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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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I appreciated receiving the appointment confirmation and notification (along with a picture) identifying the service technician.
I was looking to replace an old, worn out, noisy garage door opener. Kevin T provided me with information on my various options, and what was available to meet my goals and remain within my budget.
He installed my new garage door opener and door rollers, corrected problems with the door track, and cleaned up everything very professionally. I appreciate his attitude of wanting to get everything just right. He is a great representative of your company.
I was looking to replace an old, worn out, noisy garage door opener. Kevin T provided me with information on my various options, and what was available to meet my goals and remain within my budget.
He installed my new garage door opener and door rollers, corrected problems with the door track, and cleaned up everything very professionally. I appreciate his attitude of wanting to get everything just right. He is a great representative of your company.
–
Mrs. Lipsey
