This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website. At the completion of every job we ask our customers to review our business on our website. Their comments are reviewed manually for inappropriate language and then posted to the website unedited. This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website. This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site. This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Excellent job. I called Monday morning because my door stopped working. After your tech arrived, he evaluated that the door was in such bad shape that it would have to be replaced. They told me that they could go to their manufacturer and pick up a new door in a few hours and get it installed. They were back within an hour and by 2pm that day, I had a brand new door. Perfect service. Keep up the excellent work.
Thank you so much for coming to my home on such short notice and taking care of our broken spring, I was so worried my children wouldn't be able to get in after school!
I called in on a Saturday afternoon half expecting to leave a message but was greeted by a friendly voice instead. He was able to schedule my appointment for the very next morning. I was very pleased to have this work done on a Sunday. That is service!
Kevin did an outstanding job. He fixed all our broken parts right on the spot and did it in a timely fashion. I would recommend your services to others.