhn
Patrick A. Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

I had no idea who to call when I needed garage door repair. I googled and took my chances. How happy I am that I contacted Precision Door Service. I was able to schedule service right away during hours that worked around my work schedule. The man who serviced my broken garage door was most professional and knowledgeable. He took the time to explain what was wrong with my garage door and gave me several options about the ways to fix my garage door and the varying prices. My garage door was fixed promptly and is now working very well. I am so pleased with Precision Door Service and I will certainly recommend the company to friends and neighbors who are experiencing similar issues. Gratefully, Kathy Rather
Kathy Rather
Matthew M Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Great same day service!
Thomas Rogers
Matthew M Service Provided:
Garage Door Repair
Technician:
Review:

Thanks for the fast and quality service! Our door is like new again!
Michael and Monica Rogers
Kevin T Service Provided:
Garage Door Repair
Technician:
Review:

Matt arrived on time and was very professional. He explained what was needed and performed the repairs immediately.
Suzanne Gabbert
Matthew M Service Provided:
Garage Door Repair
Product:
Rollers
Technician:
Review:

I'm truly impressed. When I called, I described the problem, and was quoted a price based on my description. When the technician arrived, he discovered that the issue was not as a I described, but that the spring holding the band in place had not been installed (at all?). He charged me only for the visit, fixed the spring AND also put a new light bulb in for me because it was too high for me to reach.
MS
Kevin T Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

The Best
Leonard Rosenberg
Matthew M Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Technician:
Review:

My garage door opener only needed a $15 part replaced. Precision was only interested in selling me a new garage door opener. I ordered the part online and replaced myself in under 30 mins. Feels as though I paid $125 for a sales pitch.
Vinny Mclaughlin
Kevin T Service Provided:
Garage Door Repair
Technician:
Review:

Good morning. I think the technicians and the customer support was easy to work with. However, when I called the HQ call center they were not helpful with pricing and/or warranty - they stated the technician would be able to provide those details. Those items should be clearly communicated on your website. Also, I was expecting a local Loudoun county or NOVA technician - paying $125 trip charge is ridiculous and the amount of time to fix the door was less than an hour for $540 total - worse I had to pay extra ($40)for having the door lubed and checked. I doubt I will refer anyone I know back to Precision due to the overall cost.
Brian Stover
Kevin T Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Your company was recommended by a coworker and I am glad he did. The appointment was prompt anad I appreciated the availability of the work to be done on Saturday. Technician was pleasant and efficient. 5 Stars!
Bruce Stewart
Kevin T Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

I called Precision this morning from work hoping to have my garage door fixed today. The person on the phone was very nice and accommodating. After speaking with to the receptionist I knew the price was a little high but it seemed as though the company was one worth working with. When the technician showed up he tried to up sell my wife to the price point of over 3 times that of which was discussed on the phone. She called me at work and spoke with the technician and the price came down about 30%. Still 2 times the amount discussed. It is unfortunate that companies feel they can take advantage of people in this manner. I do know the cost of this job. I was at work and wanted to get the job done. I was willing to pay for that convenience of the work done. I was not willing to be taken advantage of. The technician also tried to tell my wife how our house is not safe. This tactic is not acceptable. My house is safe. The garage doors have been working fine. I had to pay a high price for this unfortunate experience. I will not make this mistake again.
Donald and Ann Leaf
A Response from: Precision Door Service Team

Mr. Leaf, Thank you for taking the time to share your experience. On 1/27/15 you called Precision Door to request a technician come to your home as you had a broken spring on your garage door. We sent our technician out right away. Upon arrival the technician performed a 25-point inspection on your 3 Garage Doors and Openers. After the thorough inspection it was determined on Invoice #80428 that the following problems were found with your doors. Door #1 had a broken extension spring, frayed lift cables as well as safety cables that were not secured as recommended by the manufacturer. Door #2 was unbalanced, had frayed lift cables and the safety cables were not secured properly. Door #3 was unbalanced due to fatigued extension springs, frayed cables and extension safety cables that were also not properly secured. At that point Ms. Leaf understood and wanted to go ahead and have the doors repaired but of course wanted to speak with you first. When speaking with the technician regarding the prices and how they were more than you wanted to spend, or thought they should be, the technician gave you other options for only having partial repairs done; explaining the drop in price. Accordingly, Being a licensed contractor that specializes in safe garage door repair we follow both the DASMA and IDA recommendations for repairs and procedures; anything that can present a possible hazard such as the items listed above cannot be ignored. We install our products in accordance with specific installation instructions provided by the manufacturer. The Federal Register states by the Secretary of the Consumer Product Safety Commission “Keep Garage Door Properly Balance. See owner’s manual. An improperly balanced door could cause severe injury or death. Have a qualified service person make repairs to cables, spring assemblies and other hardware” We would love for you to give us a chance to fix your door in a safe and proper manner and would be willing to waive the service fee ($125 value) to return to your home in 2015 should you decide to have us do the work on your doors. The Management Team at Precision Door

Service Provided:
Garage Door Repair
Review:

The coil spring broke on my garage door, locking the car inside. I called Precision and they had someone there the same day. The technician was personable and made the repair in about an hour. Very pleased with the service.
Bob Hersey
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Just thought the remote ($70) each was too costly but everything was great.
Noy Sihavong
Service Provided:
Garage Door Repair
Review:

I was able to get a same day appointment. Matt explained everything he was going to do to fix the garage door, and not only gave me recommendations but was thorough in explaining the recommendations. Matt was personable and professional and did a fantastic job getting my garage door spring fixed. Will definitely recommend you to others. Thank you!
Michelle Ventura
Matthew M Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Service was excellent. Kevin was professional and very clear about my options. I will recommend you guys to others in my neighborhood if they have a problem
Rich Eckert
Kevin T Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

We worked with Matt to replace our garage door openers. He did an excellent job and worked in cold weather to finish the job. He answered all our questions throughout (before, during, and after) and explained the entire process, features, and additional accessories for the opener. Matt provided exceptional customer service, he was professional, and understanding of our needs. Matt and Anna helped us schedule the appointment at our earliest availability and offered a great deal. We received another offer which was couple hundred dollars lower but we went with Precision Door for their customer service and transparency into solution for us to meet our needs. I highly recommend Precision Door and will do business with them for our future needs.
Pawandeep or pd Lamba
Matthew M Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Technician:
Review:

Arrived when promised and I told the technician Kevin the problem along with a short history of the garage door not being used for twelve years. He explained what he needed to do and I agreed and after installing a new spring ask me for the owners manual and made all the fine tuning adjustments. Works better then ever...and no more "jumping" when you hit hit the open button. Terrific job!
Gary Fortunato
Kevin T Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

The work was done in a timely fashion and well done. The technician was very professional and knew exactly what to do. Great job!!!
Jane Lucia
Kevin T Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Our door was completely off the tracks and sitting so crooked we couldn't open it - Matthew fixed it and even made it better than it was when we bought the house 2 years ago. He came out on a Sunday, on time, and did a great job. Thank you!! Sue & Joe
Joe Turner
Matthew M Service Provided:
Broken Garage Door Spring Repair
Technician:
Review:

Denise Pittas
Service Provided:
Garage Door Repair
Review:

I had to replace our broken garage door opener. Kevin provided me with information on my various options. He installed the new garage door opener and door rollers, corrected problems with the door track and all. Kevin is very professional and a great representative of your company.
J Adouli
Kevin T Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
Technician:
Review:

Very prompt, in fact early for appointment. Same day service, fixed and explained options to make the door safer. Courteous and professional.
Doreen Khan
Service Provided:
Broken Garage Door Spring Repair
Review:

Very fast response to my home. Repair work completed shortly after tech arrived. Great service doesn't come cheap though!!
robert costanzo
Service Provided:
Broken Garage Door Spring Repair
Review:

Gaurang Patel
Service Provided:
Garage Door Repair
Review:

Mike Titmus
Kevin T Service Provided:
Garage Door Repair
Technician:
Review:

They were fast and did the job correctly the first time.
Paul Sandhu
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Megan Anderson
Service Provided:
Garage Door Repair
Review:

Greg Baxter
Service Provided:
Garage Door Repair
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