This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website. At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited. This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website. This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site. This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
It's nice to know there is a reliable company out there that does honest work. My door broke and Precision came out same day to fix my issue. They did an inspection and told me everything that was wrong with my door. The tech said he could take care of everything right now, so I gave him the go-ahead. My door is working BETTER than it was years ago. I'm now wishing I called them months ago, because I didn't know how good my door could run. Thanks again, we'll call back for sure!
I would like to take this opportunity and thank you for the outstanding service that you have provided us. My wife and I both were very impressed with the excellent customer services that we were provide by your company. As a result of we have passed your name and information along to a couple of people in the neighborhood who are also in need of garage door repairs.