Fairfax, VA

Jim was really great, I really appreciated everything he did!

technician clayton has done good job,also faster.

If I could give Ralph a 10 I would! He was absolutely fantastic! He showed us everything that was wrong and explained what he was doing before he started the work. He kept us informed the whole time he was here. Our door opener has been there 10 years and if it goes soon we will be calling Precision to come back to our home!

I was very happy with the service Precision gave. Kevin came out and quickly found the problem and fixed everything. He was polite and I'd use Precision again.

Kevin was fantastic. He was very professional and informative.

Jason was knowledgeable and helped me get the door quote I was looking for.

Would highly recommend Jason.

I was worried my spring broke that I would have to wait until after the holiday to get someone here to fix it. Precision answered their phones right away and scheduled me same day to get a tech on site. Excellent service. I will most definitely use their services again.

I had a spring break on me over the weekend, and I called Precision to come fix it. They were right on time with what was quoted over the phone. They called ahead of time so I was not surprised when he showed up. Jason was quick to diagnose the issue, and showed me several parts I had never seen before that were on the verge of breaking. He offered me several options for repairing the door, which was great because I was able to choose the option that worked best for me. He had our door back working in no-time. I recommend Precision if you're looking for a reliable company that can be trusted!

Thank you so much for being so fast!

Excellent Job!

I called in on a Saturday afternoon half expecting to leave a message but was greeted by a friendly voice instead. He was able to schedule my appointment for the very next morning. I was very pleased to have this work done on a Sunday. That is service!

Kevin did an outstanding job. He fixed all our broken parts right on the spot and did it in a timely fashion. I would recommend your services to others.

Jim did an overhaul on my door and I'm glad we went with that choice. It made our door so quiet. It doesn't make an annoying squeak anymore. Yay! Thanks Precision.

Kevin did a great job fixing our door. It's working perfect again. Thanks.

*****

Thank you for fixing our door. It was giving us trouble for almost a year, now I have 1 less thing to worry about.

Pro.: I like the service provided by Precision. It provides the technician's name, and calls me before the technician arrives. The technician is very good and friendly.

Con: I don't like the way I am charged. When the technician came about a week ago, he replaced spring and other things. I paid $615.00. After a week, I found that my garage door got stuck and I needed to try a few times to close it. I called Precision and wanted the technician to come back for troubleshooting. When Kevin came, there is nothing wrong. The problem cannot be reproduced. Kevin said he needed to charge me $85 for this visit. He claimed that the problem was not on the part he did, and therefore I need to pay as if it is a new visit. I disagreed because I am not fully convinced that it was NOT the part he has done. I have to say that I am not an expert and cannot judge what he said is true or not. But the problem did happen when he did the work a week ago. I don't want to pay for his second visit. He said it was OK that I don't pay, but no business for me any more.

His attitude is very friendly, and I know it is the company policy. But it is not reasonable to me. If I didn't ask him to come for the first time, I would not ask him to come this time. I think I should not be double charged.

Mr. Gong,

Thank you for taking the time to post a response. We certainly understand your concern that because our technician was just at your home the following week, that the issue that you were experiencing was due to the work that we had done. Unfortunately, when you get into issues with the operator, just because the problem isn't there at the moment, doesn't mean there isn't a problem right around the corner. When we completed our safety check the first visit, everything was working properly, both the door and operator. When you called us back to your home, you stated the same problem as when we were originally out at your home occurred. If when we returned, there was an issue with the work we did, we would have taken care of the issue for no charge; however, after doing another inspection and testing the door, we found nothing wrong. The door was working properly, on every attempt to use the door. If we cannot reproduce an issue, we cannot fix an issue that "might" be there, and unfortunately, our visit to the home is not free in that case. I hope this clarifies some concerns you may have had.

At this point, we do have you on a do not return list. Until we recieve payment for the service call on our last visit, we will be unable to make any repairs to your home, even if an issue occurs with the parts we installed. If you would like to take care of the amount owed, we will gladly take you off our list.

Precision Door Service

Thank you for such a quick response! We are so appreciative!

I was very pleased with the quick service we received to replace our Garage Door SPring. I will continue to recommend precision door!

I was very satisfied with my garage door repair!

*****
5 stars! My car was freed before I had to be at work! Great Job, Thank you!

Thank you for being able to get out to our home so fast! We were able to get our door fixed the same day!

We love our new doors, Thank you Precision Door, that was fast and painless!