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This review was a "Report Card Submission". We ask our customers to fill out a "report card", like the one pictured below, at the completion of every job. The star rating is an average of how the technician performed in knowledge, promptness, courtesy, ability to finish the job quickly and in one visit, clean up of the job site and overall quality of the finished work. To add transparency to our business we make these public on our website.
This review was a "Telephone Submission". Often after work is completed we conduct a telephone survey to ensure complete satisfaction with the work we did. With permission, Comments from these calls are transcribed and displayed on our website.
This review was an "E-mail Submission". Sometimes our customers send us emails to let us know more about how we performed. With their permission these are posted to the site.
This review was a "Postal Mail Submission". Our customers send us letters through traditional postal mail reviewing our performance. When they do, we transcribe it and place it on our website.
Onlinesubmission
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Pro.: I like the service provided by Precision. It provides the technician's name, and calls me before the technician arrives. The technician is very good and friendly.
Con: I don't like the way I am charged. When the technician came about a week ago, he replaced spring and other things. I paid $615.00. After a week, I found that my garage door got stuck and I needed to try a few times to close it. I called Precision and wanted the technician to come back for troubleshooting. When Kevin came, there is nothing wrong. The problem cannot be reproduced. Kevin said he needed to charge me $85 for this visit. He claimed that the problem was not on the part he did, and therefore I need to pay as if it is a new visit. I disagreed because I am not fully convinced that it was NOT the part he has done. I have to say that I am not an expert and cannot judge what he said is true or not. But the problem did happen when he did the work a week ago. I don't want to pay for his second visit. He said it was OK that I don't pay, but no business for me any more.
His attitude is very friendly, and I know it is the company policy. But it is not reasonable to me. If I didn't ask him to come for the first time, I would not ask him to come this time. I think I should not be double charged.
A Response from Charles Moore:
Con: I don't like the way I am charged. When the technician came about a week ago, he replaced spring and other things. I paid $615.00. After a week, I found that my garage door got stuck and I needed to try a few times to close it. I called Precision and wanted the technician to come back for troubleshooting. When Kevin came, there is nothing wrong. The problem cannot be reproduced. Kevin said he needed to charge me $85 for this visit. He claimed that the problem was not on the part he did, and therefore I need to pay as if it is a new visit. I disagreed because I am not fully convinced that it was NOT the part he has done. I have to say that I am not an expert and cannot judge what he said is true or not. But the problem did happen when he did the work a week ago. I don't want to pay for his second visit. He said it was OK that I don't pay, but no business for me any more.
His attitude is very friendly, and I know it is the company policy. But it is not reasonable to me. If I didn't ask him to come for the first time, I would not ask him to come this time. I think I should not be double charged.
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Shujia Gong
Mr. Gong,
Thank you for taking the time to post a response. We certainly understand your concern that because our technician was just at your home the following week, that the issue that you were experiencing was due to the work that we had done. Unfortunately, when you get into issues with the operator, just because the problem isn't there at the moment, doesn't mean there isn't a problem right around the corner. When we completed our safety check the first visit, everything was working properly, both the door and operator. When you called us back to your home, you stated the same problem as when we were originally out at your home occurred. If when we returned, there was an issue with the work we did, we would have taken care of the issue for no charge; however, after doing another inspection and testing the door, we found nothing wrong. The door was working properly, on every attempt to use the door. If we cannot reproduce an issue, we cannot fix an issue that "might" be there, and unfortunately, our visit to the home is not free in that case. I hope this clarifies some concerns you may have had.
At this point, we do have you on a do not return list. Until we recieve payment for the service call on our last visit, we will be unable to make any repairs to your home, even if an issue occurs with the parts we installed. If you would like to take care of the amount owed, we will gladly take you off our list.
Precision Door Service
Thank you for taking the time to post a response. We certainly understand your concern that because our technician was just at your home the following week, that the issue that you were experiencing was due to the work that we had done. Unfortunately, when you get into issues with the operator, just because the problem isn't there at the moment, doesn't mean there isn't a problem right around the corner. When we completed our safety check the first visit, everything was working properly, both the door and operator. When you called us back to your home, you stated the same problem as when we were originally out at your home occurred. If when we returned, there was an issue with the work we did, we would have taken care of the issue for no charge; however, after doing another inspection and testing the door, we found nothing wrong. The door was working properly, on every attempt to use the door. If we cannot reproduce an issue, we cannot fix an issue that "might" be there, and unfortunately, our visit to the home is not free in that case. I hope this clarifies some concerns you may have had.
At this point, we do have you on a do not return list. Until we recieve payment for the service call on our last visit, we will be unable to make any repairs to your home, even if an issue occurs with the parts we installed. If you would like to take care of the amount owed, we will gladly take you off our list.
Precision Door Service
